BMW of Catonsville - Service Center

Excellent customer service and vehicle care. Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of a new Model. Keon Tobin and the staff at BMW of Catonsville provided the outstanding service and product knowledge to reassure me of a good decision to acquire the car. Keon's knowledge and personal touch in resolving the issue is to be commended!!! Kudos to Keon Tobin/management and staff for an excellent initial contact with BMW service. Very Respectfully, Eric Johnson More

I've contacted Ricky several times as I was out of the country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! More

Customer service was impeccable and Brittany was very pleasant! I really appreciate the assistance and the information about the tires! Never had a service advisor so knowledgeable!!!! pleasant! I really appreciate the assistance and the information about the tires! Never had a service advisor so knowledgeable!!!! More

It’s always a pleasure going to get my car serviced. My service advisor Keyon always takes great care of me. Very nice and Professional. Always give 100% service advisor Keyon always takes great care of me. Very nice and Professional. Always give 100% More

BMW Catonsville Service Department is the best in MD. Exceptional Service. My Service Manager, Keon Tobin is the best in the business, professional, courteous, and honest. The entire Service Department Exceptional Service. My Service Manager, Keon Tobin is the best in the business, professional, courteous, and honest. The entire Service Department and staff are World Class. I will only take my car to them.for any service needed. More

Wonderful experience at BMW Catonsville... I was upset Wonderful experience at BMW Catonsville... I was upset to have bring my car in for service but Brittany was calm, patient and such a pleasure to wor Wonderful experience at BMW Catonsville... I was upset to have bring my car in for service but Brittany was calm, patient and such a pleasure to work with. She was able to get me in and out same day!! More

BMW of Catonsville delivers world class sales and customer service every time. I can count on BMW of Catonsville to service my car in an exceptional fashion and provide a loaner vehicle that exceeds customer service every time. I can count on BMW of Catonsville to service my car in an exceptional fashion and provide a loaner vehicle that exceeds expectations. I’ve purchased four BMWs due in large part to the phenomenal service provided by their team, particularly from my Service Advisor, Jamie Brenneman who is the best in the business. If you’re looking for luxury and outstanding service, BMW of Catonsville is the way to go. More

Amazing service! Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed wa Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed was done in a professional honest and trust worthy way. I cannot recommend this team enough! They will go out of their way to make sure you know you are a valued customer. The mechanics and service team are THE BEST. Thank you to Ricky in services, you have restored my faith in honest customer service and care. C. More

I can always expect great service and a super friendly atmosphere..My Service Advisor, Keon is amazing. Loyal and happy customer since 2006. Very satisfied 😊 atmosphere..My Service Advisor, Keon is amazing. Loyal and happy customer since 2006. Very satisfied 😊 More

Excellent very good will definitely come back and was very satisfied with the work and service and explaining what needed to be done thank you very satisfied with the work and service and explaining what needed to be done thank you More