BMW of Columbus

Great service! I was taken care in a very professional and promptly manner. The staff is very friendly and down to earth. Wish the maintenance staff could be a littl I was taken care in a very professional and promptly manner. The staff is very friendly and down to earth. Wish the maintenance staff could be a little mindful of their hands and shoes, found some stains in the inside of my vehicle. Could be useful to use paper mats and a visual inspection afterwards. Overall it was great. More

Happy customer Sharon is great! I came in for the rubber near windshield wipers cracking. I have to repair that and was hoping it was covered under warranty but it Sharon is great! I came in for the rubber near windshield wipers cracking. I have to repair that and was hoping it was covered under warranty but it's not. I also need an oil change so I did that too. I was over due for a flush which should have been done around 30,000 miles per the mechanic. I purchased a certified pre-owned vehicle and would like to know what takes place in your shop before these cars are put on the lot for sale?. the flush should have been done before I bought this vehicle...which I purchased at 36,900 miles I think. Why was the flush not taken care of before I bought this car?. Now I need new rear tires and I have put 9,000 miles on this car since my purchase date. Wow...I'm just saying!the warranty did cover the fuel injection....thanks for that! Steve, Sharon and the technician were all great...keep all of them and give them a raise please. They work hard to please us bmw lovers! More

Exceptional service I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing an I cannot fault the level of professionalism and curtesy I was shown during all dealings with the dealership. The roadside breakdown was distressing and the team at Columbus did everything they could to make it better. More

Service was great Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy m Really good service. Nice friendly staff. Shuttle service was much appreciated. Work was completed as scheduled and in a timely manner. Really enjiy my car More

Tire Issues My tire pressure warning light was on, for third time in as many months, Air was added I was on my way in <5 min, only to return 15 min later, it wo My tire pressure warning light was on, for third time in as many months, Air was added I was on my way in <5 min, only to return 15 min later, it would not reset. Another person reassessed the tires and found a tiny nail.. My car was taken in immediately. Although it took another 2 hours, and cost me leave it was efficient friendly service on my return, More

Excellent Service, Excellent Professionals Sharon Jennings is truly an exceptional example of what BMW representatives should be. She was empathetic, professional, and helpful. Sharon was an ex Sharon Jennings is truly an exceptional example of what BMW representatives should be. She was empathetic, professional, and helpful. Sharon was an excellent liaison for the mechanic as I understood what the issues were. My only gripe is with BMW as a whole (how the company does not have a database of services by VIN baffles me), but I cannot penalize this particular dealership for it. I received a loaner promptly, and the cost of the service was lower than the estimate: always a plus! More

Perfect, A+ I meant to give my compliments to the team when purchasing the vehicle. The link expired and I could not comment. Stanley was wonderful to work with. I meant to give my compliments to the team when purchasing the vehicle. The link expired and I could not comment. Stanley was wonderful to work with. I went in with my guard up from past experiences elsewhere and he immediately brought them down. He was confident in the brand and believed in what he was selling and did not have to be overly aggressive. His calmer, honest approach was exactly how it should be done everywhere. It was the best car buying experience I have ever had. The finance guy and the girl who did an overview of how the car functions were very nice and knowledgeable in their areas. Recently came in for a service, Prentiss was excellent as well. Entire staff handles all business with class. They are all assets to your branch their. Will recommend to all and be back to buy another in a few years. Thank you Kalina Davis More

Thumbs-Up Great Service Sharon was very knowledgeable, She and the team gave us excellent customer service to include loaning us a vehicle for our use while ours was being s Sharon was very knowledgeable, She and the team gave us excellent customer service to include loaning us a vehicle for our use while ours was being serviced. More

Excellent Service Advisor, Sharon Jennings! Mrs. Jennings is the best that this department has to offer. I have came here for service for about 4 years and I stopped back in 2014 due to lack o Mrs. Jennings is the best that this department has to offer. I have came here for service for about 4 years and I stopped back in 2014 due to lack of concern and blunt behavior by this department. After purchasing my BMW in Roswell and me living in Columbus, I gave this location another try for service and this young lady has really set the bar! She is truly a blessing to your establishment and to customers. Thank you for your awesome hospitality and excellent customer service??????????! More

BMW of Columbus truly take customer satisfaction to a new level. They are always super helpful, knowledgeable about the products and happy to assist before and after truly take customer satisfaction to a new level. They are always super helpful, knowledgeable about the products and happy to assist before and after the purchase. This is the second car I have purchased from them and I will continue to purchase my cars from them as everyone I dealt with was a pleasure. More