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25 Reviews of BMW of Chattanooga - Service Center
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December 13, 2024
Would be no stars if possible. Bought (ordered) 2022 x3 m4.0 and scheduled service under 3 year new car maintenance for oil change and brake fluid change per onboard service notifi Bought (ordered) 2022 x3 m4.0 and scheduled service under 3 year new car maintenance for oil change and brake fluid change per onboard service notification. Upon arrival was told my service coverage expired 3 weeks earlier and would be charged ($828). Car has just over 10k miles since new. Ask service manager to cover and he said No. Really, 3 weeks out on a repeate customer who has owned a BMW since 1980, many purchased from this dealership. Should be ashamed. I left and will have service performed elsewhere. More
by bassdean
Employees Worked With
Service manager
October 01, 2022
Joke of a dealer. Bought a cpo and hassled into pay thousands for their prepaid service contract to “save” 30% on service for next 3 years. At first oil change 5k whi Bought a cpo and hassled into pay thousands for their prepaid service contract to “save” 30% on service for next 3 years. At first oil change 5k which should be free , they wanted to charge $700 for preventative maintenance. Ha- I guess they thought my wife was clueless female. Then check engine light comes a week later- they said it’s fine check oil cap tightness. A week goes goes by. Long story short, 3 weeks in shop to wait on electronic radiator grill shutters - thank god under warranty otherwise $3,000 More
by Rlm
Employees Worked With
No clue
October 24, 2020
Wes Miller to the rescue! We are a family traveling from Knoxville to Birmingham when our service light came on. Wes gave us quick and efficient service. The Williams family thanks you! Knoxville to Birmingham when our service light came on. Wes gave us quick and efficient service. The Williams family thanks you! More
by rndzeta
Employees Worked With
Wes Miller
October 02, 2020
We were headed from Atlanta to Chattanooga and the car started showing low coolant. We stopped in the Chattanooga bmw service dept and Wes Miller filled us up quickly and got us on our way with no charge! started showing low coolant. We stopped in the Chattanooga bmw service dept and Wes Miller filled us up quickly and got us on our way with no charge! Great service! More
by Apeppers
Employees Worked With
Wes Miller
June 15, 2018
Worst Finance Manager Ever This dealership is a JOKE Their manager hangs up the phone in their customer!! They do not want to help anyone not buying a car from them. This dealership is a JOKE Their manager hangs up the phone in their customer!! They do not want to help anyone not buying a car from them. More
by BMWCHATT SUCKS
Employees Worked With
Sam Gilbreath
February 02, 2018
Service The service and demeanor of staff is unforgettable because it is slow and they suck. They are not friendly and do not try to address service concerns The service and demeanor of staff is unforgettable because it is slow and they suck. They are not friendly and do not try to address service concerns by customers More
by Monique b
Employees Worked With
Ronald Archey
August 06, 2017
Service RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TN More
by kpf5678
Employees Worked With
Eddie
June 04, 2017
Absolutely Terrible. Took my car in with a service issue, was charged hundreds of dollars for diagnosis at the end of which I was left with an "I don't know." Took it to a Took my car in with a service issue, was charged hundreds of dollars for diagnosis at the end of which I was left with an "I don't know." Took it to another shop and they diagnosed and fixed the issue within the first hour. Completely unacceptable and I wouldn't recommend anyone to go to this dealership for any reason. More
by Mvp1994
Employees Worked With
Ronald Archey
March 25, 2017
Price Gouge Brought in my car for an oil change and the "Service Engine Soon" light was on. Was charged $272 for the oil and for them to read the light. Then was Brought in my car for an oil change and the "Service Engine Soon" light was on. Was charged $272 for the oil and for them to read the light. Then was told that I needed my engine coolant flushed, injectors cleaned and wheels aligned. They didn't even put it on an alignment rack so I'm not sure how they could tell it needed aligned. (No alignment needed) To top it off they wanted $398 to replace the Crankcase Vent Valves($252 for labor). These valves cost 15-35 dollars per and there are 2 of them. I did it myself for $54 and completed the entire job in 14 minutes. Since they were charging $252 for labor that works out to $1080.00 per hour for labor. I won't be bringing it back to this place. More
by rj
Employees Worked With
Honeycutt
February 01, 2017
Unprofessional nightmare I was on my way to a wedding when my engine light came on. Stop in to the BMW of Chattanooga March of last year. The gentleman that was helping me ge I was on my way to a wedding when my engine light came on. Stop in to the BMW of Chattanooga March of last year. The gentleman that was helping me get my car ticketed in to the system I didn't feel like he was really helpful kind of rude. You can get a sense of how the customer service is going to be usually in the first five minutes of being in a place. I didn't have a good feeling. It was going to take them a while to work on my car so another gentleman shuffled a lady in her 40s & myself back to our hotels. He dropped me off last and put his arm around me before I got out pulling me closer to him as he leaned in to try and kiss me. I was shaken up by his behavior. Which didn't help when the 1st gentleman called to tell me the same guy who made me uncomfortable. Wrecked my car by backing into another vehicle. I was so upset to hear what happen. I got emotional from the whole experience. I didn't really know what to do but when I got there they said they could fix it in two hours I didn't have the time I was out of time to get to the wedding and didn't want to stay there any longer. I just wanted to leave & pretend it didn't happen. They said that they would take care of me and that I can get it fixed and the dealership in Charlotte that was a year ago almost. After they said they would take care of me I contacted the same gentleman who told me he would get it all taken care of his name is Michael. I texted him whenever I got back. He tells me to email Trent Conrad and that he knows the situation. Trent didn't know the situation I had to explain it all. He then had to follow up. All of this is taking time I had to have surgery and seven surgeries following. During this time (8 months) I'm contacting Trent explaining to him that I've had surgery I can't drive but to go ahead & call the dealership here in Charlotte speak to the manager explain everything so that when I healed I can go in there when I'm ready I don't have to chase you guys down. He made very little effort to get in touch with him maybe 3-4 times in this year. three times this is happened where I have contacted justin and asked him if Trent had called three times this process would happen is were I have contacted Justin and asked him if Trent had called he said no one time. He said he did call another time but justin called him back and hadn't heard from him again and that was over this last year. I finally got fed up and call the GM to find out there was a new GM to the store. I explained that GM I'm very frustrated about my entire situation at your store my schedule does not condone be calling you guys all the time I am very busy with eight classes before Thursday and working 60 hours a week not to mention still working another job. With two jobs and school I cannot keep calling you guys to get this taken care of I explained. I told the GM it's disrespectful to my schedule that your drawing this out and it's not getting handled. It's also a disrespect me and shows that you guys really don't care about what happened. Treat found the time to email me. In which he should have called me. It said made an attempt to call the guy 2x can you get me a direct number or have him call me??? I'm like not my job. You should be calling him everyday if it's really a priority to you after almost a year there's no excuse don't give me your responsibility to do. I've already explained I'm not able to contribute anymore time on this they need to handle it. I called Justin he said yes he called and I called him back and a month later I'm finding out Trent hasn't even bothered to call him again. I called Trent after I spoke with Justin. No surprise that there wasn't an answer. I called the GM and I left him a voicemail two days later hadn't heard from either of them. I then proceeded to make a complaint with BMW which all they can do is refer the information over to the dealership. They have yet to call me back it's been over a week and my experience with them has been a nightmare I'm having to take them to court. More
by Paradise89
Employees Worked With
Otis the GM & Trent Conrad
