BMW of Catonsville - Service Center

I received excellent customer service from Keon Tobin during my visit on August 8th. Keon is always very professional and is very thorough in explaining what service(s) are being completed/needed. Keon i during my visit on August 8th. Keon is always very professional and is very thorough in explaining what service(s) are being completed/needed. Keon is very pleasant and always greets my husband and I with a smile. Thanks Keon for always making sure we are totally satisfied!!! Monique H More

Stopped in from out of town and was so grateful for the help I received from Mr Keon Tobin, he was knowledgeable and could not have been more helpful!!!! Very happy customer!!!! help I received from Mr Keon Tobin, he was knowledgeable and could not have been more helpful!!!! Very happy customer!!!! More

Hats off to Bill Adams for the expertise and patience to get the 3rd brake light working on my 99 M Roadster. Two thumbs way up!! get the 3rd brake light working on my 99 M Roadster. Two thumbs way up!! More

Hands down, this dealership is tops! From sales to finance and service it is exceptional! I am a long time customer of BMW and have dealt with a few other dealerships which I believed were good, but C finance and service it is exceptional! I am a long time customer of BMW and have dealt with a few other dealerships which I believed were good, but Catonsville is absolutely the best in customer service, bar none! Most especially, I recently had scheduled service. Brittany is the epitome of professionalism, efficiency and superior customer service. She went over and above any expectations that I had. It was lovely and refreshing working with such a pleasant customer driven individual. Thank You for hiring her!! More

I enjoy taking my car here and my service representative Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle More

Keon is always very attentive and keeps me updated frequently. He goes above and beyond to make sure we always have a great experience. Thanks! frequently. He goes above and beyond to make sure we always have a great experience. Thanks! More

Brittany was awesome as always wait time was a breeze I Brittany was awesome as always wait time was a breeze I was literally in and out in no time.. thee best Service advisor ever always a Pleasure. Brittany was awesome as always wait time was a breeze I was literally in and out in no time.. thee best Service advisor ever always a Pleasure. More

I had and excellent service experience with Brittany Hill, Brittany is always helpful and does all that she can to make her customers happy. She’s always friendly, patient and professional. I’ll definit Hill, Brittany is always helpful and does all that she can to make her customers happy. She’s always friendly, patient and professional. I’ll definitely recommend her to friends and family. More

Went in on a BMW recall My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very tho My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very thorough in the inspection. He made recommendations for maintenance based on what he saw. I also received written information on everything the mechanic said. Keon sent me both email and text messages. I felt very safe as all employees were following Covid-19 recommendations. My car was returned to me clean and spotless inside Super customer service. More