BMW of Dallas

Great customer service and quality of work! I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they fix the problem but Michael also diagnosed another problem that I didn't even know I had! Everything got fixed and got my car back running better than ever! More

Best of the Best! When it comes to BMW sales and service in the DFW area you can't beat BMW of Dallas. If anyone from a younger generation had walked into a BMW dealers When it comes to BMW sales and service in the DFW area you can't beat BMW of Dallas. If anyone from a younger generation had walked into a BMW dealership you know the experience can be rather... Awful. You get ignored by everyone and when you finally get someone to help they treat you like a waste of time. This has NEVER been my experience with BMW of Dallas. I always get a warm welcome, whether I walk into the showroom or drive into service. My tech of choice Michael Fik goes the extra mile to make sure all my concerns are handled and keeps me updated every step of the way! Michael Frasier makes sure I am in and out when I drop my car off and when I pick it up. If anyone has had a bad experience try it one more time, but this time ask for Michael Frasier as your advisor and Michael Fik as your tech. Your Bimmer will be well taken care of! More

Negotiate?!?! No such thing happening here with this Store!! This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly wi This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly with you. There cars are clearly overpriced compared to other BMW Stores in this market. Michael Hall is someone you shouldn't waste your time withand his Sales Manager, Harvey Owen Ford is someone who acts like he couldn't care much less. Steer clear because their Salesmen will constantly hit you in the face with Sticker Pricing until you are blue in the face. I tried them back in 2008 when I was last in the market for a car for the wife and apparently, not a xxxx thing has changed. STEER CLEAR OF A HORRENDOUS EXPERIENCE PEOPLE! Autobahn BMW and BMW of Arlington are two of the best experiences I've had thus far. They come highly recommended. More

Unfortunately my 09 Z4 has gone through about 47 million rear 296 style rims...so I get to deal with the xxxxxxxx staff here like weekly. Currently they are giving my vehicle its fifth rim job, and are clos rear 296 style rims...so I get to deal with the xxxxxxxx staff here like weekly. Currently they are giving my vehicle its fifth rim job, and are closed tomorrow. My service advisor / the management staff are unable to return calls about whether my vehicle will be ready as promised. More

My husband and I just bought a car from Gary Aggas at BMW of Dallas and we could not imagine the experience being any better. Gary was so wonderful to work with. He made the entire process seamless. He wa of Dallas and we could not imagine the experience being any better. Gary was so wonderful to work with. He made the entire process seamless. He was friendly, helpful and answered all of our questions. We would absolutely recommend Gary to anyone wanting to buy a new or used car, he and BMW of Dallas are wonderful! They just made us customers for life. Chris and Katie Young More

Buyer be aware! If you have not shopped around for the extended warranty, you will be surprised! Since extended warranty is honored by any BMW dealer, you should at least do a few inquiry before heading t extended warranty, you will be surprised! Since extended warranty is honored by any BMW dealer, you should at least do a few inquiry before heading to the most expensive one in town. I have learned my lesson. The sales person Ronald Drayovitch showed many additional items for consideration. To make his sales, he exaggerated the cost of maintenance. For example, he told us the oil change costs 250 dollars and the brake costs 2200 dollars and assured us better to go for the extended maintenance if the budget does not allow us to buy any other items. So, please bring your smart phone next time to this dealer and fact-check with anything the sales person said. When we got home, we found out the extended maintenance usually costs 1000 dollars less. And when we consider adding a little more will also add the warranty etc, this is what he replied in verbatim: SORRY ZAK BUT NO. THOSE ITEMS ARE ONLY AVAILABLE AT POINT OF SALE ON THAT DAY. THEIR CONTRACT WAS COMPLETED THAT DAY AND SUBMITTED TO MINI THAT SAME DAY. All capital. And RUDE. So please be aware of the dealership and the sales person. You may want to find financing and warranty somewhere else, that saves you not only money but also grace. More

I just bought a BMW, they only dealer close to me is BMW dallas, I have try to call them already over 5 times, and have not heard back from anybody. In less than a day I have spend over 2 hours on hold wait dallas, I have try to call them already over 5 times, and have not heard back from anybody. In less than a day I have spend over 2 hours on hold waiting to speak with a service advisor. They customer service people is incompetent and apparently they don't know how to transfer the calls from one department to another. A friend of mine recommend me to Autobahn BMW in forth worth they are 40 Freaking miles away from me but at least they were able to set me up with an appointment in less than 5 minutes and explain me the error message on my car. At this point I prefer to drive all the way to Fort Worth and make sure my car is taken care properly. More

No return phone calls, nobody knows what they are talking about, rememedy was for me to pay extra money because they are not competitive. (Their answer)(General Sales Manager's answer) Joke, spent to much about, rememedy was for me to pay extra money because they are not competitive. (Their answer)(General Sales Manager's answer) Joke, spent to much time on this already. Moving on..... More

I always drove ML MB but wanted something a little more sports car-like in terms of handling and performance. Ryan Chong introduced to me an 2013 X5 xDrive35i. I fell in love with the car. For the price sports car-like in terms of handling and performance. Ryan Chong introduced to me an 2013 X5 xDrive35i. I fell in love with the car. For the price of used Porsche Cayenne, I brought a killer SAV! Ryan was a joy to work with. He is very knowlegable and very patient. I asked him a million and half question and was happy with all of his answers. After I had purchased the car, he took the time to explain all the fine points of the car and even offered to helped me set-up my iPhone. Most dealers can't get you out the door fast enough. The personnel at the dealership were all very friendly and helpful as well. I had a excellent experience at the dealership and would recommend them. jwg More