BMW of Catonsville - Service Center

The best service The service is fast, great and I always know what’s going on with my vehicle. Never have a bad experience and will always choose BMW of Catonsville, I The service is fast, great and I always know what’s going on with my vehicle. Never have a bad experience and will always choose BMW of Catonsville, I trust them and know I can come anytime and be taken care of by the best. Shout out to Ray Arrizola! And Keon Tobin More

Joe Feng is simply the best at customer service! I like in Rockville, MD and BMW of Catonsville is quite a hike for me. Joe goes above and beyond to offer me exemplary service and it is the single bi I like in Rockville, MD and BMW of Catonsville is quite a hike for me. Joe goes above and beyond to offer me exemplary service and it is the single biggest reason that I'm a patron of this dealership! More

I highly recommended Keon Tobin, service advisor I had a dangerous service related issue with my car that another mechanic had missed. My service advisor Keon Tobin caught it, let me know immediately I had a dangerous service related issue with my car that another mechanic had missed. My service advisor Keon Tobin caught it, let me know immediately AND sent me pictures so that I could see the issue as well. Keon is responsive to our family’s service needs and we trust him with both of our BMW’s without question. The Service manager is very responsive and attentive as well, as are the gentlemen who manage the parts department as well. Thank you guys! More

Customer Service I had a wonderful experience with Brittany Hill. She is very professional and genuine!! I can tell she loves what she does. I went in not knowing what I had a wonderful experience with Brittany Hill. She is very professional and genuine!! I can tell she loves what she does. I went in not knowing what to expect but Brittany went above and beyond to help and I truly appreciate it! More

Impeccable service Went for a service (new battery) that should have had me out in time for an appointment. While waiting Keon notified me that my battery was not the pr Went for a service (new battery) that should have had me out in time for an appointment. While waiting Keon notified me that my battery was not the problem but the car needed a part that would take longer than anticipated. I told him I had to be somewhere at certain time. He told me no problem and within a short period of time informed me that there was a driver to take me to my scheduled class. The driver told me to call Keon if I needed a ride back home or to the dealership. Keon was professional and courteous at all times. A very pleasant rep. Two days later, I called a manager about a finance matter. Also a pleasant experience that ended well. We always use this dealership because when a lengthy repair is needed, they supply temporary transportation. My thanks to both of them. More

Nothing less than professional. Keon has been as good a representative can be, and makes it a pleasure upon every visit. Everything functions like clockwork at this service facility. Keon has been as good a representative can be, and makes it a pleasure upon every visit. Everything functions like clockwork at this service facility. More

Several major maintenance service repairs Came in for maintenance service repairs. The service advisor Keon Tobin among with other staff members (cashiers/ car loaners) are wonderful. Keon wal Came in for maintenance service repairs. The service advisor Keon Tobin among with other staff members (cashiers/ car loaners) are wonderful. Keon walked me though and explain what needed to be done and would work according to consumer’s financial situation and he could tell me certain things could wait until the next service to be done and therefore there is some breathing room for my wallet and I can prep for the next time. The manager Mel, staff and sales rep are wonderful, courteous and professional. They make sure the customers needs have been met and I can say that I’ve been treated very well and appreciate it. Been a long time customer and happy to tell other people to have service done at Cantonsville location. Keep up the great job and THANK YOU. More

Great Service! Very Polite Gentlemen! Having my vehicle serviced here for recalls today and he made sure prior to coming in that they would be all taken care of today. Very nice and direct Having my vehicle serviced here for recalls today and he made sure prior to coming in that they would be all taken care of today. Very nice and direct. More

Blower motor replacement and oil change Keon provided exemplary service, handled contacting my warranty company and even completed the service sooner than expected. It's a BMW so I know Keon provided exemplary service, handled contacting my warranty company and even completed the service sooner than expected. It's a BMW so I know I'll be seeing you soon. Thanks Keon! More

very good excellent people and excellent service. Halold and are nice to do the business. If I buy a next car I will go to them for help. excellent people and excellent service. Halold and are nice to do the business. If I buy a next car I will go to them for help. More