Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Charlottesville
Charlottesville, VA
99 Reviews
Filter Reviews by Keyword
By Type
Showing 99 reviews
December 23, 2015
Great Service and Care from Dealership If it were not for the exceptional communication and care I received from Adam Mobley, I probably would not be buying another BMW. Adam along with M If it were not for the exceptional communication and care I received from Adam Mobley, I probably would not be buying another BMW. Adam along with Mike Evans (general manager) went above and beyond communicating and assuring that I felt assured all was being done to address the problem. My X3 was in for issues from Nov. 24th to Dec. 18th. The support given to the service department by the engineering department was poor but Adam kept pushing until a fix was found. Thank you Adam. I was given a great loaner to use for the 3 plus weeks. If I were to rate the engineering support group it would be 1 star and I doubt I would buy another BMW. BMW USA should thank Adam and Mike for their great customer focus. More
by Bruce L
Employees Worked With
Adam Mobley, Dave Evans
December 16, 2015
Outstanding experience! As a small business owner, I know how critical customer service is to a guest's experience. My time at BMW of Charlottesville could not have been bet As a small business owner, I know how critical customer service is to a guest's experience. My time at BMW of Charlottesville could not have been better. They were so knowledgable and helpful, and really bent over backwards to make my new 2016 x1 purchase an experience to remember. Special thanks to sales rep Gary, sales manager Greg and GM Mike for highlighting our holiday season. We are BMW people for life and the hard work of these dedicated professionals did nothing but strengthen that connection. Bravo! More
by Woolio
Employees Worked With
Gary, Greg, Mike
May 30, 2015
Best Service by Far We have been dealing with BMW of Charlottesville for many years and have found them to be excellent in all respects. The Service Department is partic We have been dealing with BMW of Charlottesville for many years and have found them to be excellent in all respects. The Service Department is particularly outstanding -- almost never a problem to get an appointment when we need one, the work is done when it is promised to be, and the results are never disappointing. It is a pleasure to work with these people! More
by Jim
Employees Worked With
Adam - Tanya
May 28, 2015
Truly exceptional experience I STRONGLY recommend BMW of Charlottesville. I live in the Washington DC area and I purchased a new M235 from this dealership. It was a truly exce I STRONGLY recommend BMW of Charlottesville. I live in the Washington DC area and I purchased a new M235 from this dealership. It was a truly exceptional experience. Here is the detailed review: Much of the negotiating and planning for the purchase was conducted via the internet. I worked with Gary Hawthorne. Gary does an excellent job at answering internet inquiries. In my experience, most dealers don’t even read emails. They just immediately start calling you repeatedly, begging you to visit. Gary doesn’t do that. He actually reads your emails and responds with thoughtful and thorough answers. Once purchase date came, I went down to Charlottesville feeling confident, but still cautious. Dealers are known to bait you in with false promises. Gary doesn’t do that either. Gary and team had all the paperwork filled out with the exact numbers I was expecting. Further, the car had already been completely prepared for delivery—detailed inside and out, temporary tags ready to go, shining bright in the showroom. I looked things over, took the car for a quick drive, and got to signing. The entire team was incredibly friendly. Really, genuinely nice and professional people. In addition to Gary, I worked with Hillary (the GM), Ned (another manager), and Neal (finance guy). Hillary and Neal even worked with me to make an additional warranty coverage fit into my budget. Lastly, a special note to fellow DC-area shoppers. This dealership is a bit smaller than some in the DC-area, but it was very clean and organized. I also think the smaller size presents a much more personal experience. I did not feel like just another “deal.” And you do NOT sacrifice price for quality of service. This dealership has very competitive prices relative to the larger, less personal DC-area dealerships. In summary, if you are considering a BMW, I strongly recommend heading out to BMW of Charlottesville. Even if it is not your closest dealership, I honestly think it is worth the trip. Ask for Gary. More
by EddieK
Employees Worked With
Gary, Hillary, Neal, Ned
May 14, 2015
Exhaust and normal service If you go to Charlottesville BMW you must deal with Adam Mobley. He will take care of you. I've dealt with Adam for years and it's been nothing but If you go to Charlottesville BMW you must deal with Adam Mobley. He will take care of you. I've dealt with Adam for years and it's been nothing but fantastic. He cares about customers and is extremely proficient and professional. All around good person. Ask for him you will not be disappointed. More
by Jbdevivi
Employees Worked With
Adam Mobley
March 13, 2015
Excellent work and communication. I have not had the best experiences in the past but I have to say they have improved immensely. Adam addressed every concern and kept me informed. Th I have not had the best experiences in the past but I have to say they have improved immensely. Adam addressed every concern and kept me informed. The car was delivered on time at the amount quoted. They exceeded my expectations and I am a satisfied customer. More
by bklangevin
Employees Worked With
Adam Mobley
February 24, 2015
Sustained excellence! I was a new BMW customer in 2010 and have returned often to 'check in" on a newer models and new features. Phil Marx seems to know minute detail about I was a new BMW customer in 2010 and have returned often to 'check in" on a newer models and new features. Phil Marx seems to know minute detail about every model BMW and is always very patient and takes pleasure in explaining every detail and option on several models. providing test drives, accurately explaining costs, etc. Hillary Gutshall, the General Manager, always goes out of her way to be friendly and welcoming.and never 'too busy'. Don Marsh and the group in the service center are excellent, professional and very helpful. The new service center building is a major improvement in the facility - roomy, clean comfortable and modern. Appointments for scheduled service or little checks (tires, nitrogen top up, warning light,) are promptly scheduled, 'drop-ins' are no problem and often same day. I had an appointment for service and ended up looking at a new model in sales! More
by PeytonT
Employees Worked With
Phil Marx, Donald Marsh, Hillary Gutshall
January 21, 2015
Service appointment Excellent work by SA, Adam. He just took care of all then some extra. Two thumbs up and the best!!! Came in for door lock, and he took care of all ot Excellent work by SA, Adam. He just took care of all then some extra. Two thumbs up and the best!!! Came in for door lock, and he took care of all other maintenance I didn't even think about. also very prompt and punctual. Would recommend to anyone... More
by Shimscamp
Employees Worked With
Service advisor, Adam
January 10, 2015
Service was great The car was due routine maintenance, and needed a Navigation system software update. Adam and the gang made it very easy experience. The addition o The car was due routine maintenance, and needed a Navigation system software update. Adam and the gang made it very easy experience. The addition of the separate building for service center was needed and has added to the ease of the service experience. In summary, they seem to have the resources, the appointment process can be done on-line, the loaners are available if you make the appointment, and the staff is friendly, courteous, attentive, and professional. More
by freeunionroad
Employees Worked With
Adam Mobley
January 01, 2015
The right dealership Everything about this dealer makes it 5 stars. The staff is great and not intimidating like your average car dealership. Duane helped me in every wa Everything about this dealer makes it 5 stars. The staff is great and not intimidating like your average car dealership. Duane helped me in every way he could and I ended up leaving with a Jetta. Nothing but positive from BMW of Charlottesville. More
by werdna95
Employees Worked With
Duane
