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BMW of Cincinnati North
Cincinnati, OH
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,166 Reviews of BMW of Cincinnati North
April 13, 2019
Very disappointing experience. I was very disappointed with my service experience. I had normal maintenance scheduled and a full car detailing. I did not get a call when my service I was very disappointed with my service experience. I had normal maintenance scheduled and a full car detailing. I did not get a call when my service was done and had to follow up myself to find the car ready. The detailing was horrible - mats were dirty, carpet was not swept and crumbs were still in the car. Very disappointing and for sure do not recommend this service center. Quality and Value are not good. More
by KRIDDLE8
Verified CustomerEmployees Worked With
Dana Eby
April 11, 2019
Service with a smile The last couple of times I have been to this dealership they have been unbelievably friendly and effective! I always feel welcome and they check to s The last couple of times I have been to this dealership they have been unbelievably friendly and effective! I always feel welcome and they check to see if I need any refreshments. I especially like the two guys who receive me initially. So friendly, always smiling! More
by jenkle806
Employees Worked With
Dana Eby
April 11, 2019
2007 bmw 335 Great experience. Fair price and a nice vehicle in excellent condition. Easiest car buying experience I have had. Staff was very friendly and helpful Great experience. Fair price and a nice vehicle in excellent condition. Easiest car buying experience I have had. Staff was very friendly and helpful especially Brad Schultz More
by SAMSTEFFEY
Employees Worked With
Brad Schultz
April 11, 2019
Awsome It was such a Great experience dealing with Ryan. My car is 10 years old and because I have such a great experience I still bring my car there every t It was such a Great experience dealing with Ryan. My car is 10 years old and because I have such a great experience I still bring my car there every time I need service. Thanks for great service and always a smile. More
by DIANNE.SHEPHERD
Employees Worked With
Ryan Laber,Edward Besl, Edward Besl, Ryan Laber
April 11, 2019
Excellent experience! Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this Service was great and on time. Friendly and helpful staff! All the work was completed that my car was scheduled for. Will definitely recommend this BMW location. More
by DENISESTINSON58
Employees Worked With
Dana Eby
April 11, 2019
Service with a hug! Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. Chris freeman always greets me with a friendly smile. This time, I even got a hug! We share a special bond - we both hate breast cancer. More
by OSHA
Employees Worked With
Chris Freeman
April 10, 2019
Great service Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attenti Service at BMW Cincinnati North is at par to no one. Staff members are excellent at helping customers. Thank you for the great service and attention to detail. I got my car back vacuumed and cleaned inside and out. More
by BILLGCPA
Employees Worked With
Devin
April 09, 2019
Communication is Terrible My previous experience with this service center was terrible. I had already decided to never go back there. Unfortunately, my car was having trouble My previous experience with this service center was terrible. I had already decided to never go back there. Unfortunately, my car was having trouble near this location and I didn't really have a choice. Recently they made a lot a changes in the service department. They have almost all new people in the customer facing positions. It is really a shame. The previous 3 years experience that I had with this location were fantastic. The past 4 months have been terrible. The people themselves are good people and they are nice. I just feel that there has been a change in the management that requires that they only communicate via text and email. This is not my preferred form of communication. I really just want someone to pick up the phone and call me about my vehicle (status, repair, etc..). This has not happened the last two times I have visited this location. ALL communication has happened because I have had to initiate it. On the good side, Deshaun still continues to provide good service. Also, the cashier lady at the front near the door continues to be great. More
by Not Happy
Employees Worked With
Cory Hart, Devin Monday
April 08, 2019
Buyer beware Brought my car in to have a reflector light replaced. The technician told me they had to take apart my car to clean the area where the reflector was, Brought my car in to have a reflector light replaced. The technician told me they had to take apart my car to clean the area where the reflector was, then out it back together. Car was returned with a damaged bumper. The manager then told me “oh no, we just reach under the wheel and stick it on We don’t take anything apart.” He lied to me because he knew they broke my bumper and damaged the dog flight. BMW told me it was my fault and charged me $800 for a new bumper. My bumper was replaced brand new by the other location less than a year before. The technician broke it and then blamed me. Tried calling the store several times. Was told the manager was "out." Called back and spoke to him. Very unprofessional. There are a few good people here(Dana Eby and Chris who works next to her), but overall a very poor experience. This store also constantly bills me for things that are covered under warranty (oil change, windshield wiper transmission, and more). Why don’t they check and see if a car is under warranty? It’s ridiculous. Stewart road location sold me a “certified BMW” with a welded wheel on it. They told me I welded my own wheel. Unethical across the board. Will never buy another BMW, which I paid cash for. More
by hbs03uc
Employees Worked With
Jonathan Brockmann
April 05, 2019
The friendly dealership. Everyone was very friendly, pleasant and easy to deal with. I felt comfortable there in a relaxed environment. Would not consider ever going to anothe Everyone was very friendly, pleasant and easy to deal with. I felt comfortable there in a relaxed environment. Would not consider ever going to another dealership. Chris Lykins has a vast knowledge of BMW's and is an enthusiast like myself. I am thrilled everytime I sit behind the wheel! More
by MUSHERS69
Employees Worked With
Chris Lykins, Mike Fields, Darrin Roll
