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BMW of Catonsville - Service Center
Baltimore, MD
415 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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415 Reviews of BMW of Catonsville - Service Center
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May 28, 2020
Great service. Liked the video review of my car and Brittany was great. Also used a loaner and the process was quick and simple. Thank you Brittany was great. Also used a loaner and the process was quick and simple. Thank you More
by Mvandervat
Employees Worked With
Helpful May 28, 2020
It is always a pleasure to have my vehicle serviced at BMW of Catonsville. My service advisor, Brittany Hill, always provides exceptional service, including keeping me well informed. She should be commend BMW of Catonsville. My service advisor, Brittany Hill, always provides exceptional service, including keeping me well informed. She should be commended for the excellent customer service she provides. During the whole visit, she always smiles which puts you at ease. I look forward to future service visits. Rhonda Tucker More
by Rhonda Tucker
Employees Worked With
May 28, 2020
The dealership overall is excellent. I primarily interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. More
by TM
May 21, 2020
I recently reached out to Mike about a few concerns I had with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. More
by ewomble4
May 13, 2020
Excellent customer service and vehicle care. Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of a new Model. Keon Tobin and the staff at BMW of Catonsville provided the outstanding service and product knowledge to reassure me of a good decision to acquire the car. Keon's knowledge and personal touch in resolving the issue is to be commended!!! Kudos to Keon Tobin/management and staff for an excellent initial contact with BMW service. Very Respectfully, Eric Johnson More
by Chief Johnson
April 27, 2020
I've contacted Ricky several times as I was out of the country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! More
by gigibee93
Employees Worked With
April 14, 2020
It’s always a pleasure going to get my car serviced. My service advisor Keyon always takes great care of me. Very nice and Professional. Always give 100% service advisor Keyon always takes great care of me. Very nice and Professional. Always give 100% More
by Lisa Hall
Employees Worked With
April 14, 2020
BMW Catonsville Service Department is the best in MD. Exceptional Service. My Service Manager, Keon Tobin is the best in the business, professional, courteous, and honest. The entire Service Department Exceptional Service. My Service Manager, Keon Tobin is the best in the business, professional, courteous, and honest. The entire Service Department and staff are World Class. I will only take my car to them.for any service needed. More
by DC
April 14, 2020
Customer service was impeccable and Brittany was very pleasant! I really appreciate the assistance and the information about the tires! Never had a service advisor so knowledgeable!!!! pleasant! I really appreciate the assistance and the information about the tires! Never had a service advisor so knowledgeable!!!! More
by Lala09
Employees Worked With
March 30, 2020
BMW of Catonsville delivers world class sales and customer service every time. I can count on BMW of Catonsville to service my car in an exceptional fashion and provide a loaner vehicle that exceeds customer service every time. I can count on BMW of Catonsville to service my car in an exceptional fashion and provide a loaner vehicle that exceeds expectations. I’ve purchased four BMWs due in large part to the phenomenal service provided by their team, particularly from my Service Advisor, Jamie Brenneman who is the best in the business. If you’re looking for luxury and outstanding service, BMW of Catonsville is the way to go. More
by Greg Hutchins
