BMW of Catonsville - Service Center

Great Dealer, Excellent Service Center Service has always been timely and honest. BMW of Catonsville has excellent customer service and I trust the work they perform on my vehicles. They Service has always been timely and honest. BMW of Catonsville has excellent customer service and I trust the work they perform on my vehicles. They have always performed quality work. More

Thanks to Keon Tobin for his exceptional customer service. He goes above and beyond a BMW customer service representative!!! KEON ensures all maintenance needs complete service. He goes above and beyond a BMW customer service representative!!! KEON ensures all maintenance needs complete More

Fantastic car buying experience! We cannot say enough great things about BMW Catonsville. The customer service is exemplary and the ease of servicing our vehicle is phenomenal. Our se We cannot say enough great things about BMW Catonsville. The customer service is exemplary and the ease of servicing our vehicle is phenomenal. Our service representative, Keon, has always gone above and beyond with a friendly smile and quick response to our queries. There is a sense of ease in knowing that whatever happens with our vehicles (flat tire, oil change, accident), the time to remedy the situation is incredible. Thank you!! More

Number 1 dealership were the service given is with quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and profession quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and professionalism. Thank you. More

Keon Tobin is one of the best service rep I’ve had the honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. More

Keon Tobin went above and beyond his job description to assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! More

My husband and I received excellent customer service from Keon Tobin. He is extremely patient in explaining the services we received and answering our questions. He always has a pleasant disposition. Than Keon Tobin. He is extremely patient in explaining the services we received and answering our questions. He always has a pleasant disposition. Thanks, Derrick and Monique Harris More

I would like to thank Linda Serpe for the Excellent Customer Service she has been providing me for over 10 years. Thank you Linda again Customer Service she has been providing me for over 10 years. Thank you Linda again More

Keon is the best! Just brought my X5 in for service today for a last minute appointment with a tire problem. Keon Tobin quickly assessed the problem and also noted tha Just brought my X5 in for service today for a last minute appointment with a tire problem. Keon Tobin quickly assessed the problem and also noted that routine maintenance was also due at this time. He was able to have all the work completed for me - while I waited!!! Whenever I have any service questions, he is always available by phone to answer my questions. BMW of Catonsville is very lucky to have Keon as a Service Advisor - he is by far the most professional and friendly advisor I've ever worked with! I will always bring my car to BMW of Catonsville and ask for Keon. Five Stars and 10+++++++!! More

Service is awesome! As much as I love this used X5, it did develope an issue. However, a call with Harold and Jamie at Catonsville got the part on order and it'll be installed tomorrow morning. Harold a did develope an issue. However, a call with Harold and Jamie at Catonsville got the part on order and it'll be installed tomorrow morning. Harold and Jamie are awesome!! More