BMW of Catonsville - Service Center

Keon was awesome! I walked in pretty stressed because I had some maintenance issues with the car, but Keon walked me through the process and made sure all the necessary costs were explained well and justif had some maintenance issues with the car, but Keon walked me through the process and made sure all the necessary costs were explained well and justified. Really took good care of me and he put in the effort to make sure I was taken care of, a great experience! More

Recently leased a 2021 BMW X5 with these guys. Moved away for work, had an issue in my new building where cement or calcium or something leaves from the garage dripping all over my car. The new local dealers for work, had an issue in my new building where cement or calcium or something leaves from the garage dripping all over my car. The new local dealership was frustrating and never helped me resolve the issue. Reached out to David Lee and he went above and beyond to square it away for me. I will absolutely go back to Catonsville because of how David handled this. Highly recommend. More

This dealership takes care of all their customers, from the initial purchase to service, best BMW dealership. Jamie took care of me in my immediate need when my car overheated. No questions asked, get your the initial purchase to service, best BMW dealership. Jamie took care of me in my immediate need when my car overheated. No questions asked, get your car here and a loaner will be waiting. I had a video rundown texted to me by 8:30am the next morning detailing the entire car’s condition and clearly explaining the issue and what needed to be done, as well as any recommended additions. Jamie was on the phone shortly thereafter explains the cost. This was such a stress reliever knowing that my car was taken care of repaired in short order, having my car back by the end of the day! More

Keon Tobin is the best customer service representative. He is always courteous and greets you with a smile. He will inform you throughout the service He is always courteous and greets you with a smile. He will inform you throughout the service More

Jamie B. the Service advisor was excellent. She is very knowledgeable and kept me updated every step of the way. She took care of all the paperwork and communication with the warranty company. I honestly a knowledgeable and kept me updated every step of the way. She took care of all the paperwork and communication with the warranty company. I honestly am very happy and glad she is my service adviser. With the busy schedule that I have I didn’t have to worry too much about how my car after I dropped it off to Jamie. More

I stay with Catonsville location solely to be serviced through Keon. On numerous occasions, I have called Keon and addresses my concerns and questions. Recently I had to install a monitor for my insurance through Keon. On numerous occasions, I have called Keon and addresses my concerns and questions. Recently I had to install a monitor for my insurance and he walked me through it. Love his attitude. More

Keon always goes over and beyond.Customer waiting area Keon always goes over and beyond. Customer waiting area clean and spacious. Only wish you had a no talking in cell phone rule. Very annoying Keon always goes over and beyond. Customer waiting area clean and spacious. Only wish you had a no talking in cell phone rule. Very annoying More

Brilliant service, perfect dealership and staff. Cant Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my car, and makes sure i get home safe and back to pick up the vehicle. Thank you Ricky! More

As usual Brittany is on the job! Very professional and knowledgeable I appreciate the communication about the status of my service being done. Thanks again! AP3 knowledgeable I appreciate the communication about the status of my service being done. Thanks again! AP3 More

Jamie was awesome like always. She always texting me back quick if I have have any problems. I would always buy a car here with Jamie doing my service. quick if I have have any problems. I would always buy a car here with Jamie doing my service. More