BMW of Dallas

My service advisor, Mr. Dameon Brown is an effective communicator who is friendly, knowledgeable, gentle, and easy to talk with. He really cares about his customers automotive concerns. I am sooo fortun communicator who is friendly, knowledgeable, gentle, and easy to talk with. He really cares about his customers automotive concerns. I am sooo fortunate to have him as my service advisor, hopefully for life!!! If you are blessed to work with Dameon, you will not be disappointed! Thank you Dameon for your exceptional customer service skills. -Pamela S. More

Joe Burk is always available and professional. My wait time for my service was short and my car is always washed when I leave! time for my service was short and my car is always washed when I leave! More

Brought in my X3 with a dead battery and they were able to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor More

Sadly, that may be a generous two star rating. We moved to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bo to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bought one last fall from BMW of Dallas but each visit makes the dealership feel more and more like a very basic car dealership and far less like a premium version. Their automated phone lines are not at all efficient (too tied up with other dealerships in their network), their front-line customer service team is rarely helpful with anything other than extremely basic questions/needs, their sales team feels more like a typical "used car lot" stereotype, and their service department thinks they are doing you a favor by fixing something that never should have gone wrong in the first place. I have had issues with individuals at all levels (and their turnover seems to be enormous so I have worked with more people than I would have liked) and have now moved my BMW business to a dealership that is 20 minutes further away (and so far love the change even when considering the additional commute). I am really disappointed in what AutoNation seems to have allowed a flagship dealership to become...a run of the mill car sales building. More

Excellent and efficient service. Would highly recommend! First time to purchase at BMW Dallas and the experience was seamless! First time to purchase at BMW Dallas and the experience was seamless! More

Frank has reached out to me multiple times to ensure that I am happy with my car. He was thoughtful, informative, and professional during the purchase of the vehicle. I look forward to doing business with hi I am happy with my car. He was thoughtful, informative, and professional during the purchase of the vehicle. I look forward to doing business with him and this dealership in the future. More

Clean and ready to fix any problem that you bring to the dealership as quick as they possibly can! dealership as quick as they possibly can! More

Great dealership, very nice people. Robin respected my time and is very knowledgeable about BMW time and is very knowledgeable about BMW More

Kevin Choi is best salesman ever! Will definitely recommend to friends and family to come see Kevin for a new car. recommend to friends and family to come see Kevin for a new car. More

Mike Torchia is great. Highly recommend, Victor in service is also great and very helpful service is also great and very helpful More