BMW of Dallas

Terrible Service What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one there. This was the second time that they couldn't find my vehicle when I went to pick it up. This place has some major organizational issues. At your own risk! More

Had a very good experience with Vernon I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed. More

Best BMW Dealer In Texas. Period. These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dea These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dealership and management (Owen Ford GSM is amazing). If you are shopping BMW in Metroplex, this is the only place to spend your time. I drove all the way from Austin to deal with them (as local dealer is not great). Everything was in order, easy paperwork, price was exactly as discussed and very friendly and welcoming. Robert Grisham is just one of those great people in the world, that sell cars and makes things so easy. Professional. Prompt. Great Communication. Easy to work with. GREAT experience with him. I'll say it without question best BMW dealer in Texas (or probably anywhere in US). More

Above and Beyond Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership t Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership to purchase a vehicle. However, that being said, I believe that this dealership has made significant changes and they went above and beyond assisting me with the purchase of my new vehicle. Gary ensured that I was completely comfortable with my new vehicle before we completed the transaction and I greatly appreciate the extra effort and attention to make sure this was in fact the right vehicle for me. I am extremely pleased with this experience at BMW of Dallas and my new vehicle. Thanks again! More

STAY AWAY! STAY FAR AWAY!!!! For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me whe For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me when I will get it back, and did not provide me a loaner. They had my car in their shop bc it would not start. I bought the car brand new and it has had continuous problems. I picked the car up after being "fixed" and I had it back for 4 days before it broke down AGAIN. They told me it would be another $1,113 to fix it again. I told them they are not fixing the problem, this is not the problem. They would not listen. I had to have corporate tell them to diagnose the car further. SURPRISE, they found the real problem. They were going to continue charging me to go around the real problem because they wouldn't listen. Now the car has been there for 18 days and they seriously cannot tell me when I will get the car back. No one communicates or gives two licks about their customers. They don't know how to fix their own vehicles, are terrible at communication, and do not care about you. They DO NOT care about you. My friend who sits by me at work was THIS CLOSE to buying there before I told her my experience and she went across the street and bought a Lexus. She has raving reviews and has not been treated like this. OF COURSE you will love them if you are buying a new car. DUH. The only good reviews are on the sales side? Sounds about right for a car salesman... Go across the street and get a Lexus. Do not go here. DO NOT GO HERE. You will regret it the rest of your life, I promise. More

Great purchase experience I visited the dealership undecided on making a purchase. Zack was awesome! He showed me a couple of different vehicles I liked and took his time answe I visited the dealership undecided on making a purchase. Zack was awesome! He showed me a couple of different vehicles I liked and took his time answering all the questions I had with no pressure. When I decided on the vehicle I wanted, he worked with me on the price and got me exactly what I wanted at a great price! The vehicle needed a few small details fixed and he completely went out of his way to ensure everything was taken care of and I was satisfied. The whole process was painless and I am extremely happy with my new BMW! I will definitely recommend him to anyone looking to purchase a BMW!! More

Excellent service from Gary Aggas Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a pleasure working with him. Gary was/is: <> Was responsive <> Patient and facilitated the negotiation process <> Treated me like a king when I arrived to pick up the car (he carried my bag for goodness' sakes) <> Did a fantastic job working through some post-sales items Gary Aggas was the face of BMW Dallas, and I only have great things to say about them. I wish this was my local dealership. Lastly, I _LOVE_ my car, and I don't say that lightly. Never before have I enjoyed driving my vehicle this much. (Don't tell my wife though, she doesn't realize yet that I've started inventing excuses to drive around and do errands.) More

Nightmare I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. Abo I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jay’s number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know what’s going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isn’t a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will “treat” you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help. More

You must come visit Gary Aggas! You won't regret it From the initial call I made inquiring about a pre-owned vehicle I saw online, to the warm welcome by many employees, to doing business with the fines From the initial call I made inquiring about a pre-owned vehicle I saw online, to the warm welcome by many employees, to doing business with the finest, amiable, client advisor "Gary Aggas"! Hands down, the best purchase experience at a dealership, thanks to Gary! More

Great place! I am happy! I have been all over in search of either a 228i or M235i. I wanted to customer order one, but after realizing it would take probably three months to g I have been all over in search of either a 228i or M235i. I wanted to customer order one, but after realizing it would take probably three months to get it. Usually, going to any dealership is daunting for most. This was my first lease, and I absolutely loved my 328i Coupe. Bimmer fan for life. I simply can't believe how easy they negotiated with me. And the fact that I have one of the rarest cars in the US right now well below MSRP and with a great rate. Better though is the fact that my Saleswoman was extremely personable, informative, and let me truly test drive the car without acting like those jerk guys at Classic BMW or the "luxury" Park Place. This car purrs like a little kitty.. meowww A car like the M235i sells itself, but Elsa truly knew about the features/options and how to use them. Even after the sale, she has made an effort to help me figure out the features (even on my 328i Coupe I barely knew how to use a lot of them!) No salesperson at a dealership has ever really explained this kind of stuff or been so dedicated. Additionally, everyone there was friendly... this was BEFORE I bought the car... all made an effort to get me with my requested Sales Lady Elsa even before I really got down to the nitty gritty with the numbers. Very friendly staff... Sure, they try to add on extra sales protection plans at the end (what business doesn't?) of which you can decline... and YEAH I would have preferred to get SOMETHING for NOTHING... but I seriously have a car that will last me ten years, and it's 0-100 in about 7 seconds. I'm just overly satisfied with this staff, especially Elsa Nunez, and the dealership in general. It's as nice as Classic BMW (without the bad service guys and pushy staff) and the staff is like BMW of Arlington (although that location seems old.) Take from this review what you will, but also remember that the guy below me lost a great car over $400. More