BMW of Catonsville - Service Center

Neil Taylor was very knowledgeable about his products and made my repair experience quick and easy. I will continue bring my BMW to his dealership for any repair needs made my repair experience quick and easy. I will continue bring my BMW to his dealership for any repair needs More

Great experience.. Took my 2018 BMW X3 and my 2014 3series in for service.The loaners cars were waiting and ready for me and my fiancé as soon as we arrived Brittany hil Took my 2018 BMW X3 and my 2014 3series in for service.The loaners cars were waiting and ready for me and my fiancé as soon as we arrived Brittany hill did an amazing job as my service advisor!!She didn’t a great job having everything ready and the service was completed for both cars in a very timely fashion with no hiccups.Highly recommend this dealership to anyone in the Baltimore county area or even further i would travel great distance for this level of professionalism. More

Excellent customer service The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends and family. More

Recent Service at BMW of Catonsville was Great! I have taken my vehicle to BMW of Catonsville a few times for service, and before writing a review I wanted to make certain that they were consistent. I have taken my vehicle to BMW of Catonsville a few times for service, and before writing a review I wanted to make certain that they were consistent. Well, I am impressed! I'm particularly pleased with my Service Adviser, Zac Cutright, professionalism, knowledge and friendliness. I'm convinced that the dealership is committed to making things right. I forgo getting my vehicle serviced at a nearby dealership, which is just 15 minutes away because the environment isn't what I expect for a high-end brand. I feel valued as a customer at BMW of Catonsville, whichis why I'm willing to drive 40 minutes to get my vehicle serviced. The folks at BMW of Catonsville take your business seriously and the environment is one of doing what's right by the customer. I would highly recommend this dealership to friends, family and colleagues. If getting your vehicle serviced, ask for Zac Cutright. More

Zac Cutright Is the reason I continue to come to this location for service. He is knowledgeable, honest, and his follow-through skills are impeccable Is the reason I continue to come to this location for service. He is knowledgeable, honest, and his follow-through skills are impeccable More

great and easy always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues More

World Class service and World Class Service Advisor. Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any other dealer or service department. Keon is the main reason for that. Anytime I have had an issue or question, he immediately responds, gets my issue resolved or answers my question. World Class service and World Class Service Advisor. More

Excellent Customer Service! I accepted delivery of my 2020 BMW X5 on August 22, 2019. My entire sales experience was effortless. I returned to this dealership because of my sati I accepted delivery of my 2020 BMW X5 on August 22, 2019. My entire sales experience was effortless. I returned to this dealership because of my satisfaction with my first BMW X5 purchase in 2012. My salesman Korey Mathews was excellent. Sam Choi was exceptional in assisting me with individualizing just the right financing package for me. I recently utilized the Service Dept. I had forgotten to order wheel locks. My service adviser, Jamie Brenneman, had me in and out with my wheel lock installation in no time. I would recommend BMW of Catonsville highly, to friends and family members. More

Best Service, Every Time! I’ve been going to BMW of Catonsville since I bought my 2001 X5. I’m still there with my 650i because of the continuous quality of service I get every I’ve been going to BMW of Catonsville since I bought my 2001 X5. I’m still there with my 650i because of the continuous quality of service I get every time I need to take my car in, particularly from my service adviser, Jamie Brenneman, and my mechanic (now Shop Foreman) Bill Adams. There isn’t a time I call in for a service the Jamie doesn’t give me my preferred appointment time, even same day. She throughly explains any repairs needed, always made sure a loaner was available and gets me back on the road asap. I totally appreciate her help, her positive attitude and it’s been a pleasure to talk to her over the years. Bill has looked after both my cars since the day I bought them. He guided me through any repairs, pointing out current problems and what we needed to watch in the future. The care he gave my old X5 was a big part of the reason I drove it for 18 years. It gave me great peace of mind to have that type of one on one relationship. I knew because of Bill’s vigilance I would always be driving a safe, sound vehicle. All aspects of the service department are top notch from everyone on the drop off driveway, the people in the Loaner Department, the mechanics that do the work to those who take time to wash the car! It’s their friendly attitude and professionalism that makes all my experiences memorable, efficient and easy. It’s being able to work with people like Jamie and Bill and everyone at the dealership who commit to giving excellent service that will make me a BMW of Catonsville customer for life! I can’t thank Jamie, Bill and everyone enough for always taking care of me like I’m part of the family! More