BMW of Catonsville - Service Center

Ms. Hill kept me very informed while my car was being serviced. Excellent customer service & very knowledgeable of all the services offered. serviced. Excellent customer service & very knowledgeable of all the services offered. More

Very professional service from Keon Tobin as he explained everything to me in great detail everything to me in great detail More

The advisors Jamie Brenneman and Brittany Hill are awesome and kept me informed! Give them raises ASAP!! awesome and kept me informed! Give them raises ASAP!! More

Keon is an absolute pleasure to work with! His customer service skills are impeccable! During every visit, he delivers quality care, communication, knowledge and professionalism! He makes the His customer service skills are impeccable! During every visit, he delivers quality care, communication, knowledge and professionalism! He makes the entire process stress-free! I would highly recommend Keon for all BMW service needs! More

BMW of Catonsville is customer-focused. They pay attention to what you say and follow through. They pay attention to what you say and follow through. More

Don’t get rid of Keon, he’s upper shelf quality with flawless customer service. I only go to him whenever I schedule a service. flawless customer service. I only go to him whenever I schedule a service. More

Amazing service and amazing workmanship The best bmw dealer on the east coast. And my service writer Brittany is amazing. Along with my technician Matt.Thank you so much for the years of great service!! dealer on the east coast. And my service writer Brittany is amazing. Along with my technician Matt.Thank you so much for the years of great service!! More

Keon Tobin, service advisor is AMAZING. He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximat He went above and beyond to make sure I was well taken care of. This is not the my first experience with Keon. Last year on Christmas Eve approximately 4:00 p.m. I had a flat tire and drove the car to BMW Catonsville. He took the time to make sure I was ok and then went to work to make sure they had the correct tire for my vehicle. After inspecting all the tires on my vehicle, it turns out that I had a foreign object in another tire so I was able to get both tires replaced. That's what I call great customer service which is so rare these days. Keon is a GREAT ASSET to BMW Catonsville. I WIll NEVER HAVE MY CARE SERVICED ANY PLACEC ELSE BUT BMW CATONSVILLE. Keep up the GREAT customer service Keon. Thanks again. Sincerely, Janet Lomax-Harrell More

My situation had been so very disappointing. My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stoppi My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stopping running 2 days later and on July 20 I was told the engine needed to be replaced. After paying $225 for a diagnostic , 5 days later it another major issue. Not 5 month just 5 days later. I was told if it stopped running or failed emission then bring it back to be fixed. I have emailed and talked to several people and not one of them will answer the question " How does my car have a major engine issue 5 days after having a diagnostic?" Supposedly there is metal in the oil pan. The turbo issue most likely put a strain on engine. More

Great service and staff. Highly recommended if you need service or sales in the Maryland area. Highly recommended if you need service or sales in the Maryland area. More