BMW of Dallas | Page 140

I think the staff is professional and curtious. I do think the staff needs to be more organized as vehicles pull in. It has been multiple times I’m just left without knowing where to go. Had instances think the staff needs to be more organized as vehicles pull in. It has been multiple times I’m just left without knowing where to go. Had instances of mis placed keys. Over all fine just stating where there could be improvement Someone from management should actually call the dealership, this is where the frustration begins. Numerous times just being transferred to voice mail More

I’m on my 8th BMW, all purchased at BMW of Dallas. my sales representative Joe Eckert is top notch and driven to go over and beyond. Reeish my service representative is through and gives my needs the bes sales representative Joe Eckert is top notch and driven to go over and beyond. Reeish my service representative is through and gives my needs the best attention. KSW More

My car had a seat motor that malfunctioned and continued to “run” even after the ignition was turned off. Worried that the problem would run down my battery, I called and made an appointment. My service ad to “run” even after the ignition was turned off. Worried that the problem would run down my battery, I called and made an appointment. My service advisor got me an immediate appointment with the service department. I was able to drop the car off, get a ride home and wait for the repair. My service advisor got back to me promptly with an estimate on repairs-he even checked to see what cost was covered by my full warranty. Due to COVID-19, some of the replacement parts were difficult to receive at the dealership and were delayed for delivery. My advisor kept me “up to speed” on the timing of the arrival of my parts and had them quickly installed once they arrived. Great job, Victor and BMW! More

Andrew was awesome. He explained everything to me and answered all of the questions/concerns that I had. This was my first visit at this location, and I had a great experience. I will definitely be retur answered all of the questions/concerns that I had. This was my first visit at this location, and I had a great experience. I will definitely be returning to have my vehicle serviced here going forward! More

Outstanding service and professional work provided by Victor Jaimes. Also, the service was completed on time. Victor Jaimes. Also, the service was completed on time. More

The dealer ship forgot to give us our safety inspection sticker. Which was an inconvenience to us. sticker. Which was an inconvenience to us. More

Mi representante de ventas Beatriz hizo un trabajo de excelencia, fue súper amable, muy atenta y explicó cada detalle del proceso. en verdad recomendare a Mini Dallas entre mis amistades y conocido en e excelencia, fue súper amable, muy atenta y explicó cada detalle del proceso. en verdad recomendare a Mini Dallas entre mis amistades y conocido en especial el servicio que me brindó la vendedora. He quedado feliz con el servicio brindado y con la adquisición de mi auto. My sales representative Beatriz did an excellent job. She was super friendly, very attentive, and explained every detail of the process. I will recommend Mini Dallas among my friends and especially know the salesperson's service. I have been happy with the service provided and with the acquisition of my car More

My experience with service dept was excellent. My rep was thorough from start to finish and very kind answering all my questions. was thorough from start to finish and very kind answering all my questions. More

This team is absolutely the BEST. Very clear, fast and GOOD at what they do!! Highly recommend!! GOOD at what they do!! Highly recommend!! More

Had another excellent service appointment with Reesh. As expected, they did an awesome job with my routine services and some necessary repairs. expected, they did an awesome job with my routine services and some necessary repairs. More