BMW of Chattanooga

Sales staff was very knowledgeable of products and features. Randy was very willing to work with our schedule and timetables for vehicle purchase, and uniqueness of our deal as two cars were purchase features. Randy was very willing to work with our schedule and timetables for vehicle purchase, and uniqueness of our deal as two cars were purchased at the same time. Only drawback with sales was for final deal closure, when a walk-in sale interrupted/delayed deal closure by over an hour. Financial services at the dealership had issues that had required resolution on-the-spot, or follow-up correction over several days. Dealership automatically selected higher interest rate (3.25%) and automatically enrolled loan into Gap insurance when only 60% of car cost being financed, and 2.99% interest available with no prior discussion or offers made to client. Also, on second car purchased, not all paperwork was included in deal package, which resulted in additional faxing/email, and vehicle registration paperwork not sent to applicable County until prompted by follow-up correspondence 20 days after the sale. Once the salesman was contacted over this matter, the registration issue was resolved in three business days. The financing attention to detail is the primary driver for the lesser scores on quality of work and overall experience. More

Randy was very nice and professional. They walked us through all the cars that would be in our price range, even cars that were on other lots in the area saying that if we were interested in one of the through all the cars that would be in our price range, even cars that were on other lots in the area saying that if we were interested in one of the other cars they would have them bring the car over for us to test drive. They were great to work with and the haggle free was pretty good. I have to say I wish all car buying experiences were as good!! They were very awesome to deal with. More

I was feel pleased with the service we got at BMW. Randy found the car we were looking for and gave us a good deal on it. We initially were going to just look at cars, but ended up buying a BMW the same da found the car we were looking for and gave us a good deal on it. We initially were going to just look at cars, but ended up buying a BMW the same day. I would recommend Randy and this dealership to anyone looking for a new or used car. The service was excellent and overall customer service was great. More

Awesome from start to finish. Randy was on it and got me into my certified pre owned. Had a tail light go out 3 days later. I was in and out in no time. They even washed my new car. Exceptional service. Tha into my certified pre owned. Had a tail light go out 3 days later. I was in and out in no time. They even washed my new car. Exceptional service. Thanks BMW More

I currently live in Petersburg, Va. I was in Chattanooga over the Christmas holiday visiting family. Stopped in Chattanooga BMW to check out a vehicle I saw from I-75. Turned out it was what I was looking f over the Christmas holiday visiting family. Stopped in Chattanooga BMW to check out a vehicle I saw from I-75. Turned out it was what I was looking for. I spoke briefly with Nik Stanke...got his card and left. A couple of weeks later I decided I wanted to get a 2014, 428. I reached out to my local BMW dealership and decided to contact Nik too. Turns out Nik did a fantastic job locating the vehicle I wanted. Even though we were communicating via email, he made the whole process simple, very pleasant, and without pressure. Nik, also made it worthwhile to drive the 500 miles back to Chattanooga. Jonathan Clower at Chattanooga BMW actually performed all the details of the sale and delivery process. He's a young man with a lot of class who presents the BMW brand very well. Another pleasant experience dealing with him. The bottom line is both Nik and Jonathan C. were extremely knowledgeable on BMWs....both are "car guys". I got a very good vibe from both and would highly recommend either one of them. They made the whole experience most pleasurable. I absolutely would recommend the dealership and particularly Nik and Jonathan C. Roger Hale 2014, 428i, Mineral Grey, M Sport, 6 speed Manual Transmission....The Ultimate Driving Machine PS: I traded a Porsche Cayman and have not regretted it. I love the 4 !!! More

Despite a shiny showroom, this is a very average, very typical car dealer in all of the negative ways that implies. They’re simply out to maximize profit. Lowball trade-in. $600 “processing” fee the typical car dealer in all of the negative ways that implies. They’re simply out to maximize profit. Lowball trade-in. $600 “processing” fee the salesman admitted was simply dealer profit. Missing options on the car that were not disclosed at the time of the sale. Scare tactics from the business manager to upsell third-party extended warranty ("damaged wheels, run-flat tires, electronic module repair costs are very expensive" etc.). Overall a very disappointing experience. I expected far better from a BMW dealer. More

Randy he's the best. i came in with what i had and he worked with me like i had all the money in the world. randy maid my first car buy a great one. worked with me like i had all the money in the world. randy maid my first car buy a great one. More

The sales staff of BMW of Chattanooga are top notch. I can't say enough about Randy Pugh. He was truly a blessing to our family and went above and beyond to make our car buying experience the best we hav can't say enough about Randy Pugh. He was truly a blessing to our family and went above and beyond to make our car buying experience the best we have ever had. From the the time we stepped foot in the door till we drove off in our pre-owned car we were treated like family. I would highly recommend this dealer to anyone in the market for a new or pre-owned car. When I am in the market for another car BMW of Chattanooga will definitely be my first stop! More

I was in the market for a nice used vehicle and BMW of Chattanooga listed a 2007 BMW X5 online. I never really gave BMW's a thought, but when I went by the dealership to look at this vehicle and take it f Chattanooga listed a 2007 BMW X5 online. I never really gave BMW's a thought, but when I went by the dealership to look at this vehicle and take it for a test drive, the receptionist was very nice and led me right to the dealer I needed, Christine Dumas. From the test drive to making the final deal, she was very professional and helpful. I would most definitely recommend this dealership and salesperson to anyone. More

Randy was great to work with he made the whole experience easy and simple. I will definitely be back at BMW of Chattanooga they took great care of us!! easy and simple. I will definitely be back at BMW of Chattanooga they took great care of us!! More