BMW of Catonsville - Service Center

I felt that the customer service was great. Keon Tobin did an excellent job with explaining my warranty and coverages that I had. I was also satisfied with the work that was done on my car. did an excellent job with explaining my warranty and coverages that I had. I was also satisfied with the work that was done on my car. More

Brittany has impeccable customer service! She really reinstalled my faith in BMW! I didn’t feel swindled when I left, everything was fixed completely. I really thank her for her help. reinstalled my faith in BMW! I didn’t feel swindled when I left, everything was fixed completely. I really thank her for her help. More

Brittany hill always gives the best service she never disappoints me when it comes to my car love her keeps me updated on everything will be back. disappoints me when it comes to my car love her keeps me updated on everything will be back. More

Great experience. Brittany was exceptional. She assured I was promptly taken care of. She was helpful and very friendly. Couldn’t ask for a better service advisor was promptly taken care of. She was helpful and very friendly. Couldn’t ask for a better service advisor More

I received excellent customer service from Keon Tobin during my visit on August 8th. Keon is always very professional and is very thorough in explaining what service(s) are being completed/needed. Keon i during my visit on August 8th. Keon is always very professional and is very thorough in explaining what service(s) are being completed/needed. Keon is very pleasant and always greets my husband and I with a smile. Thanks Keon for always making sure we are totally satisfied!!! Monique H More

Stopped in from out of town and was so grateful for the help I received from Mr Keon Tobin, he was knowledgeable and could not have been more helpful!!!! Very happy customer!!!! help I received from Mr Keon Tobin, he was knowledgeable and could not have been more helpful!!!! Very happy customer!!!! More

Hats off to Bill Adams for the expertise and patience to get the 3rd brake light working on my 99 M Roadster. Two thumbs way up!! get the 3rd brake light working on my 99 M Roadster. Two thumbs way up!! More

Hands down, this dealership is tops! From sales to finance and service it is exceptional! I am a long time customer of BMW and have dealt with a few other dealerships which I believed were good, but C finance and service it is exceptional! I am a long time customer of BMW and have dealt with a few other dealerships which I believed were good, but Catonsville is absolutely the best in customer service, bar none! Most especially, I recently had scheduled service. Brittany is the epitome of professionalism, efficiency and superior customer service. She went over and above any expectations that I had. It was lovely and refreshing working with such a pleasant customer driven individual. Thank You for hiring her!! More

I enjoy taking my car here and my service representative Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle More