Stephanie Gessner

Disappointed by Lack of Communication After Major Service. In September, we spent over $3200 on major repairs for my BMW X3. At that time, my service advisor, Stephanie, was helpful, attentive and ex Service. In September, we spent over $3200 on major repairs for my BMW X3. At that time, my service advisor, Stephanie, was helpful, attentive and explicitly told us to contact her directy for any future needs. So, when my check engine light recently came on and the car began shaking, communication completely failed. We left multiple messages with Stephaie that went entirely unanswered. Because of this, I was forced to physically drive to the dealership just to get a service appointment scheduled. Their customer service department directed us to contact Stephanie - or that they would have another advisor contact me - causing a major and unnecessary inconvenience. While management eventually corrected the situation by setting up a Monday appointment and allowing me to switch to a new service advisor, the experience of being ignored during an active vehicle issue was highly disappointing and is unacceptable customer service. Do better Stephanie! More

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Stephanie, the service advisor, was excellent. Her technical knowledge and keen customer orientation is the reason for this 5 star rating. Her technical knowledge and keen customer orientation is the reason for this 5 star rating. More

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The new facility is beautiful and the accessibility is so much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed one. I was questioned if I had my card serviced somewhere else and possibly been an adjustment with my odometer. It I’m not mistaken, isn’t that illegal or at least immoral. I wasn’t pleased about that but I just got my oil changed and left. More

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Steph is always a great help, I would go to her time and time again and will always recommend her! time again and will always recommend her! More

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