BMW of Dallas

Zulema Garcia was so rude I decided not to purchase the vehicle from the dealership. vehicle from the dealership. More

BMW of Dallas, and specifically my Sales-Rep, Andrew Holguin, is professional, sharp, kind, and customer-oriented. He kept me continuously informed as to the status of my car. I could not ask for more. Holguin, is professional, sharp, kind, and customer-oriented. He kept me continuously informed as to the status of my car. I could not ask for more. More

BMW of DALLAS is one of the best places to have your BMW serviced. My service advisor Victor always takes great care of me & my car. Always get the job done!!! serviced. My service advisor Victor always takes great care of me & my car. Always get the job done!!! More

The dealership has great service. The 740i is a piece of crap. 2 valves on air suspension stuck open and caused $9000 of damage to other parts. Tech saids they cleared codes but nothing on my iDrive screen crap. 2 valves on air suspension stuck open and caused $9000 of damage to other parts. Tech saids they cleared codes but nothing on my iDrive screen said anything about it. Service rep said this happens a lot. Car is out of warranty with 32,000 miles. Don't buy a BMW with air suspension!!! More

Scheduling process needs work. I scheduled an appointment within the BMW app, and even had an email confirmation. But that apparently does not linked to the store as they had no record of my appo appointment within the BMW app, and even had an email confirmation. But that apparently does not linked to the store as they had no record of my appointment. I called multiple times with no answer. I left at least two messages with what was referred to as the service manager. And never got a response. I had to drive to the store and physically go in and talk to the service agent, who had no concern about the process. She got me on the schedule for the following week. Once at the appointment, everything was fine. But the extra steps, lack of system coordination, and lack of response to voicemails is not a good customer service impression. More

I highly recommend BMW of Dallas. Great customer service and always friendly and great service explaining things and always friendly and great service explaining things More

Good customer service . I enjoyed sitting in lobby and they took care of my car they took care of my car More

Had a great experience with getting my car serviced. Very professional and quick to get all repairs done in timely manner. Reesh Ismail is a great advisor too! professional and quick to get all repairs done in timely manner. Reesh Ismail is a great advisor too! More

Jeremy did a great job helping us with our new BMW purchase, excellent service! The vehicle took several weeks to make it to the dealership and Jeremy kept us posted on the status. purchase, excellent service! The vehicle took several weeks to make it to the dealership and Jeremy kept us posted on the status. More

Overall it is a positive experience, Reesh Ismail, as always has been of great help in explaining the details of the service, especially with the brake issues and options on fix. He always had great reco always has been of great help in explaining the details of the service, especially with the brake issues and options on fix. He always had great recommendations and goes above and beyond to do the best for the situation. Due to non availability of loaner cars, I had some difficulty initially of not having a car for few days, but Reesh and team made efforts to provide me a loaner at the end. Over all it is a satisfying experience. More