BMW of Dallas

My vehicle has always been serviced at this dealership. Reason being is because I can trust Vincent Hudson and the technicians to take care of my vehicle. Reason being is because I can trust Vincent Hudson and the technicians to take care of my vehicle. More

I had damage done to my front bumper reached out to my advisor with BMW Dallas BMW . He told me it would be cheaper to fix it than to purchase a new bumper so I took the vehicle in to get fixed. It took a advisor with BMW Dallas BMW . He told me it would be cheaper to fix it than to purchase a new bumper so I took the vehicle in to get fixed. It took almost 2 1/half weeks to get it back when I got it back there was overspray on my hood windshield top of the car, side windows, and the trunk Took the car back. They Clay borrowed it sent it back to me when I brought it home. I observed The front bumper was not properly painted. It was an eggshell color. I took it back to my advisor. Severo showed it to him. He agreed the bumper was off and he said they were going to make it right. Had the vehicle for one week went back to pick it up and he tells me that they painted a spot at the top of the front bumper the whole bumper still look the same nothing had been done and it took him one week for them to paint a very small spot. I would say 8 x 2 an entire week very dissatisfied. I will never take another vehicle there ever again. I recommend if you are going to get your vehicle painted at Dallas BMW on lemon Avenue that you take it to an expert. Because Dallas BMW will mess that paint job up very dissatisfied I have since tried to reach out to my advisor. He stated that he was going to reach out to his boss. This was two weeks ago still nothing poor business decisions. More

My service advisor, Francisco, is fantastic to work with. Although I haven't encountered any major issues with my car, he’s always available to answer my questions and incredibly accommodating whenever I nee Although I haven't encountered any major issues with my car, he’s always available to answer my questions and incredibly accommodating whenever I need to bring it in. His informative approach and attention to detail make every visit a pleasant experience. More

The salesman was awesome showed great care and passion in helping people I just felt he was honest and trustworthy helping people I just felt he was honest and trustworthy More

Buying a car can often be a stressful and confusing experience. Robin McCormick with BMW of Dallas was great…. Easy to work with and straightforward. I have purchased two cars from BMW of Dallas and experience. Robin McCormick with BMW of Dallas was great…. Easy to work with and straightforward. I have purchased two cars from BMW of Dallas and both times I had a great experience. Much appreciation to Robin. More

Excellent sales staff, informative, open to negotiation and respectful. My delivery date was perfect and very quick completion of financial arrangements . and respectful. My delivery date was perfect and very quick completion of financial arrangements . More

James was amazing and the service was impeccable. They really took great care of us! They really took great care of us! More

My service advisor (Victor) is competent, responsive and always works with me to find the right solution. always works with me to find the right solution. More

I got my vehicle serviced at BMW Dallas. Everyone was so kind and helpful. If you can request a service advisor I would highly recommend Darick! Darick was understanding through the whole pr Everyone was so kind and helpful. If you can request a service advisor I would highly recommend Darick! Darick was understanding through the whole process and really explained everything they were going to do. In this economy who isn’t stressed to find out they need vehicle repairs? I feel like we built a good rapport. It’s not common to find such nice people in the maintenance department! 100% would recommend this dealership. Thank you very much to BMW of Dallas ⭐️⭐️⭐️⭐️⭐️ More

One of the most shadiest, unethical dealer in the metroplex. Don’t let the name BMW of Dallas fool you. I was there earlier to negotiate and ready to buy the X4M, my sale guy and his manager said the metroplex. Don’t let the name BMW of Dallas fool you. I was there earlier to negotiate and ready to buy the X4M, my sale guy and his manager said there is another customer want to buy the same car. After my wife test drive the car and we’re ready to proceed with the purchase, they said the car sold the customer that came after us. How would they sold the car if they let us test drive the vehicle and told us that they may sell to another customer while dealing with us (since we came in 1st and isn’t what 1st come 1st serve should be). DO NOT buy from this dealer if you don’t want to end up being like me. Never thought that I would witness something like this at a legit dealer - apparently they are not since they do not care about customer experience/satisfaction. You will be better off over at Sewell, ParkPlace or elsewhere but not here. RUN… I will never put my foot back to this dealer ever and will ensure that my friends and families DO NOT go here. These are seriously BAD people and services. ---- NOTE: I received a call yesterday (10/21/2024) from the GM in Austin and he apologized. As a result, I didn't accept his apology, as he did not acknowledge his Sale Manager's actions were wrong and was unaware of the situation. As I explained to him, if the Sale guy or the Sale Manager instructed me strongly that if I didn't buy the vehicle then they would sell it to the guy who came in after me, instead they agreed to have my wife come and test drive and gave me the credit card to proceed - we only found out after the test drive that the car had been sold to the guy who came after me without any notice. If we knew this beforehand: A- I wouldn't have my wife come and meet me B- We would've walked away from the dealership and saved everyone time More