BMW of Dallas

We were offered a lift. The ride took more than 30 min. Not until I went to look for Nikki she re-reschedule the lift. Also I told her from the start the I had a message on The ride took more than 30 min. Not until I went to look for Nikki she re-reschedule the lift. Also I told her from the start the I had a message on car screen for update. She said that when finish will be gone. It wasn’t. When we arrive to pick up, she was gone: we had to wait for a while. No one asked if we needed help. Until I approached q guy in a desk who was by the service door. Both times waiting NO ONE ever asked if we needed assistance. Only a the very beginning I think Gary asked but we had just gotten there. More

The service was great! The wait time was around 45 min. My advisor was super curious and most of all, kept me informed throughout the entire process. 10 out of 10 for me 👍 The wait time was around 45 min. My advisor was super curious and most of all, kept me informed throughout the entire process. 10 out of 10 for me 👍 More

Gary was very friendly and patient with answering all the questions. Best thing about the dealership is they're willing to work with you on the trade in and the car finance options unlike a lot of other deal questions. Best thing about the dealership is they're willing to work with you on the trade in and the car finance options unlike a lot of other dealerships that just want to rush you into making a decision. More

Julie and Chris were so kind and helpful! I left with a dream car at a great deal! I left with a dream car at a great deal! More

I love the attention to detail from the service department, also like the fact that I can request the same service agent each time I bring my car in for service. Tyler is also so kind and reassurin department, also like the fact that I can request the same service agent each time I bring my car in for service. Tyler is also so kind and reassuring, he’s definitely an asset to your company!!! More

Professional atmosphere, did job quickly, did not apply pressure to do additional things. Made sure I was happy with car after job completed pressure to do additional things. Made sure I was happy with car after job completed More

Great Customer Service never have to wait for long. Happy to bring my car here! Happy to bring my car here! More

I have had some ups and downs with this dealership-The service this time was not satisfactory. I had one day off during the week to get many things done. One was to take my car in for service. I reques service this time was not satisfactory. I had one day off during the week to get many things done. One was to take my car in for service. I requested a loaner and was guaranteed that my service advisor would call me if one was not available on this day. She did not. They only thing she could offer upon my arrival is to re-schedule. When you take time out to schedule an appointment and drive to the location, re-scheduling is often not satisfactory. I decided to service at this dealership because it is closer to my house. However now, I will use Sewell for future business. More

Excellent Service! Kate is exceptional. She was always there to answer questions and help guide the process! Thank you! Kate is exceptional. She was always there to answer questions and help guide the process! Thank you! More

Great customer service every time I come in. My advisor Norma is great! Thank you My advisor Norma is great! Thank you More