BMW of Chattanooga

Horrible customer service! I recently purchased a 1999 Honda Accord from this dealership. (Less than 2 weeks ago). I was assured that the car had been completely inspected by th I recently purchased a 1999 Honda Accord from this dealership. (Less than 2 weeks ago). I was assured that the car had been completely inspected by their mechanic, and because it was in excellent running condition, they had kept this trade on the lot for resale. The ticket price was $2481, however, after taxes, fees and etc. my total cost came in at $3500. Because I had already made the mistake of purchasing on craigslist and had ended up with a car for my daughter that had the check engine light disabled (I lost over $300 on that deal), I felt more confident purchasing from a reputable dealership. The car was purchased "as is", which is not uncommon with a used car purchase. In the last two weeks, my daughter has put less than 150 miles on the car, and while driving the check engine light came on, and the transmission began slipping. I contacted the dealership this weekend requesting a time to bring it in to have it checked. This was the response I received... "Good Morning, Im so sorry to hear that....... We always do a 124 point safety inspection and emission test. To save you a little bit of money I would take it first to a local mechanic if you have one and if not Economy Honda can diagnose the problem at their service center.. If she has put gas in it make sure she has the gas cap on tight that is alot of causes of the check engine light coming on." Are you kidding me? Being a local business owner, I will do everything in my power to ensure that EVERYONE is aware of the kind of dealership they are considering doing business with. We would have NEVER had this kind of experience with the Volvo dealership in Chattanooga where we have my husbands car maintained. Absolutely ridiculous. And I just threw away $3500. My advise...If a warranty is offered, PAY TOP dollar for it (which I am sure they will charge you). You are going to need it. More

Great This is my second car from this dealer. Last car had problems with the local Acura dealer fixing and meeting my standards came and traded the acura fo This is my second car from this dealer. Last car had problems with the local Acura dealer fixing and meeting my standards came and traded the acura for a BMW can't be happier. More

THE GREATEST VEHICLE PURCHASE EVER AFTER (6) BMERS.. This is the Greatest Vehicle Purchasing Experience EVER!!!!! I've on my 6th BMW, located in the Midwest but was so impressed from the interpersonal a This is the Greatest Vehicle Purchasing Experience EVER!!!!! I've on my 6th BMW, located in the Midwest but was so impressed from the interpersonal authentic warmth from initial inquiry, I took a 6 hour trip to confirmed what I felt was conveyed across the phonce lines. WOW, we are still Buzzing and Beaming over the awesome Hospitality, DYNAMIC DEAL, wonderfully warm staff of Janora, Andi, Gary (Used Car Sales Manager), Ryan (New Car Manager), Leslie (Business Manager) and everyone we encountered during our entire experience from the time we entered the dealership doors. As I said earlier, I will definitely be back next year when I upgrade my 750Li and my Daughter will be back when she upgrades in two and a half years. I've purchased 6 BMER's over my lifetime from 5 different dealers and Chattanooga BMW was the absolute BEST and awesome with an asterisk. I'll never forget recieving the Ultimate Experience from the Ultimate staff honoring everything and MORE in the purchase of the Ultimate Driving Machine. As a Pastor, I will start with parishioners, family, friends and anyone looking to purchase a BMER that I can vouch, without any reservation whatsoever, your Dealership, Staff and DEAL are second to none and LEADS other Dealerships in Leaps and Bound. Thanks for an UNFORGETTABLE experience in another purchase of the Ultimate Driving Machine. More

The best car buying experience As a 19 year old college student, and my first real attempt at purchasing a car from a dealership, I expected to receive the cold shoulder from a BMW As a 19 year old college student, and my first real attempt at purchasing a car from a dealership, I expected to receive the cold shoulder from a BMW dealership. However, they treated me with more respect as a buyer, regardless of my age, than I would have ever imagined. My salesperson, David Goforth, was amazing, a great guy, and genuinely wanted me to be a happy customer. He worked with me and made the car buying experience an absolutely amazing experience. I highly recommend BMW of Chattanooga. If every dealership operated as they do, the car buying experience would be much better. Thanks David, your the best! PS I absolutely love my AUDI Q7 More

Buying new car Jonathan Clower was the salesman we were scheduled to see. Jonathan was very professional and a pleasure to work with. Jonathan was not pushy or tryin Jonathan Clower was the salesman we were scheduled to see. Jonathan was very professional and a pleasure to work with. Jonathan was not pushy or trying to have us buy a car the day we saw him. Jonathan described the features of the car we had in mind to buy and took us on a test drive of the vehicle. After the drive, Jonathan ask us how we like the ride and the features he explained to us. Jonathan made our car buying experience the best we had ever had. We talked to Jonathan about the price we were looking to pay for the car and we worked out a price we both could agree on. I would highly recommend BMW of Chattanooga to anyone who is in the market to buy a BMW and ask for Jonathan Clower to be your salesman. More

Great Experience I drove 4 hrs after finding an X3 online at this dealership. Jonathan Clower was awesome to work with and I am now a proud BMW owner! I drove 4 hrs after finding an X3 online at this dealership. Jonathan Clower was awesome to work with and I am now a proud BMW owner! More

BMW X3 Salesman very knowledgeable about his product. He was very friendly and has been a lot of help on several items after the sale. I would definitely re Salesman very knowledgeable about his product. He was very friendly and has been a lot of help on several items after the sale. I would definitely recommend. More

Experience in purchasing a BMW 2013 X1 Living in Atlanta, I found it very easy, pleasant and hassle free throughout the trade-in and purchasing process. All staff at BMW of Chattanooga is Living in Atlanta, I found it very easy, pleasant and hassle free throughout the trade-in and purchasing process. All staff at BMW of Chattanooga is courteous, friendly and helpful. It is another example whereby BMW is focused on providing exceptional customer and quality service in executing against the company's overall core business strategy and philosophy. More

BMW of Chattanooga I received great customer service from Christine Dumas as well as the other staff at BMW of Chattanooga. Christine Dumas was very knowledgeable and ve I received great customer service from Christine Dumas as well as the other staff at BMW of Chattanooga. Christine Dumas was very knowledgeable and very helpful in my car buying experience. I appreciate all her help answering my questions and helping me purchase my car in a timely manner. Thank you. More

Late Night Purchase We walked in at almost 8pm and walked out with a car at about 9pm. It was easy as pie. We really appreciated Nate's working with us. We walked in at almost 8pm and walked out with a car at about 9pm. It was easy as pie. We really appreciated Nate's working with us. More