BMW of Dallas

They sold me a car that FAILED the DRIVING TEST...and didn’t notify me until 5 days after I bought it. I’d give negative stars if I could. THE WORST EXPERIENCE OF MY LIFE. Joe Eckert is a scam artist, li didn’t notify me until 5 days after I bought it. I’d give negative stars if I could. THE WORST EXPERIENCE OF MY LIFE. Joe Eckert is a scam artist, liar, slimeball who is disrespectful, degrading and an overall horrible human. When discussing with the manager, he told me told me “it’s like a prison here, the inmates run the show” referring to the salesmen. Quite literally the worst experience possible. Just don’t do it. And definitely stay away from Joe Eckert. Oh also, clearly don’t expect any support or assistance from management. Huck (the GM) is completely hides and avoids all of the many Issues under his watch. GO ANYWHERE ELSE. More

Scammers and Liars! Avoid at all costs!!! Unethical business practices, treat women poorly and takes advantage of customers during a global pandemic. Disgusting. The Sales Manager Ryan Schell Unethical business practices, treat women poorly and takes advantage of customers during a global pandemic. Disgusting. The Sales Manager Ryan Schell was rude and callous when discussing the deal they lied to me about, and the Sales Associate Robert Girsham will blatantly lie to you about policies and fees to make a sale. Sales Associate told me I had to pay the last 3 payments of my lease, when they reached out to me to bring my car in and get out of my lease early, told me that was the only option, then two days later I receive an email from BMW about how they absorb my last 3 payments if I get into a new BMW, exactly what the Sales Manager said in an email but the Sales Associate lied about. DO NOT GO HERE OR FALL FOR THEIR SCAMS More

Schedule car for service I would not recommend this dealer to anyone. I called 4 days in advance to schedule my car for service but when I got there they did not have my name I would not recommend this dealer to anyone. I called 4 days in advance to schedule my car for service but when I got there they did not have my name on the list and could not drop the car and get a loaner. This is very frustrating, tied of having to take the car out there at least once a month with different type of issues. They are not friendly and total waist of time. More

General manager saves the day Autonation BMW of Dallas Edited 09/24/2019 Check received on today, thanks to Mr. Huck Hibberd, the general manager. When he realized on yesterda Autonation BMW of Dallas Edited 09/24/2019 Check received on today, thanks to Mr. Huck Hibberd, the general manager. When he realized on yesterday 09/23/2019 that we hadn’t received the refund on Saturday, he had it sent to us via overnight FedEx. It was delivered around 9:30 this morning 09/24/2019. We appreciate you Mr. Hibberd. BMW of Dallas need more people like you who take customer service seriously and keep their word. Unfortunately 5 stars because of Mr. Hibberd plus 1 star for previous experience equals 6 divided by 2 is 3 stars average. Posted 09/21/2019. They only treat you well when it benefits them. 65 days and no refund. Would you let me drive your car off the lot and keep it for 65 days before buying it? No? Then why should we have to wait for our money? My husband and I bought a BMW from them, but decided to trade it in. When we were thinking about purchasing and up until the deal was done, they were to eager to help. We were getting calls the week before. We got to the dealership late, but they stayed open for us to close the deal. They even took care of some things on the car for us the next morning. We thought it was a great experience. So when we traded the vehicle and received our paid in full letter from the bank, we sent all of the proper and correct documentation to BMW of Dallas to receive a refund for the tire and wheel contract. This was done via email and sent to the finance director. Almost eight weeks later, we call to check on the status of the refund. Well, it took about a week and a half to finally talk to someone in finance. The original person we spoke with was transitioning to another department; therefore we had to start over. Guess who we end up communicating with? Yep, the finance director and he acted like he didn’t know what the status was and was going to find out. He even made comments like “We don’t want your money.” Well, why did you sleep on our paperwork all of this time? Okay, so he has someone to send us another document (the last document)to sign and saying this will get the refund processed. Document gets signed and sent back to the finance director and the person who sent the document. Okay, 7 days later, I email the person to check the status of the refund. I’m thinking at this point it should have been expedited because they dropped the ball. Well finance director emails that night and states “we’ve done everything on our end. The refund usually takes 60 days.” So basically, we had to suffer because they messed up and didn’t feel it was urgent enough to be escalated or expedited. After going back and forth on several emails with finance director and even sending one to the general manager, finance director says corporate has received our concerns and get a check out next week. We don’t care how it works normally, because this is not a normal situation. We didn’t purchase a vehicle from corporate and the 60 days were up last Monday, September 16th. This is not the first time we have traded a vehicle and received a refund. Dealerships are able to cut the check on their level if necessary. Apparently this isn’t necessary enough to do that. Finance director says he is accepting accountability and once he gets the check in his hands, he will get me a Fedex tracking number. He never once apologized about this until I threatened to post a bad review which we don’t usually do. He basically said if I feel Ike I have to do that, then go ahead. So until we get our refund in our hands, I’m posting this review daily. More

Customer Service due to Service person no longer with BMW Arrived for 7:30 AM appointment and Service person “DONNA” decided she would do me a favor and help me because “Bill” is parking his truck. First Arrived for 7:30 AM appointment and Service person “DONNA” decided she would do me a favor and help me because “Bill” is parking his truck. First, Donna didn’t provide a welcoming attitude, but one of it is early and I helping you out because Bill not at desk yet. Second. Proceeded to discuss the nature of my visit but realize horn not working as well. Explained that to her. Also, I asked what would be the wait time. She replied a couple of hours at least. I said can I get a loaner car and she said no, can get a shuttle ride. I said, well my old service person normally will try to work out something etc. I asked to speak to a manager and she leaves for a good minute and come back with a service manger. The service manager stated into that my old service person didn’t do things right and they don’t have enough cars for customers that need them. Poorly transition of customers that developed a great reppore with someone they felt did do things right. Laziness approach and didn’t provide great customer services based on the facts. I did ask for a general manager twice and she didn’t right away attempt to provide any urgency. I went back to ask if he knew that I wanted to speak with him and she appeared to have a facial express of a.... Bottom line, told the general manger my concerns related to her and customer service. Asked to to pleeeese remove my paper work and her to pleeeese don’t attempt yo speak with me again. AAAAH! Early morning “Get Out My Way” More

Great Car, Great service by Ryan C. I’ve worked with Ryan C on 2 cars now, both BMW 340s. Ryan has been great in all interactions. He’s extremely knowledgeable about all things BMW, and I’ve worked with Ryan C on 2 cars now, both BMW 340s. Ryan has been great in all interactions. He’s extremely knowledgeable about all things BMW, and goes above and beyond in his service. I had to return a separate rental vehicle during my purchase, and Ryan drove ~20 minutes to pick me up so I didn’t have to Uber back. Once the buying process started, I had a smooth and quick experience. If you’re buying from BMW of Dallas, you’ve got to use Ryan! More