BMW of Cincinnati North

A rip off I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 mo I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 month old work with warranty. Oil filter housing assembly, oil cooler pipes, crank shaft, drive belt, pulleys, and pulley tensioner were all replced due to an oil leak that caused belt to snap. Fast forward to 8 months later the oil cooler leaked and caused the same issue all over again and I’m expected to shell out another $1600 for an issue that was overlooked or not addressed. They won’t even cover the parts that were replaced and atai under the 2 year warranty. I was a devout dealer customer because the work was always quality, but they’ve lost a 3 BMW owner customer for life. More

Oil change Very timely, professional and highly qualified. From the time I made the appointment, dropping off my car and picking up my car, all experiences wer Very timely, professional and highly qualified. From the time I made the appointment, dropping off my car and picking up my car, all experiences were enjoyable. More

Careless attitude, poor service....lack of knowledge. I brought in my 2013 BMW X5 Diesel to this dealership on 4/1/2019. I parked my car in the service bay and then walked in, and had to stand for 3-5 min I brought in my 2013 BMW X5 Diesel to this dealership on 4/1/2019. I parked my car in the service bay and then walked in, and had to stand for 3-5 mins before someone even acknowledged me. Then a Shane told me to wait while he got the mileage and other stuff from the car. It took him 5 minutes to gather the mileage and then he asked me over to the desk. He apparently was a newbie and didn't even know that I had an appt and what the appt was for. (It should have been in his system as an oil change) He didn't even bother to see my car is a diesel, otherwise he would know that the DEF (Diesel Exhaust Fluid) is part of the oil change service. He had to keep asking for help to the person next to him. He kept mumbling to himself, not coherent whatsoever. He gave me the wrong quote multiple times till the person next to him corrected him. Overall from the time i walked in it took them 20 mins to get my signature on an estimate and tell me to wait in the sitting area. When the car was done, the bill was higher by about $50 compared to the signed estimate and Shane didn't even bother to explain the higher cost. Furthermore, he pulled the car to the curb, but then forgot to leave the keys in the car, and he had to call me once i drove off so that I could get them back. Overall very lackadaisical approach, not friendly whatsoever, no smiles or anything. There were 4-5 other employees just sitting around twiddling their thumbs apparently amused at him fumbling his way through. Why not train him further before he actually assists a customer who inevitably will pay hundreds if not thousands of dollars to get their car fixed and expect knowledgeable service reps. Plus each time i have gone their to get my car serviced I have been helped by a different person....indicative of their employee turnover, since they probably aren't getting proper training. More

Friendly and Responsive I owned a late model/high mileage 535i with a transmission problem. Excellent job diagnosing the problem and determining corrective action. With the I owned a late model/high mileage 535i with a transmission problem. Excellent job diagnosing the problem and determining corrective action. With their advice, we determined the most cost effective option was to trade my car and upgrade to a newer used 535i. More

Fast great service It was a friendly environment the repairs were accessed and brought to my attention and repaired in a timely fashion the price was kinda high but the It was a friendly environment the repairs were accessed and brought to my attention and repaired in a timely fashion the price was kinda high but the work was done correctly More

It was fine I was in the building for about 3.5 hours. I had originally requested a loaner, but was the told the day-of that there was not any available. I was to I was in the building for about 3.5 hours. I had originally requested a loaner, but was the told the day-of that there was not any available. I was told the work would take 1.5 hours, so I decided to wait. It turned out to be 3.5 hours. Then, I had asked about a repair that didn’t get completed last time I was there, and no one could even tell me which part was needed. Then, I had poor time updates and at the end of it all, the prices was several hundred dollars higher than quoted. That normally wouldn’t be an issue, but all of the work was routine. I expect a much more accurate price estimate for routine work. More

Just a few things I was dealing with a new staff member that was learning the ropes. Nice enough and provided me a ride back to the dealership to retrieve my car, whic I was dealing with a new staff member that was learning the ropes. Nice enough and provided me a ride back to the dealership to retrieve my car, which was helpful. Time was a bit lengthy in writing me up, but I understand he is new. The main reason for my review is that windshield wipers were replaced as requested. As a got in my drivers seat I noticed a slight mark on the edge of my hood only noticeable behind the steering wheel. I would consider this to be a minor or very minor blemish. I have touch up a my house that I previously purchased, so I'm not asking for anything. Just a heads up to service dept More

Great place to take your BMW Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care of quickly and given a loaner of a new X3. When I was told my car was finished, I took the X3 back and had the same great service and my dirty X5 was even washed. Also greeted by salesman, Jon, and spoke a bit about new I 8! Thank you for the great service and care of my vehicle and myself. I would come hang out if I could: it’s that cool! More

X5 Service Took a few extra days, but was glad I could use a loaner car. Thanks for coordinating with my Warranty company relative to payment for work done. Took a few extra days, but was glad I could use a loaner car. Thanks for coordinating with my Warranty company relative to payment for work done. More

Good service Very professional and friendly service. The only issue was that my car was not ready until the next day. The shuttle service is very good. Very professional and friendly service. The only issue was that my car was not ready until the next day. The shuttle service is very good. More