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BMW of Catonsville - Service Center
Baltimore, MD
421 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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421 Reviews of BMW of Catonsville - Service Center
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June 24, 2020
My experience has always been amazing. My service advisor, Brittany Hill, is so professional. She’s knowledgeable and keeps me up to date on what’s going on with my car. advisor, Brittany Hill, is so professional. She’s knowledgeable and keeps me up to date on what’s going on with my car. More
by tporter0611
Employees Worked With
June 24, 2020
The best customer service I have ever gotten at any Dealership. I love working with this dealership. Brittany displays great time management and adequate services... Awesome All around Dealership. I love working with this dealership. Brittany displays great time management and adequate services... Awesome All around More
by Mking0701
Employees Worked With
June 22, 2020
Getting repair from BMW of Catonsville was a pleasing experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shap experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shape after all that repair. More
by chingu77
Employees Worked With
June 12, 2020
Serviced 1year oil change. I was pleasantly impressed with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of the car inside and outside, under the hood, with the verbal explanations provided by the technician. As always, Jamie Brenneman has been outstanding. Many thanks to the BMW CATONSVILLE team. Dan Petrescu More
by Petrescu
June 03, 2020
Best services ever!!! Keon was the best!!! He explained everything to me. All of the staff was professional and friendly! My car was fixed right! everything to me. All of the staff was professional and friendly! My car was fixed right! More
by Shavella39
Employees Worked With
May 28, 2020
Great VIP service. Very friendly and helpful. Smooth transition into a loaner car. Kept me up to date and informed. Thank you for all of your help. transition into a loaner car. Kept me up to date and informed. Thank you for all of your help. More
by jdiblasi214
May 28, 2020
Great service. Liked the video review of my car and Brittany was great. Also used a loaner and the process was quick and simple. Thank you Brittany was great. Also used a loaner and the process was quick and simple. Thank you More
by Mvandervat
Employees Worked With
May 28, 2020
It is always a pleasure to have my vehicle serviced at BMW of Catonsville. My service advisor, Brittany Hill, always provides exceptional service, including keeping me well informed. She should be commend BMW of Catonsville. My service advisor, Brittany Hill, always provides exceptional service, including keeping me well informed. She should be commended for the excellent customer service she provides. During the whole visit, she always smiles which puts you at ease. I look forward to future service visits. Rhonda Tucker More
by Rhonda Tucker
Employees Worked With
May 28, 2020
The dealership overall is excellent. I primarily interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. More
by TM
May 21, 2020
I recently reached out to Mike about a few concerns I had with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. More
by ewomble4
