BMW of Catonsville - Service Center

Great service Service Representative communicated through the process. He was professional and courteous! I would take my car back for service at this dealership! T Service Representative communicated through the process. He was professional and courteous! I would take my car back for service at this dealership! Thank you! Melissa More

Simply Amazing! Jamie Brennaman has been my service advisor for many years and has always provided exceptional service. I feel extremely comfortable with taking my ca Jamie Brennaman has been my service advisor for many years and has always provided exceptional service. I feel extremely comfortable with taking my car to Jamie. I know that my car is in good hands and she will do a thorough job articulating my concerns to the people working in my car. Additionally, Jaimie is extremely organized, kind, professional and she keeps me in the loop every step of the way. I feel fortunate to have such an intelligent and trustworthy person in Jamie to count on. Thank you!!! More

Very professional and helpful , extremely pleased with the way she does her job and communicates with customers. Will highly recommend to my family and friends. , extremely pleased with the way she does her job and communicates with customers. Will highly recommend to my family and friends. More

Service with a smile Come see Jamie brenneman and brittany hill for service! They are best! Kept me informed through the entire process. When you need service this is the Come see Jamie brenneman and brittany hill for service! They are best! Kept me informed through the entire process. When you need service this is the place to go! More

Great They always provide good service. Keon give good suggestions on keeping the car maintenance and up to date. BMW Catonsville is a good place to do busi They always provide good service. Keon give good suggestions on keeping the car maintenance and up to date. BMW Catonsville is a good place to do business with....great people. More

Great service! I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’v I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’ve come in, Keon has been very friendly and helpful in making sure I am in and out the door in as little time as possible. I try to make appointments in advance whenever I can, but he and the staff have been great in accommodating me when things happen last minute. More

Do it the right way. I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not get the lugs off. I borrowed a large torque wrench to remove the lugs and it took over 250 foot pounds of force to remove them. They are supposed to be tightened to about 90 foot pounds with a torque wrench. These were clearly tightened with the full force of an impact gun. The manager responded to my email and apologized. He also stated the the tech had been counselled on the proper procedure. That is all I can ask. More

The Best service ever! Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that sh Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that she gave me. Will be returning :) More

Service Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. More