BMW of Chattanooga

I felt that the saleman could have been a little more friendly. However, the overall experience was good. Now, that the sale has been made, I feel the true test of customer service will begin. friendly. However, the overall experience was good. Now, that the sale has been made, I feel the true test of customer service will begin. More

This is our second experience with BMW and Tyde. We would highly recommend both the dealership and Tyde to friends and family. Overall a fast, highly professional and great experience. We love our Je would highly recommend both the dealership and Tyde to friends and family. Overall a fast, highly professional and great experience. We love our Jeep! Thanks! More

i enjoyed my trip to your dealearship. when i came in the first time, it was a very relaxed setting and so i felt no pressure. it made my buying decision very easy. not to mention you gave me a great deal. first time, it was a very relaxed setting and so i felt no pressure. it made my buying decision very easy. not to mention you gave me a great deal. thanks. Robin Appleton More

Great staff, great relation to clients! I had the most positive and pleasant experience from all car dealerships, ever visited by me and my family! The salesman was very patient and polite with me though positive and pleasant experience from all car dealerships, ever visited by me and my family! The salesman was very patient and polite with me though I am a difficult buyer. I wish them successes in their business! More

Everyone I spoke with at BMW of Chattanooga was extremely polite. I want to recognize Nik for being such a a great Sales rep. He gained my trust immediately, and along with Leslie from finance and Christine, polite. I want to recognize Nik for being such a a great Sales rep. He gained my trust immediately, and along with Leslie from finance and Christine, they made my drive up to TN from Fl very easy. They had all the paperwork ready for me to sign and took the time to explain everything and answer all my questions. I was thoroughly impressed and would recommend your dealership to everyone. The only issue I had (and because of the great service I received I'm considering this a minor issue) is that when I got to FL, and I left my car idle (running engine with A/C on, the car was making a pretty loud noise and it didn't sound normal. This was the second day I noticed if after being home from TN. I took it into the local dealership for service and they ordered a silencer cap. I was sad at first because I had just made a big purchase and something was wrong. But again, I'm not worried about it because it's been taken care of and my car is running great. In my eyes, there is no other like BMW of Chattanooga. Thanks! Regina More

We have known Gary for many years ( this is our 9th BMW ) and trust his judgment and integrity. This is our first time to purchase a used BMW and I asked Gary to find one for us. He spent quite some time l and trust his judgment and integrity. This is our first time to purchase a used BMW and I asked Gary to find one for us. He spent quite some time locating the very best one for us at the best price he could offer. We love our "new" 528 and appreciate all Gary did in locating it for us. We would recommend this dealership to our friends ( and have done so ) and most of all, Gary Ridge. Starr and Jim Hanson Dalton,GA More

This is the second BMW that Isabel has been our client advisor. She continuously kept in touch with us and assisted my wife each time she visited the dealership for service. Everyone has always been ready advisor. She continuously kept in touch with us and assisted my wife each time she visited the dealership for service. Everyone has always been ready to assist but Isabel deserves your highest client award. Christine Dumas explained about all the papers for the lease and was very efficient and thorough. She also deserves your highest award for honesty and integrity.I was not pressured or rushed throughout leasing process. BMW stands for more than great cars, it stands for the best customer service. Also, I want to thank Andrea Mashburn, who has been and will be our service advisor again, for being another part of the Chattanooga team who has done an outstanding job in service. James and Linda Baldwin More

Nik was very professional and very helpful. He answered all the questions I had and worked to get me the best deal. Thanks for doing a great job. Christine also throughly explain all the paperwork that all the questions I had and worked to get me the best deal. Thanks for doing a great job. Christine also throughly explain all the paperwork that I was signing and made sure she had answered all my questions. My experience at BMW of Chattanooga was great and I will recommend my family and friends. Contrillio Cade More

Tyde was very helpful in completing my vehicle transaction - i drove from Charlotte NC and he was able to complete all of my paperwork well in advance so that i had a smooth and efficient transact transaction - i drove from Charlotte NC and he was able to complete all of my paperwork well in advance so that i had a smooth and efficient transaction More

I love my BMW but I only had bad experiences with the Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check eng Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check engine light on, got diagnosed with a faulty catalytic converter, $2500. I took the car for second opinion somewhere else and it turned out to be a $80 oxygen sensor. I replaced it and the light hasen't come back since. 2) Same car: back in 2006 the car got vandalized so I took it to BMW. $15,000 Dollars later the seat is loose and the moldings are coming apart. 3)in January of 2011 I got a new M3, (new for me since it's a 06 model) which has only been serviced at BMW. I took the car in for a computer recall, the first thing the associate told me was that is was completely out of alignment (it was time to change tires). I took the car to Chattanooga Alignment to put on tires that I got at Tire Rack, the alignment was 100%. I also asked the guy if he will guide me trough to synch my cell to the car after a two minutes "inspection" he told me it was not possible since the car is missing certain features. Today my son was looking at the manual and with a very simple set up my phone is now synched with the sound system. ( didn't need any special device). This is what made me decide to write this review. 4) Same car, I purchased a BMW insurance for wheels and tires, three months down the road I hit a pothole on the Signal mtn. exit which bent the wheel and damage the tire, I called the number on the policy and got denied, called BMW and the same lady that sold me the insurance told me that I should have call them instead of the insurance company because they know how to talk to them. I cancelled the insurance and two months later got a refund minus three hundred Dollars. I really like this cars but I will never go to this dealer again. I have a service coming up and I'm planing on taking the car to the Knoxville dealership. Efren More