BMW of Creve Coeur

Disappointed by Lack of Communication After Major Service. In September, we spent over $3200 on major repairs for my BMW X3. At that time, my service advisor, Stephanie, was helpful, attentive and ex Service. In September, we spent over $3200 on major repairs for my BMW X3. At that time, my service advisor, Stephanie, was helpful, attentive and explicitly told us to contact her directy for any future needs. So, when my check engine light recently came on and the car began shaking, communication completely failed. We left multiple messages with Stephaie that went entirely unanswered. Because of this, I was forced to physically drive to the dealership just to get a service appointment scheduled. Their customer service department directed us to contact Stephanie - or that they would have another advisor contact me - causing a major and unnecessary inconvenience. While management eventually corrected the situation by setting up a Monday appointment and allowing me to switch to a new service advisor, the experience of being ignored during an active vehicle issue was highly disappointing and is unacceptable customer service. Do better Stephanie! More

Nathan was extremely helpful in connecting us with a car being traded in. The car was exactly what we were looking for. Nathan was great taking us through the purchase process and helped configuring Blueto being traded in. The car was exactly what we were looking for. Nathan was great taking us through the purchase process and helped configuring Bluetooth and phone connections after the sale. I would definitely purchase another car from Nathan in the future. More

Excellent experience at this dealership. Overall a top notch option! I will absolutely be doing more business here. Overall a top notch option! I will absolutely be doing more business here. More

Kennedy is very informative and willing to explain parts of the process that I’m not able to follow along with and understand all the time. She makes it easy! of the process that I’m not able to follow along with and understand all the time. She makes it easy! More

Great experience! Jason was so helpful and I was in and out to sign the papers in an hour! I’ll buy my next car from Jason!!! Jason was so helpful and I was in and out to sign the papers in an hour! I’ll buy my next car from Jason!!! More

Ryan Westholt was professional, kind,and extremely patient with me from start to finish. He truly took the time to be there for me and answered every question without any pressure. I am so grateful fo patient with me from start to finish. He truly took the time to be there for me and answered every question without any pressure. I am so grateful for the wonderful service and love my new car.Highly recommended! More

I had a fantastic experience buying my car here. The facility is very clean, modern, and comfortable. The entire buying process was efficient, straightforward, and transparent, with no hidden fees o The facility is very clean, modern, and comfortable. The entire buying process was efficient, straightforward, and transparent, with no hidden fees or last-minute surprises at the finance desk.Pricing was fair and competitive for the market. Overall, it was a smooth, professional environment, and I would gladly recommend this dealership to others. More

Worst bmw service I’ve ever seen brand is clearly going down and down hill fast down and down hill fast More

They are awesome! Specially Kevin, he is a great guy. Best place best people! Thanks Specially Kevin, he is a great guy. Best place best people! Thanks More

I really like this man. It was my first time coming here, and he gave me a very warm welcome. He listened to me and helped me understand the issues with my car, and he provi It was my first time coming here, and he gave me a very warm welcome. He listened to me and helped me understand the issues with my car, and he provided me with an estimate of the costs before any repairs were done. He also let me know which things needed to be fixed and which did not. I truly appreciate his honesty and help. Thanks alot Kevin. Tuan Nguyen More