BMW of Charlottesville

Gary Spencer is the man who coordinated two service visits for me recently. I've had my BMWs serviced at this dealership for almost 25 years. During that period I've had several professional and helpfu visits for me recently. I've had my BMWs serviced at this dealership for almost 25 years. During that period I've had several professional and helpful staff members. Gary was one of the best, perhaps THE best, service coordinator in all that time. He went out of his way to make sure every problem was taken care of. I could not be more pleased. More

Unprofessional I would never recommend them. Please take your vehicle somewhere else. What I gave permission to be done was never done and I was billed for a service I never authorized. Please take your vehicle somewhere else. What I gave permission to be done was never done and I was billed for a service I never authorized. More

Jacob Dean is very professional, excellent service, very professional follow up with a costumers, Great quality of work, competent answers on all questions, very polite! professional follow up with a costumers, Great quality of work, competent answers on all questions, very polite! More

Adam was very nice he took his time and listened us ,he was very professional,great person to talk,he made us very comfortable to ask him any questions I would recommend him to anyone that needs service at was very professional,great person to talk,he made us very comfortable to ask him any questions I would recommend him to anyone that needs service at Bmw . More

Service advisors I’ve been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has chang I’ve been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has changed a great deal, it seems hard for them to hold on to good employees. Perhaps it’s inexperience with the new people. I had brakes done yesterday and the man that helped me was rude and annoyed by my questions. A consumer has questions about brakes and rotors, that’s how it is. I had a quote in writing yet he still hiked up the price, I almost left to go elsewhere but decided to give them one more chance. I know they were short handed and I even said to the guy (he has a beard) that I understand it’s hard when someone calls in sick, but also asked that he not take it out on the customer. I spent $600, don’t you think it would be reasonable for them to top off the windshield fluid? More

1 Star Rating...Customer service after the sale has been unsatisfactory and completely unprofessional in every way. We have contacted the sales representative and sales manager numerous time over the cours unsatisfactory and completely unprofessional in every way. We have contacted the sales representative and sales manager numerous time over the course of two month regarding copies of our sales paperwork and warranty. They have failed to respond to our requests and return our calls. This is not the customer service you would expect from a BMW dealership. Do not buy from this dealership if you want prompt and helpful customer service after the sale. More