BMW of Catonsville - Service Center

Exceptional service Exceptional customer service in every department. Kourosh Nadali was an excellent advisor when it came time to purchase my new car. He paid attention Exceptional customer service in every department. Kourosh Nadali was an excellent advisor when it came time to purchase my new car. He paid attention to my needs and was extremely attentive. The Staff has been great every step of the way and the service did not end when the sale was complete. More

TOP NOTCH SERVICE DEPARTMENT I recently purchased a used BMW 2014 428xi in another state and heard great reviews on this dealerships service department from a friend. This place I recently purchased a used BMW 2014 428xi in another state and heard great reviews on this dealerships service department from a friend. This place not only lived up to the hype it also shows in the customers that get the cars serviced here. First off, my service advisor Keon Tobin noticed that I was standing in line and made sure I was being help. I told him that I needed a Maryland Inspection and my horn periodically works. He immediately got to work on it and put me in a loaner which came to a surprise to me because I also have an Infiniti QX60 and their service department are usually anal about giving loaners out. Not only did Catonsville BMW give me a choice as to what loaner I wanted which I didn't mind at all, they put me in a new 2017 X3 with only 14miles and told me that they value and prioritize their customers. I believe that all dealership GM's should take notice because customer service from lot attendants all the way from the service department, show room and managers makes a difference and people know when its fake! Back to my inspection the mechanics found brake issues with the vehicle which I had no idea existed and when Keon told me this I instantly got my "How much is this going to cost me face" However, Keon went the extra mile and told me not to worry he was able to get the repairs done under the factory warranty and ensured me that we will get the car passed with flying colors for the inspection which it did. I cannot express how much quality customer service plays a major role especially in todays world. You are greeted with employees here that smile at you and ask if you need anything. Also customers here love this place. They don't have the usual disturb looked like how much longer do I have to be here or my car isn't done right face. Its great! More

Very Disappointed I've taken my car to BMW of Catonsville a few times. They have been very responsive and this last visit was no exception. Unfortunately, the results w I've taken my car to BMW of Catonsville a few times. They have been very responsive and this last visit was no exception. Unfortunately, the results were not acceptable. The tech recommended $16,000 in repairs with ~$7500 of them critical. I took the car to a professional and well regarded independent shop. The independent shop did a detailed and thorough inspection. They called me and said several of the items on the report from BMW of Catonsville simply were not problems. This included wiper blades, "dirty air filter", transfer case, and on and on and on. The actual problem turned out to be the battery. The BMW battery in my X5 was not resisted to my car and it was the wrong type of BMW battery. The independent put in the correct battery, registered it, and test drove the car multiple times to see if any problems came up. The car works fine. I'm not quite sure what the problem is with the service department. I'm really disappointed. More

Check up I am a first time BMW owner. BMW of Catonsville took the time to show me all the features of my car and how to use them! They are very professional an I am a first time BMW owner. BMW of Catonsville took the time to show me all the features of my car and how to use them! They are very professional and friendly! The service area is very clean and welcoming! I took my car in for a check up and Ricky and Mel did a great job! Very happy being a BMW owner and now even happier knowing I have such a professional and friendly place to take it to for any service it needs! More

TAFT BMW X1 I LOVE THE SERVICE AT BMW CATONSVILLE. CINDY HAHN IS MY SERVICE REP FOR MY BMW X1 . I JUST WANTED TO LET U GUYS KNOW THAT THE SERVICE THERE IS ALWAYS I LOVE THE SERVICE AT BMW CATONSVILLE. CINDY HAHN IS MY SERVICE REP FOR MY BMW X1 . I JUST WANTED TO LET U GUYS KNOW THAT THE SERVICE THERE IS ALWAYS OUTSTANDING. THANK U CINDY HAHN, U ROCK !!!!!********** More

Superior Service Called my salesman Lonnie Overby about a minor issue with my car and he told me to bring it right in. I was greeted by courteous and friendly staff w Called my salesman Lonnie Overby about a minor issue with my car and he told me to bring it right in. I was greeted by courteous and friendly staff who got my out of my car and right into a nice, new loaner. When I got my car back it was shining like new! I was thrilled and the repair was done to perfection. Would definitely recommend to other BMW owners. BMW of Catonsville is great. More

Great Experience I went to BMW of Catonsville to get my BMW serviced. The staff was friendly and my car was ready as promised. While walking around the parking lot, I I went to BMW of Catonsville to get my BMW serviced. The staff was friendly and my car was ready as promised. While walking around the parking lot, I decided to trade my 7 series and upgrade to a new model 7 series. Lonnie Overby from sales was the BEST. He was very courteous and professional and I left the dealership with a smile on my face. Thank you BMW of Catonsville team. More

Cindy Hahn is an excellent service advisor Between my Mom, Dad and wife, we had four BMWs in the family. We've been going to BMW of Catonsville for over a decade. Cindy Hahn has been our servic Between my Mom, Dad and wife, we had four BMWs in the family. We've been going to BMW of Catonsville for over a decade. Cindy Hahn has been our service advisor in all that time. She has done an excellent job of ensuring we got the work we needed done at a fair price. She has a very good way with people, and she goes the extra mile to communicate what we need to know, when we need to know it. Granted, when you take your vehicle to a dealer, you're going to pay more than if some independent mechanic does the work. But with BMW of Catonsville, when you get the work done, you know it's getting done right the first time. Which I cannot say has been my experience when I've used third party independents for anything more significant than an oil change or other basic maintenance work. More

Stuck on side of Highway/ Colleen Keating /Richard Roberts I called BMW of Cantonsville. Cindy Hahn answered, a Service advisor. She helped me get a tow company. ..helped me get in...stayed late....made sure I I called BMW of Cantonsville. Cindy Hahn answered, a Service advisor. She helped me get a tow company. ..helped me get in...stayed late....made sure I was ok and my car issue was resolved in an inexpensive manor. I will recommend this dealership to friends and when I buy in the future..I will be back. Great team of people and the mechanic who knows I had emergency to get back...was wonderful. ..and I am grateful Fred stayed. Thank you Cindy and Fred.!!! More