BMW of Columbus - Service Center

Exceptional service I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing an I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing and the team at Columbus did everything they could to make it better. More

Service was great Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy m Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy my car More

Tire Issues My tire pressure warning light was on, for third time in as many months, Air was added I was on my way in <5 min, only to return 15 min later, it wo My tire pressure warning light was on, for third time in as many months, Air was added I was on my way in <5 min, only to return 15 min later, it would not reset. Another person reassessed the tires and found a tiny nail.. My car was taken in immediately. Although it took another 2 hours, and cost me leave it was efficient friendly service on my return, More

Excellent Service, Excellent Professionals Sharon Jennings is truly an exceptional example of what BMW representatives should be. She was empathetic, professional, and helpful. Sharon was an ex Sharon Jennings is truly an exceptional example of what BMW representatives should be. She was empathetic, professional, and helpful. Sharon was an excellent liaison for the mechanic as I understood what the issues were. My only gripe is with BMW as a whole (how the company does not have a database of services by VIN baffles me), but I cannot penalize this particular dealership for it. I received a loaner promptly, and the cost of the service was lower than the estimate: always a plus! More

Thumbs-Up Great Service Sharon was very knowledgeable, She and the team gave us excellent customer service to include loaning us a vehicle for our use while ours was being s Sharon was very knowledgeable, She and the team gave us excellent customer service to include loaning us a vehicle for our use while ours was being serviced. More

Excellent Service Advisor, Sharon Jennings! Mrs. Jennings is the best that this department has to offer. I have came here for service for about 4 years and I stopped back in 2014 due to lack o Mrs. Jennings is the best that this department has to offer. I have came here for service for about 4 years and I stopped back in 2014 due to lack of concern and blunt behavior by this department. After purchasing my BMW in Roswell and me living in Columbus, I gave this location another try for service and this young lady has really set the bar! She is truly a blessing to your establishment and to customers. Thank you for your awesome hospitality and excellent customer service??????????! More

Great service The car pick up service is great. I go to work and have my car picked up from there. It is effortless and I always have a nice service to use until m The car pick up service is great. I go to work and have my car picked up from there. It is effortless and I always have a nice service to use until my car is finished. Then, they bring it back to me! Great! More

Service I told them the symptoms and they found the problem and repaired the problem. Service Rep. was very easy to work with. She called to update me on th I told them the symptoms and they found the problem and repaired the problem. Service Rep. was very easy to work with. She called to update me on the progress. More

Quick and professional I've been coming to BMW of Columbus since I PCS'd to the area for Military Service, and the service staff has always been prompt and professional. The I've been coming to BMW of Columbus since I PCS'd to the area for Military Service, and the service staff has always been prompt and professional. They're a an excellent group and they give professional recommendations without forcing anything onto the customer. I began working with Prentiss, and then worked significantly with Sharon on this service experience, she was very professional and very prompt during the experience. Both are excellent service representatives and do great work with meeting deadlines and expectations. They both manage changes to service as well with maintaining communication throughout the process. Excellent service overall. More

Sharon was very efficient and explained everything to me. I have always had a good experience at my BMW service department. This time was no exception. Sharon was very friendly and did an excellent job of inf I have always had a good experience at my BMW service department. This time was no exception. Sharon was very friendly and did an excellent job of informing me of my service needs. More