BMW of Catonsville - Service Center

Keon is always very attentive and keeps me updated frequently. He goes above and beyond to make sure we always have a great experience. Thanks! frequently. He goes above and beyond to make sure we always have a great experience. Thanks! More

Brittany was awesome as always wait time was a breeze I Brittany was awesome as always wait time was a breeze I was literally in and out in no time.. thee best Service advisor ever always a Pleasure. Brittany was awesome as always wait time was a breeze I was literally in and out in no time.. thee best Service advisor ever always a Pleasure. More

I had and excellent service experience with Brittany Hill, Brittany is always helpful and does all that she can to make her customers happy. She’s always friendly, patient and professional. I’ll definit Hill, Brittany is always helpful and does all that she can to make her customers happy. She’s always friendly, patient and professional. I’ll definitely recommend her to friends and family. More

Went in on a BMW recall My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very tho My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very thorough in the inspection. He made recommendations for maintenance based on what he saw. I also received written information on everything the mechanic said. Keon sent me both email and text messages. I felt very safe as all employees were following Covid-19 recommendations. My car was returned to me clean and spotless inside Super customer service. More

My experience has always been amazing. My service advisor, Brittany Hill, is so professional. She’s knowledgeable and keeps me up to date on what’s going on with my car. advisor, Brittany Hill, is so professional. She’s knowledgeable and keeps me up to date on what’s going on with my car. More

The best customer service I have ever gotten at any Dealership. I love working with this dealership. Brittany displays great time management and adequate services... Awesome All around Dealership. I love working with this dealership. Brittany displays great time management and adequate services... Awesome All around More

Getting repair from BMW of Catonsville was a pleasing experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shap experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shape after all that repair. More

Serviced 1year oil change. I was pleasantly impressed with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of the car inside and outside, under the hood, with the verbal explanations provided by the technician. As always, Jamie Brenneman has been outstanding. Many thanks to the BMW CATONSVILLE team. Dan Petrescu More

Great VIP service. Very friendly and helpful. Smooth transition into a loaner car. Kept me up to date and informed. Thank you for all of your help. transition into a loaner car. Kept me up to date and informed. Thank you for all of your help. More