BMW of Catonsville - Service Center

Amazing Service! Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only c Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only come here because she’s here . Definitely an asset to the company. More

service writer Your service writer was very good and helpful. He showed me things about my car I didn’t know and did the work for me. Need more people like Keon Your service writer was very good and helpful. He showed me things about my car I didn’t know and did the work for me. Need more people like Keon Dale More

Excellent Good and friendly service very fast I had an oil change done and wipers I will be back soon and quality of work is awesome Good and friendly service very fast I had an oil change done and wipers I will be back soon and quality of work is awesome More

I was treated with complete respect and care! Keon Tobin was exceptionally qualified and pleasant to work with in relation to several situations and questions I had regarding my vehicle. Anything Keon Tobin was exceptionally qualified and pleasant to work with in relation to several situations and questions I had regarding my vehicle. Anything that he was not knowledgeable, he sought an answer from another. Further, I appreciated the offer to obtain a loaner vehicle.. great X5. Too, my vehicle was ready when it was promised! Jon Saunders was excellent BMW Genius! More

Great Service! My service advisor was Keon and he was Great!! He was super efficient and updated me on my car every few hours. I highly recommend this dealership and My service advisor was Keon and he was Great!! He was super efficient and updated me on my car every few hours. I highly recommend this dealership and service to people!! More

Very Friendly and Professional My service experience here was amazing. My service advisor (Dakota) was very professional and on top of everything and made sure I was informed very s My service experience here was amazing. My service advisor (Dakota) was very professional and on top of everything and made sure I was informed very step of the way. Keep up the great work! More

Always cares I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have always felt comfortable with any service done on my vehicle. I recently purchased a vehicle from BMW of Catonsville and was treated with the utmost respect. I would recommend this dealership to anyone needing their BMW serviced or are looking to purchase a BMW. More

Always pleased with service BMW of Catonsville’s Service is pretty top notch. Dakotah Simpson is my service advisor. I’m very cautious with my X5, so it took awhile to gain my tr BMW of Catonsville’s Service is pretty top notch. Dakotah Simpson is my service advisor. I’m very cautious with my X5, so it took awhile to gain my trust. I honestly feel this dealership has earned it. Dakotah is always honest, realistic with service expectations, and tries to work with your budget. No pushy service/sales tactics. I love how I can communicate with Dakotah in an instant- via text about all of my service needs. He’s always attentive, detailed, accommodating, and pleasant! He doesn’t talk over you and he listens to all your concerns. He makes sure a courtesy loaner is available for you, if necessary. Overall, it may cost a bit more than the indys, but the convenience, honest service, and smiling faces at BMW of Catonsville make it worthwhile. More

Fowler-scheduled maintenance Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your p Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your patience and understanding with your customers does not go without notice or recognition. Thank you for you time and liaisoning my service appointment. Kind regards, S. Fowler More

Exceptional Service I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pul I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pulling feeling I felt when accelerating. My car was being serviced for an entire month and repairs were placed that I did not approve and or have issues with. When I went to pick my car up I wasn't pleased with how I was treated pertaining to my loaner and the amount I had to pay. When I left and went home to only start my car back up, I heard a loud noise. I instantly took it back to the dealership for my service advisor, Sales manager and Parts manager to listen to the noise to say it was completely fine. They said oh it's probably because you are going from the 2016 X6 loaner truck back to my 2012 X6 truck that was older. They said it was completely fine and a much stronger starter. I said that it didn't sound normal and went and got several second opinions. Everyone that listened, even from BMW NorthWest Collinison manager, said it don't sound right either and to take it somewhere else to get another diagnostic. So because they felt nothing was wrong with my truck or would check too see if anything was wrong, it pushed me to go somewhere else. I went to Catonsville BMW and met service advisor Brittany Hill. I explained to her what was goin on and she heard the noise as well. Parts identified 2 cracks in my brand new starter that had been worked on for an entire month. Brittany took care of everything that needed to be redone. She went over and beyond and gave exceptional service. She was patient with me through my frustrations. I left the dealership today as a satisfied customer felling stress free. Brittany has gained a new customer from here on out. I highly recommend anyone that go to Catonsville to ask for Brittany when they arrive to service. Great Job is all I can say. More