BMW of Cincinnati North

Excellent experience! Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this BMW location. More

Service with a hug! Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. More

Great service Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attenti Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attention to detail. I got my car back vacuumed and cleaned inside and out. More

Communication is Terrible My previous experience with this service center was terrible. I had already decided to never go back there. Unfortunately, my car was having trouble My previous experience with this service center was terrible. I had already decided to never go back there. Unfortunately, my car was having trouble near this location and I didn't really have a choice. Recently they made a lot a changes in the service department. They have almost all new people in the customer facing positions. It is really a shame. The previous 3 years experience that I had with this location were fantastic. The past 4 months have been terrible. The people themselves are good people and they are nice. I just feel that there has been a change in the management that requires that they only communicate via text and email. This is not my preferred form of communication. I really just want someone to pick up the phone and call me about my vehicle (status, repair, etc..). This has not happened the last two times I have visited this location. ALL communication has happened because I have had to initiate it. On the good side, Deshaun still continues to provide good service. Also, the cashier lady at the front near the door continues to be great. More

The friendly dealership. Everyone was very friendly, pleasant and easy to deal with. I felt comfortable there in a relaxed environment. Would not consider ever going to anothe Everyone was very friendly, pleasant and easy to deal with. I felt comfortable there in a relaxed environment. Would not consider ever going to another dealership. Chris Lykins has a vast knowledge of BMW's and is an enthusiast like myself. I am thrilled everytime I sit behind the wheel! More

Experience Aatir was great to work with, he was very knowledgeable and gave us all the information that we needed to make our decision. Nick was very helpful o Aatir was great to work with, he was very knowledgeable and gave us all the information that we needed to make our decision. Nick was very helpful on our certified warranty and answering our questions and concerns. More

Professional and Fun experience I contacted Brian Williams to let him know I was looking for a Certified Preowned X3 or X5. When I met with Brian, we test drive both models. When Bri I contacted Brian Williams to let him know I was looking for a Certified Preowned X3 or X5. When I met with Brian, we test drive both models. When Brian went to meet with his Sales Manager he determined that either a new X3 would work for me. When I asked Brian about demo units we found an exact match to what i wanted. Brian went to work with his manager to get creative on pricing and payments I wanted. I bought the X3 Saturday 3/30/19. More

A rip off I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 mo I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 month old work with warranty. Oil filter housing assembly, oil cooler pipes, crank shaft, drive belt, pulleys, and pulley tensioner were all replced due to an oil leak that caused belt to snap. Fast forward to 8 months later the oil cooler leaked and caused the same issue all over again and I’m expected to shell out another $1600 for an issue that was overlooked or not addressed. They won’t even cover the parts that were replaced and atai under the 2 year warranty. I was a devout dealer customer because the work was always quality, but they’ve lost a 3 BMW owner customer for life. More

Good Deal Traded older used car for newer used BMW 550i. I had researched the car on line and after a test drive to confirm it was the car for me Jeff Robinson Traded older used car for newer used BMW 550i. I had researched the car on line and after a test drive to confirm it was the car for me Jeff Robinson made the negotiation, including trade, painless. Car was detailed, minor blemishes repaired and delivery straightforward. Thanks again for your assistance. More