BMW of Dallas

Dreadful Service Department The service division is scandalous and careless. I dropped off my 3 series for a new tire. I received my car back with a missing valve stem cap and a The service division is scandalous and careless. I dropped off my 3 series for a new tire. I received my car back with a missing valve stem cap and a cracked windshield. The cracked windshield is blamed on me without acknowledgement to the time lapse between the drop off time/location and their intake picture location and time stamp. They did wipe down the car and called it a car wash, so I guess that makes everything OK. Thanks BMW Dallas Service! More

They Do More Damage Than They Fix! They Screw up my BMW more every time I take it in for service! They have even wrecked it and then did not even say a word and let us take the car. 4-t They Screw up my BMW more every time I take it in for service! They have even wrecked it and then did not even say a word and let us take the car. 4-times they have broke things when they fixed something else... The loaner cars are like "DUMPSTERS " never clean always spilled food/drink,trash and several times full of dog hair (never the same car). The general manager does not give a $#!+ about your issue's..... IF YOUR THINKING ABOUT BUYING A CAR FROM THIS OR ANYOTHER AUTO NATION DEALERSHIP -RUN,RUN,RUN AND DO NOT LOOK BACK! More

Rude service manager I went there several times for routine service. I have never encountered anyone as rude as their service manager named Z. This guy is insulting and ru I went there several times for routine service. I have never encountered anyone as rude as their service manager named Z. This guy is insulting and rude. Refused to explain anything g and I spent more than a thousand dollars unnecessarily because he failed to give me all my options. Might be cultural, because he seemed to speak differently to men. He’s a jerk and a company that makes a man like that a manager obviously supports that attitude. More

Cris Weeks - what a guy I will never buy a BMW product from any dealership outside of BMW of Dallas. Cris Weeks - what a guy. Absolutely the most professional, courteous an I will never buy a BMW product from any dealership outside of BMW of Dallas. Cris Weeks - what a guy. Absolutely the most professional, courteous and honest person I've met in this industry. He tried so hard to dealer-trade for 5 different vehicles around the metroplex that met my specifications; all were unavailable. This is usually the point when the dealer tries to convince me I'd rather have something in their current inventory or gives up and lets me walk out the door. Not Cris. Instead he jumped into his car at 5 PM with a porter on a Friday afternoon and endured the worst traffic I've seen in Dallas in years. He went all the way to Fort Worth and delivered the vehicle to an event I was attending 3 hours later. The next morning we signed paperwork and he made me feel like this is business as usual. This is the second vehicle I've bought from Cris. I will continue to come back and support this wonderful dealership for many years to come. Trey in finance was great too - doesn't pressure you to buy things you don't need. Manager was awesome. A+ across the board. More

WORST EVER DO NOT GO THERE THEY SCAMMED ME, RUINED MY CREDIT AND NOW I HAVE NO ONE TO TALK TO IN ORDER TO FIX IT. PLEASE ANYONE WHO READ IT TRUST ME DO NO GO THERE. THEY SCAMMED ME, RUINED MY CREDIT AND NOW I HAVE NO ONE TO TALK TO IN ORDER TO FIX IT. PLEASE ANYONE WHO READ IT TRUST ME DO NO GO THERE. More

Terrible experience Be very careful with this dealership. None of the staff will take ownership of their actions. Too many staff changes. Only nice when Selling, after Be very careful with this dealership. None of the staff will take ownership of their actions. Too many staff changes. Only nice when Selling, after the sale they just blame someone else for everything. You will be tired of calling to get a resolution. Not sure how with a GM like that they are surviving as a franchised dealership. Definitely not the kind of relationship you want to have with a BMW dealer. More

Bait and Switch I found a car listed by BMW of Dallas on their website, bmwusa.com, and autotrader.com. In all (3) locations, the car was listed for MSRP. I inquire I found a car listed by BMW of Dallas on their website, bmwusa.com, and autotrader.com. In all (3) locations, the car was listed for MSRP. I inquired about the car and spent a bit of time detailing information about my trade. I intended to pay the asking price advertised. In the morning, I phoned the dealership and spoke with Susan Kelly. I told her what I wanted to buy, that I was willing to pay the advertised MSRP, and that I had a trade. She asked me to email several documents regarding my trade and claimed she was confident that I'd be purchasing a car from her in lieu of the deal I had been negotiating with a dealer outside of Texas. After spending a good amount of time putting my information together and sending it Susan's way, she replied via email. She said, " Lets start by addressing each step one at a time. We can sell you our car brand new car that has not been titled for $5,000 K over MSRP. We can deal with the trade next…." When I inquired for clarification because the car was listed for MSRP on several sites, Susan replied and said, "Yes….the marketing tools do not make it possible to note the Market Adjustments on these Limited Edition Cars. I apologize. There simply are not any new ones that do not have a market adjustment attached. We are seeing $5K - $20K…." This was either a lie or sheer incompetence on the part of Susan. I was able to find (3) identical cars (the car I was interested in was a limited edition car, so it was easy to find identical cars as they were all packaged the same way) that were listed for over MSRP. I don't take issue with BMW of Dallas's decision to sell the car over sticker. I take issue with their choice to market the car for one price but then try to sell the car for $5,000 more once I've made contact with the dealership and wasted my time sending information to Susan. To make matters worse, Andrew Severage drafted an email in a response to an email he received from Susan (that was clearly for his eyes only and was not supposed to be sent to me as she insulted me) trying to justify their tactics. Once again, he was missing the point and clearly thinks it's acceptable to market a car for one price and change that price upon dealer contact. More

Awful place to do business with This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belonging This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belongings, dont fix the problem you originally come there for. Their service advisors and managers are rude and never know whats going on. their loaners are always dirty or out of gas. Overall an awful place to deal with. I would not recommend anyone to take their car there. CLASSIC BMW is a better place. More

Terrible Service Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a Made an appointment for service. Showed up on time and they took people who came in after me without appointments. Thirty minutes later had to get a different service person to help me. Can't wait for Sewell to open their BMW dealership. More

Never Use This Dealer Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up wh Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up when I took it in for diagnostics and repair. I subsequently took it to Classic BMW and they properly diagnosed the problem and uncovered that two key front end parts had been replaced since leaving the factory but could find no record in BMW USA even though it would have been a warranty fix. Of course, the "fix" didn't fix it. The car dangerously drifted to the right, within 2 seconds of taking hands off steering wheel I would be other lane next to me. I was constantly having to tug left to keep it straight. Classic changed some parts to make it drivable but it still has drift, but minor, modestly irritating. I knew better than to use an Autonation dealership but they had the inventory and in a weak moment I bought car from them. Part of my emaIl to the new BMW of Dallas GM Tania Eubank is below. Our telephone conversation after she read my email was a waste of time. They are taking no responsibilities and don't care that I have text exchanges with my sale rep that document the whole ugly process. They are betting I wont file suit alleging fraud, comforted by the fact that my sales rep has moved on. My email to Tania: " Unfortunately, my worst dealer experience in 45 years of car ownership, EVER! I should sue for BMW of Dallas selling me a new 2016 M235iX with an apparent latent front end defect, covering it up and then lying to me when I took it in to repair (occurred before you arrived). Due to health issues I have not taken action until now. My car drifted dangerously to the right from the git go (4/27/16). For several months I kept adjusting tire pressure thinking that was the culprit. I finally brought it in last summer to have it checked out. Service called and said I had a front rim that was bent on the inside. I responded I had no idea how that could have occurred but asked for repair under my wheel and rim insurance I bought with car. Service said it would not cover the repair. I threatened to escalate to BMW USA. Service said they would go up the chain and get back to me. A few days later service called and said the rim was not bent and I only needed a front end tire rebalance and rotation. I authorized the work 💭 great but very suspicious about the competency of the service department. I also had a separate issue on a bungle quote to replace the chin spitter (a very poor design, barely 3 or 4 inches off ground) plus a poorly done repair. I picked up my car and when paying my invoice I noted that service said the car did not drift when I first brought it in and that I had requested the rebalance/rotation. Both lies. My sales rep Jamie Forbes was kept in the loop the entire time and I have texts and emails to prove it. I ignored invoice comments and paid under the assumption I would drive away a satisfied customer. (I have owned 3 BMWs prior to this, not BMW of Dallas, plus 4 Lexus, Porche, Ford, Chevy, Suburu, Honda, Mini...). It never occurred to me I would be lied to in an attempt to cover up a more serious issue. I drove away and immediately realized NO DRIFT IMPROVEMENT. I contacted my sales rep, Jaimie Forbes (who was always great) that it was not fixed and I felt like I had been lied to and read her what was on the invoice. I told Jamie I planned to escalate to BMW USA but out of respect for her I would get a second opinion from Classic BMW who I had planned to buy from but did not have the inventory at the time I was buying. I explained to Classic what was going on and they said the first step should have been to have me authorize a front end alignment, at my expense, and if it still drifted, warranty would cover repairs. I authorized it and they called and told me the alignment did not fix the drift. In their next step they determined a part had been replaced on the right front suspension that changes the camber ( I may not be calling this incorrectly) but could find no record of it in BMW even though it would have been a warranty issue. That alarmed them so they checked the left and found it had been replaced as well. They were dumbfounded. They ultimately replaced one of the two and it corrected the drifting by about 70%. Classic documented their findings on my invoice. It appears something was wrong with the car from the factory or from subsequent transport and BWM of Dallas attempted to correct it off book, a criminal act (fraud, they would have been required to disclose the repair). I don't know if anyone will or can "follow the trail" and get to the bottom of it. Out of courtesy, I am notifying you of my intent to file a formal complaint with BMW USA and demand resolution, to take the car back and pay off the balance on my owners choice lease less sales tax I rolled into the lease. If that fails, I will have my attorney file a formal complaint with the CFPB and possibly the DAs office and post my experience on social medium. At this point I have not lodged any complaints or responses to the service surveys, postponed because of Jamie." 5 star review: I'm not an Autonation fan but this dealership doesn't seem to know its a member of a conglomerate. I just closed on a 2016 M235i and my sales associate Jamie Forbes was a delight. I'm generally a pain having owned or leased over 25 cars but she never showed any impatince with my anal tendencies. She worked hard to make my deal happen and her sales manager, his name escapes me, exceeded my expectations when I through a wrench in the negotiations when my wife chewed me out for forgetting I still owed two payments on my Lexus lease. Other than the fact her boss is a bit strange, he eats a entire large angel food cake every afternoon on the advice of his personal trainer (I saw it), my experience was first rate including my F&I guy, JJ. That is huge coming from someone spoiled by Lexus dealerships over the past 10 years. More