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BMW of Chattanooga
Chattanooga, TN
510 Reviews
BMW of Chattanooga invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 510 reviews
February 15, 2016
Great buying experience! I was hesitant to buy another BMW in Chattanooga because my past experiences with the service department was a nightmare. However, I found an X3 that I was hesitant to buy another BMW in Chattanooga because my past experiences with the service department was a nightmare. However, I found an X3 that was an incredible deal, and I had to check it out. Christine Dumas was my sales rep, and when my husband and I arrived at the dealership to test drive the X3, it was front and center, ready to go, with my name on it! Christine and BMW set the standards from the moment I arrived. The test drive was comfortable and not rushed. Once we returned to the dealership, there was no pressure to buy the car- just some simple conversations about trade-ins, finance rates, etc- never was there ANY pressure. Once my husband and I decided to purchase the X3, the buying process was fast and easy! Within an hour, I was driving home in my new car. I did express my concerns about my negative past experiences to Christine, and she explained that there is a new service director, BUT, when I need service for my X3, just call or text her, and she will arrange it for me. I felt confident enough to trust Christine to buy another BMW in Chattanooga! I am extremely happy with my purchase, and would highly recommend buying from BMW of Chattanooga- just ask for Christine :) More
by SCB
Employees Worked With
Christine Dumas
February 15, 2016
Attaboy!!! Just bought a Mustang GT from BMW Chattanooga. What a great facility and crew. They treated me just like the guy next to me that was buying a $120,0 Just bought a Mustang GT from BMW Chattanooga. What a great facility and crew. They treated me just like the guy next to me that was buying a $120,000 BMW. ILL BE BACK ?? More
by Michael Burns
Employees Worked With
Cassie?
February 12, 2016
World class leaders. Transparent business practice with no high pressure sales tactics. Very helpful with all the different options available from model to model. Great l Transparent business practice with no high pressure sales tactics. Very helpful with all the different options available from model to model. Great looking show room. More
by Craigs1BMW
Employees Worked With
Jonathan Allers
February 09, 2016
Mediocre car buying experience I would not recommend this dealership to anyone if you're interested in a used car. We had to wait about 20 minutes for someone to simply unlock a car I would not recommend this dealership to anyone if you're interested in a used car. We had to wait about 20 minutes for someone to simply unlock a car on their lot. The person they did send was not a salesman and knew nothing about the car itself. When we took this car for a test drive this individual couldn't answer basic questions about the car but he did say "if you were interested in a new BMW I'd be able to help you." When we decided to look at purchasing the car our assigned salesman was not personable or friendly at all. We felt like we were inconveniencing him or something. It's weird to be treated like you're annoying someone when they work in the service industry. The salesman (also) did not know anything about the car itself either. Additionally and at a very minimum, dealerships should offer coffee or water to customers who spend hours at your dealership completing automobile purchase paperwork (neither was available or offered). While we ended up purchasing the used car from them we would not recommend as we had an overall unfriendly car buying experience. We chose to purchase the car solely because they had very competitive pricing for this model. We've had very positive interactions with other dealerships in the past and expected a much higher level of service from a BMW dealership. Lastly, the day after we purchased the car the maintenance light came on (surprise surprise). Turns out all 4 tires were under-inflated to a dangerous degree (all 4 tires were at 26/27 psi when they were supposed to be at 35 psi). Luckily the car had tire inflation sensors so we were aware that the car we were just sold had dangerously under-inflated tires. More
by BearVol
Employees Worked With
Jonathan Lickliter, Keith Rawls
February 01, 2016
BMW of Chattanooga, BEST DEALERSHIP NATIONWIDE I am a retired U.S. Navy Command Chief Petty Officer and during my 23 years of active duty purchased cars in many states. None of them can hold a cand I am a retired U.S. Navy Command Chief Petty Officer and during my 23 years of active duty purchased cars in many states. None of them can hold a candle to the staff of BMW of Chattanooga. I have purchased four (4) BMW'S from them and have always received the BEST Service on each vehicle. Beginning at the Sales Department to the Service Department. They really care about the customer. If you want the Best Car, buy a BMW. If you want the best Sales Department, pick BMW of Chattanooga, and if you didn't buy if from them and you still want the Best Service then take your car to BMW of Chattanooga. They get it Perfect every time. Robert E. Dodd USN, CCPO, Retired. More
by chiefdodd
Employees Worked With
Service Manager, Christine Dumas
January 31, 2016
Great Experience! My experience at BMW of Chattanooga was great. Andy answered all my questions, followed up quickly with me, and made the buy easy and quick. Everyone My experience at BMW of Chattanooga was great. Andy answered all my questions, followed up quickly with me, and made the buy easy and quick. Everyone on staff was helpful --- and were happy doing so. I would certainly recommend them to anyone looking for a vehicle. More
by ToddBaker
Employees Worked With
Chasity Owen, Andy Wise
January 31, 2016
Great experience finding a new vehicle I was in the market for a new vehicle and had an idea of what I was looking for but was in between several options. Jonathan was very helpful in weigh I was in the market for a new vehicle and had an idea of what I was looking for but was in between several options. Jonathan was very helpful in weighing the options and presenting the cars. Enjoyable buying experience. More
by Rmloftis
Employees Worked With
Jonathan Allers
January 31, 2016
2015 BMW 328i I bought 2015 328i from BMW of Chattanooga last month. Jonathan Alers was the sales person who took us through the process without any hassles or prob I bought 2015 328i from BMW of Chattanooga last month. Jonathan Alers was the sales person who took us through the process without any hassles or problems. I have bought several cars from this dealership in the past, this was the best experience, Jonathan was the difference. He is an asset to your company. Folks at finance and service were also great. More
by Picasso
Employees Worked With
Jonathan Allers, Tequila Hill
January 29, 2016
New vehicle purchase Excellent staff and service. They answered all questions and made you feel comfortable every step of the way. Would recommend this dealership to oth Excellent staff and service. They answered all questions and made you feel comfortable every step of the way. Would recommend this dealership to others. Very focused on customer service. More
by Carol
Employees Worked With
Gary Ridge
January 29, 2016
I'm a very happy customer! Justin did a great job! He's professional, honest, witty and very pleasant! Plus I've used your service dept for about two years for my 5 series. A Justin did a great job! He's professional, honest, witty and very pleasant! Plus I've used your service dept for about two years for my 5 series. And Nick was equally as great! More
by Rhoma parrish
Employees Worked With
Justin Jackson, Nick Poppel
