BMW of Dallas | Page 140

My experience with service dept was excellent. My rep was thorough from start to finish and very kind answering all my questions. was thorough from start to finish and very kind answering all my questions. More

This team is absolutely the BEST. Very clear, fast and GOOD at what they do!! Highly recommend!! GOOD at what they do!! Highly recommend!! More

Had another excellent service appointment with Reesh. As expected, they did an awesome job with my routine services and some necessary repairs. expected, they did an awesome job with my routine services and some necessary repairs. More

Overall experience was amazing!This dealership is the Overall experience was amazing! This dealership is the best hands down. They treat you right and take care of your needs! Overall experience was amazing! This dealership is the best hands down. They treat you right and take care of your needs! More

Got my first leasing car here, Ryan Chong is amazing. He was very helpful and make my fist leasing experience very easy. Thank you Ryan Chong ! was very helpful and make my fist leasing experience very easy. Thank you Ryan Chong ! More

Book in easy and job largely complete 30000 mile service. I also had a flat run flat tyre and was told it couldn’t be plugged and needed to be replaced at a cost of $600+ .After the service I drove to disco I also had a flat run flat tyre and was told it couldn’t be plugged and needed to be replaced at a cost of $600+ .After the service I drove to discount tyre who plugged it said it had plenty of tread at no cost. I’m very disappointed with that aspect of BMW service. More

Darick, our service manager, was very communicative in terms of consistently updating us on the status and specific details surrounding the repair. He’s personable and patient as well. 5 star experience f terms of consistently updating us on the status and specific details surrounding the repair. He’s personable and patient as well. 5 star experience for sure!! More

Kudos to Beatriz the salesperson that connected me to my new i3 for her professionalism and patience when listening my many concerns. new i3 for her professionalism and patience when listening my many concerns. More

Usually a decent service experience, but the last visit was terrible. My visit was scheduled, but I had to wait 20+ minutes just to speak to the service advisor. Spoke to the service advisor for less than was terrible. My visit was scheduled, but I had to wait 20+ minutes just to speak to the service advisor. Spoke to the service advisor for less than 5 minutes. Then sat waiting for my loaner car (also scheduled beforehand) for 20 minutes before finding the service advisor and asking him about the delay. He said I was next in line and the gentleman handling my rental showed up within 5 minutes after that. In total, spend about an hour just dropping my car off for service (breaks and a HID bulb change). The service then took all weekend (I dropped the car off on Friday). Not sure what is causing all of these delays. Things were not like this in the past. More

Great experience buying a used 3 Series. Transaction was easy and the service was fantastic! Our salesman, Kevin Choi did a great job! easy and the service was fantastic! Our salesman, Kevin Choi did a great job! More