BMW of Dallas

DO NOT USE THIS SERVICE DEPARTMENT ! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIE ! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIED TO DEFRAUD HER OUT OF NEARLY $4000 OF REPAIRS My girlfriend drives a 2013 328i. A week ago, she got a drivetrain error so we took the vehicle in for service. Our service rep was Jason K. The codes revealed we had a malfunctioning wastegate for the turbo. The BMW of Dallas service department quoted us a price of $976 for the replacement of the wastegate. ($600 part, $376 ((2 hrs.)) labor, those numbers will be important later) Thinking, "Well I drive a BMW so this was going to be expensive" she authorized the repairs. Without getting more technical, the replacement wastegate revealed that we needed to replace the entire turbo system. The service department informed my girlfriend that the replacement turbo system would include a new wastegate, and therefore the previously purchased wastegate would not be required. The quote was $3877 for turbo replacement. ($1960 parts, $1917 ((12 hrs.)) labor) A quick google search revealed that the average cost of replacing a turbo on a 2013 3-series should have been approx. $2000. Therefore, I called the dealership and halted repairs while I conducted more research. Here is what I found: OEM Turbo and the installation kits are MRSP for $1419 and $121.01 respectively and has a wholesale price is $1038.91. (Which some BMW parts department will offer you) There is a $900 dollar mark up on an $1100 worth of parts? Do you remember the $600 price tag on the wastegate from earlier? The actual MSRP for a wastegate is $303.81. (I found places to get it even cheaper, but I digress.) Then there was the service labor issue. Google searches, discussions with 3 other authorized/certified BMW technicians, and a check in the All Data manual states that a turbo replacement in a 2013 BMW 3 series should be 6.6 total hours, not 12 as we were misquoted. So let us do some math together. If labor at BMW of Dallas is $160 per hour, times 7 hours (I rounded up for the benefit of the doubt), total labor should have been calculated to be $1120, not $1917. Parts should have been, at most, $1540 not $1960, as we were misquoted. With a total estimate to be $2660 versus $3877. However, what happened to the labor charge for the work they did on the wastegate previously? Just to make sure my argument is not shortchanging our "friends" at BMW of Dallas, I will add the labor charges I paid to the service department for the wastegate to my above quote. $2660 + $376 = $3036 versus $3877. What is the $840 dollars leftover paying for? Alternatively, they could have offered the whole sale price of $1038.91 for parts, and charged her the correct 6.6 hours of labor (like the manual says) for $1056, with a total cost $2094.91 versus $3877. In addition, waived the 2 hours of labor they wasted putting on the misdiagnosed part. However, they did not.... I asked them to put on the original wastegate. I paid them $500 of labor (We needed to pay them to take the new wastegate off and put the old one back on, even though that was not the issue, that’s fair.) I limped the car to another service department, and where we paid roughly $2100 for the turbo replacement. The service completed the same day. At $2600 total cost, it still came out cheaper and faster than BMW of Dallas could manage. I understand when you take something to a certified BMW dealership you are paying for a higher level of expertise and expected higher level of quality. I expect to pay $160 an hour for labor as an example, however I do not expect to pay for nearly an 85% total mark up in labor hours and parts cost. This treatment is fraud and dishonest, and unworthy of my business. Isn’t capitalism great? Do yourself a favor and go somewhere else... More

Poor customer service I purchased a vehicle from this dealership that turned out to be structurally unsound (via the mechanic I took it to after the fact), when I returned, I purchased a vehicle from this dealership that turned out to be structurally unsound (via the mechanic I took it to after the fact), when I returned, within the 5 day reversal period allowed, they offered to "fix it", at no charge, which leads me to believe they knew the problem existed before selling it to me. Naturally I said no, that I still wanted to return it, easy, nbd right? Shouldn't have been, but since I used my own bank, for outside financing, 2 weeks later, when I noticed the loan still had not been paid off, I called and they said it was something I'd have to discuss with my bank. Low and behold, no it was not, because the funds dispersed to BMW had already been processed, and it should have been the responsibility of BMW to reverse it. Long story short, I now have interest due on a unsound vehicle that I drove for less than 5 days. Also, they gave me the run around about "processing time" when I addressed that they took too long to return the check, which took 2 days to fix the loan, once they actually sent it. More

Rip off Alert I took my car in for a known issue. I was charged over a thousand dollars in labor the parts were $300.00. The advisor was not transparent. They state I took my car in for a known issue. I was charged over a thousand dollars in labor the parts were $300.00. The advisor was not transparent. They stated they test drove my car to make sure it was repaired well it had the same mileage in and out. Sloppy work oil not cleaned up. A rip off on labor. I don't recommend them at all. They are all in on it. More

Employees are Mot Professional Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladi Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladies in the office laugh play and are very unprofessional my service rep terrible communication worst place ever! More

Old School sleazy salespeople You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of D You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of Dallas must have kept them all. Slimy and sleazy with no integrity. They employed and old "bait & switch" trick, but what they don't realize is that word gets around a lot faster these days. Please don't bring your business there. More

Don't waste your time and money at BMW of Dallas!!! BMW of Dallas is not the right dealership if you are looking to buy a new or used BMW. Their sales staff, including sales managers, is the worst I've BMW of Dallas is not the right dealership if you are looking to buy a new or used BMW. Their sales staff, including sales managers, is the worst I've ever encountered. They feel like everyone should play by their rules and tricks. Plain and simple...they are extremely unprofessional, disrespectful, and a bunch of liars. Just don't waste your time and money shopping for new or used BMWs at BMW of Dallas. There are many other BMW dealerships in the DFW area that will treat you fairly and give you the best deal. I highly recommend BMW of Grapevine. More

Stay away from this dealership!!!! I would never recommend this dealership to anyone. They are so unprofessional how they do business! I went up there to purchase a used 2016 Lexus rx35 I would never recommend this dealership to anyone. They are so unprofessional how they do business! I went up there to purchase a used 2016 Lexus rx350 and I was there for about 6-7 hours trying to work a deal. Finally I was told I was approved for a loan and signed the contract and drove off with the vehicle. I added to my insurance, toll tag, etc. A week passes by I received a call saying that the deal didn’t close and they wanted a $7,000 down payment or else my payment was going to go up ridiculously high or i had to return the car immediately! And all they had to say was “I’m sorry but things happen!” On top of how everything was handled they were completely rude! I’m still so blown minded of how they lied to me and let me drive off with a $45,000 vehicle for a whole week! More

Really bad service. They don’t care about their customers especially the service department they are the worst. The sales department and management are just lairs special They don’t care about their customers especially the service department they are the worst. The sales department and management are just lairs specially Tania Eubanks, Victor Jaime and Oscar Magana. I do not recommend this place, do not waste your time or money here. More

Really bad service Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not w Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not waste your time More

Mike Fik I’ve been with BMW of Dallas since they opened the current location. I can tell you without any reservations that when it comes to quality service and I’ve been with BMW of Dallas since they opened the current location. I can tell you without any reservations that when it comes to quality service and knowledge you cannot not do any better than Mike Fik. Mike kept my M-5 (V-10) running like it was brand new. He always goes the extra mile to make sure that you are absolutely satisfied with the upkeep of your car. This guy really cares and is excellent at his craft and trade. More