BMW of Catonsville - Service Center

Number 1 dealership were the service given is with quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and profession quality care. Mr. Keon Tobin has always extended the best in his job at the Service Dept. I do appreciate his helpfulness , attitude, and professionalism. Thank you. More

Keon Tobin is one of the best service rep I’ve had the honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. honor of working with. His professionalism and knowledge of my vehicle has been the best I have ever seen. More

Keon Tobin went above and beyond his job description to assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! assist me with my BMW service. I can’t begin to thank him enough! Fantastic job!! More

My husband and I received excellent customer service from Keon Tobin. He is extremely patient in explaining the services we received and answering our questions. He always has a pleasant disposition. Than Keon Tobin. He is extremely patient in explaining the services we received and answering our questions. He always has a pleasant disposition. Thanks, Derrick and Monique Harris More

I would like to thank Linda Serpe for the Excellent Customer Service she has been providing me for over 10 years. Thank you Linda again Customer Service she has been providing me for over 10 years. Thank you Linda again More

Keon is the best! Just brought my X5 in for service today for a last minute appointment with a tire problem. Keon Tobin quickly assessed the problem and also noted tha Just brought my X5 in for service today for a last minute appointment with a tire problem. Keon Tobin quickly assessed the problem and also noted that routine maintenance was also due at this time. He was able to have all the work completed for me - while I waited!!! Whenever I have any service questions, he is always available by phone to answer my questions. BMW of Catonsville is very lucky to have Keon as a Service Advisor - he is by far the most professional and friendly advisor I've ever worked with! I will always bring my car to BMW of Catonsville and ask for Keon. Five Stars and 10+++++++!! More

Service is awesome! As much as I love this used X5, it did develope an issue. However, a call with Harold and Jamie at Catonsville got the part on order and it'll be installed tomorrow morning. Harold a did develope an issue. However, a call with Harold and Jamie at Catonsville got the part on order and it'll be installed tomorrow morning. Harold and Jamie are awesome!! More

Brittany from this location helped me! She is really nice and professional! She had great recommendations and explained the importance of regular maintenance! She’s friendly and helpful! and professional! She had great recommendations and explained the importance of regular maintenance! She’s friendly and helpful! More

Brittany was an awesome service advisor she let me know about my car and kept me very updated on everything and had me in and out :) love her she is the best!!! about my car and kept me very updated on everything and had me in and out :) love her she is the best!!! More

Keon Tobin goes beyond expectation Keon is great. I worked with him since my purchase of the car here and he is always of great help. He is professional, polite and effective. He simpl Keon is great. I worked with him since my purchase of the car here and he is always of great help. He is professional, polite and effective. He simply put the clients first and makes the best advice for the interest of client. This is the part I liked the most. The communication experience feels smooth and I feel comfortable to trust his advice. He helped me quite a few times but this time is different. He went beyond my expectations and helped me in a way that makes me really help. Thumbs up to Keon! Keep up the good work. Will see you later. More