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BMW of Catonsville - Service Center

Baltimore, MD

4.6
421 Reviews

421 Reviews of BMW of Catonsville - Service Center

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October 03, 2020

Excellent Service Provider. She is always considerate of my time and maintains our appointment window. My car is always serviced correctly the 1st time. Thank you Brittney for the professionalism. More

by harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney, Hill
Oct 07, 2020 -

BMW of Catonsville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 30, 2020

My service advisor, Brittany Hill is amazing. Every time I come, the service is top notch. The level of professionalism, communication on what needs to be done and how quickly I’m in and out goes beyond my More

by tporter0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

BMW of Catonsville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

September 30, 2020

Professional courteous polite. Keon was a gem did all he could to assist and when he needed additional help he was assisted by Mike. I did not have pleasure of speaking with him, but I appreciate his help i More

by Kecha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

BMW of Catonsville responded

Thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2020

I had the pleasure as always working with Brittany, she has a smile on her face from the time we come in until the time we leave . She always makes sure I have everything that I need never any hesitation. More

by DaniN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

BMW of Catonsville responded

Danin, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 20, 2020

Keon is always a great representative of the BMW Service Department. Always dressed sharp and acts professionally. I'm glad when he's there at the time of service. More

by Kmontalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

BMW of Catonsville responded

Keon is always a great representative of the BMW Service...

Oct 13, 2020 -

Kmontalvo responded

Would recommend Keon A+++ service

September 10, 2020

Once again, I have received outstanding service and customer care from Keon Tobin.... His attention to detail and easy going demeanor have made the BMW 850 Gran Coupe driving experience an enjoyment More

by Chief Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

BMW of Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 08, 2020

I felt that the customer service was great. Keon Tobin did an excellent job with explaining my warranty and coverages that I had. I was also satisfied with the work that was done on my car. More

by antoniojohnson43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

BMW of Catonsville responded

We are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 31, 2020

Great experience. Brittany was exceptional. She assured I was promptly taken care of. She was helpful and very friendly. Couldn’t ask for a better service advisor More

by Mking0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

BMW of Catonsville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing BMW of Catonsville as your first choice for service!

August 31, 2020

Brittany has impeccable customer service! She really reinstalled my faith in BMW! I didn’t feel swindled when I left, everything was fixed completely. I really thank her for her help. More

by lovety99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

BMW of Catonsville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2020

Brittany hill always gives the best service she never disappoints me when it comes to my car love her keeps me updated on everything will be back. More

by Mech8789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

BMW of Catonsville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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