BMW of Catonsville

Readers, Purchased a 2008 335xi June 11, 2012 from Readers, Purchased a 2008 335xi June 11, 2012 from RUSSEL BMW Baltimore, MD after reaching an agreement on the deal earlier in the month. Once I Readers, Purchased a 2008 335xi June 11, 2012 from RUSSEL BMW Baltimore, MD after reaching an agreement on the deal earlier in the month. Once I viewed the vehicle, noticed some unmentioned stone chips on the hood that had been touched up with paint. I was a little disappointed but looked over the rest of the car and only noticed, at that time, a lighter that was missing. Mentioned the lighter issue to Mitchell Heyman, Sales Manager for RUSSEL BMW, although I do not smoke, that was part of the car and felt it needed to be there. Mentioned this to Mitchell, the sales manager. He told me, "that was an option and they were not standard?" Sounded untrue since I have owned BMW's throughout the decade and this was never an issue? But the last BMW I had purchased was from A & L BMW in Monroeville, PA. This was a brand new 2006 325xi. So, maybe things had changed? Well I bought the car and a high school buddy who's a Meteorologist in D.C. was providing me a place to stay while I was in process of purchasing this as well as driving me to RUSSEL BMW in . He too, having bought my '06 325xi from me, wanted to buy a newer BMW. He was uncomfortable with Mitchell's attitude. By the way, the next day he traded in and bought at BMW of Silverspring an'09 335xi. When I mentioned the lighter issue to the salesman selling to my friend at Silverspring BMW. He informed me that was untrue. So the next day I went back to Russell BMW to speak with Mitchell. Remember Mitch???? All of a sudden he was all giggly telling me he was only "Joking", not too funny. See where I am from, that kind of BS can get you in some serious trouble.... Especially with the kind of money that switched hands the day before. So that aside, I am a forgiving person, most of the time. So a week after I am back, I take the car I just bought from RUSSEL BMW to a reputable body shop in New Kensington, PA. I say reputable because all of Ross Auto Body's work, owned by Frank Ross carries a life time guarantee. All of it.... He looks that hood over and looks at the whole car. In the process points out the drivers side rear wheel well/quarter panel pointing out sand paper marks where there had been body work done. I told him I did not notice those when I initially looked at IT. His worker, who was with us, told me the dealer had to be blind not to notice this! I was feeling incompetent myself, since I did not notice it either. But, having purchased the 2 325xi's I had owned prior to this, I did not have an issue with the body. When I purchased these from A & L BMW in Monroeville, PA this never occurred. Ignorance on my part or excitement? Could have been both, just the same though, RUSSEL BMW in Baltimore, MD was notified of the expense to fix what they had looked past. Yes the vehicle was BMW CERTIFIED along with CAR FAX both of these services were part of the advertisement for this 2008 BMW 335xi on RUSSEL BMW's web site claiming not to have had any damage by their protocol. I have communicated with BMW NORTH customer service. They in turned got in touch Mitchell Heyman who informed them this damage did not exist when it left the floor. Hey Mitchell it did and if you would like to take anything I am claiming to court, I will submit myself to a polygraph. The car was as it was from RUSSEL BMW's floor, when I took it to Ross Auto Body in New Kensington PA. You sold me a Certified BMW that had damage on it before I bought it from your company. ALL I HAVE AND ASKED WAS THAT YOUR COMPANY FIT THE BILL FROM WHAT YOU SOLD ME THAT WAS FAULTY, faulty to the extent that the inspector failed to notice the body work that resulted from the collision. Hey Mitchell, I am addressing YOU since YOU made the decision for RUSSEL BMW Baltimore, MD not to correct this error. If I felt this sale was a square deal I'd keep my mouth shut. BUT Mitchell, just because a non qualified participant looked for damage, naming me, and did not see it, did not mean it was not there. I put my trust in you and your dealership. The car was CERTIFIED by a BMW representative. HEY ALL of you want to make the SALE. How else will you fill your bellies? But, I am a provider of your income. Just reimburse what I had to pay to have the body work corrected. And the company Ross Auto Body, owner Frank Ross, sent you the quote. His service is referred by Nationwide and State Farm insurance to their claimants. His Garage is about as big as your whole lot. Not a fly by nighter.... All I ask is reimbursement for the body work that was discovered, evidently caused by the FLAWED inspection that your SPECIALISTS performed and did not notice was done.... And let me tell you folks once pointed out by Frank Ross, owner of Ross Auto Body, it was evident correction needed made. Readers, below is the email I received from Mitchell, Greg, I am writing to you to let you know that Russel BMW will not be paying to fix the quarter panel on your BMW. We sold you the car after careful inspection by you. We did not notice any poor workmanship on your car and neither did you. You did notice the lack of lighter and tag frame and we took care of them for you. The car had no prior frame or accident damage as checked by our certification process. If the car had prior scratches repaired it must have been good enough to pass inspection of you and Ralph because you went over the car prior to leaving. I am sorry that the relationship has to go this way. Mitchell Heyman General Sales Manager Russel BMW ghinc1739@comcast.net 6700 Baltimore National Pike Baltimore, MD 21228 410-744-2000 ext:3630 fax: 410-744-4537 Readers, Anyone reading this, please note, if RUSSELL BMW Baltimore, MD makes right how I was wronged by the failed BMW CERTIFICATION. I will praise them as they should be, for reinforcing the dignity of this type ownership and product recognition. I await their response as well as I will send this correspondence to Mitchell as well. Keep in mind, this is all EVOLVES AROUND the PRINCIPAL of CERTIFICATION and PRODUCT QUALITY. The way this has been handled, to this point, is what gives car dealers a bad name. I hope Mitchell Heyman realizes this and reconsiders his decision. More

Exceptional is best word to describe my buying experience and follow up visits to Russel BMW. I recently purchased a used 135i Covertible from Russel BMW. Tuesday Macy was my sales person and I could not h and follow up visits to Russel BMW. I recently purchased a used 135i Covertible from Russel BMW. Tuesday Macy was my sales person and I could not have been happier with her knowledge of the entire product line, her great personality, and her absolutely no-pressure approach. It was a late Friday evening when I arrived. Unknown until after the paperwork was complete, Tuesday had another sale working at the same time and she managed to get both of us out the door and on our happy ways at the same time! Tuesday has also provided fantastic follow-up support. I needed a new owner's manual, which she promptly ordered as well as assisting me with car mats. I also met Dane Spealman, their Sales Manager, very nice guy and also very knowledgable. Actually, everyone I encountered while there was very pleasant and actually seemed HAPPY. A rare environment in these days. If I ever worked in the Automotive business this would be the place I'd want to work at... The place is clean, well laid out, easy to get to and the selection was incredible. Yes, I would buy again from Russel and Yes, I would definitely recommend anyone I know in the market for a BMW to visit them first. Well done Tuesday Macy! You had me at the first smile! Lyle Ostensen of Laurel, MD. More

WE HAVE PURCHASED VEHICLES FROM RUSSEL IN THE PAST AND ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM ALL EMPLOYEES, ESPECIALLY JEFF BECK, AND MANAGERS DANE AND MITCHELL. IT WAS A VERY HOT DAY WHEN WE RECENTLY W ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM ALL EMPLOYEES, ESPECIALLY JEFF BECK, AND MANAGERS DANE AND MITCHELL. IT WAS A VERY HOT DAY WHEN WE RECENTLY WENT TO TEST DRIVE A FEW USED VEHICLES AND THE TEAM THERE WAS VERY PROFESSIONAL AND COURTEOUS. WE WERE ABLE TO GET THE QUESTIONS ANSWERED ABOUT THE VARIOUS VEHICLES WE HAD AN INTEREST IN, EVEN THOUGH WE CHANGED OUR MINDS AND EVEN IN THE EXTREME HEAT WERE TREATED WITH RESPECT.WE WILL RECOMMEND RUSSEL TO ALL OF OUR FRIENDS. More

I bought a gently pre-owned BMW X3 xDrive35i from Russel BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I lucked out with one of the finest people one could meet. Tom was helpful and knowledgeable and went out of his way to check into the many things I could not do remotely. Tom helped me through a challenging import process and did everything that was required to make this a smooth transaction. He was also kind enough to pick me up at the airport and take me back to the dealership to finalize the transaction and meet the team at Russel BMW. In the middle of a power outage, we still managed to complete the transaction by going to a sister dealership to get some paperwork done. After a perfect transaction, and thanks to the power outage and early closing of the dealership, I got a fabulous tour of downtown Baltimore with Tom. I would certainly buy again from Russel BMW and I hope it will be with my salesperson. More

Had a great experience at Russel BMW. Tom was my sales rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling a little under the weather. Thanxs again for the great experience!!! More

I had a very enjoyable experience w/ Tom (& then Joshua in finance). Tom was very professional, courteous & knowledgable. He didn't have all the answers to my questions but gladly found out the an Joshua in finance). Tom was very professional, courteous & knowledgable. He didn't have all the answers to my questions but gladly found out the answers to the ones he didn't know. He was not pushy, just informative. He explained all of my options, including leasing, and I was grateful to find out I had an alternative (that made sense) that made my new BMW more affordable. I did not purchase on my first visit as I had just started shopping. Tom followed up w/ me and addressed all of my questions promptly & professionally. I visited other BMW dealerships that were stuffy, if not arrogant, and I decided to go w/ Russel because of Tom and how comfortable he made me feel; the deal he made me was really good too. I'm sure I could have saved a few hundred more if I wanted to waste my time harrassing the other dealers but it just wasn't worth it. This is my first BMW and so far the experience has been everything I expected. More

I was looking, no longer am, for an upgrade to my current commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending mayb commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending maybe ten minutes walking around the lot, we were approached by Tom. An arrogant, pompous gentleman. I get you work at BMW, but we're all humans...knock it down a notch. After cracking a few jokes at the expense of my current car, he so generously allowed us to test drive a 3-series that he knew nothing about. At least know the price, miles, year, etc... I fell in love after the test drive, however this guy brought me crashing down. His constant rushing, nagging, and fowl language really made me want to escape the clutches of the dealership. Instead we were roped into presentations about leasing options, general BMW facts, stuff that I already knew and do not care about. After about two hours, we finally escaped. For the next two week, I kid you not, this gentleman bombarded my mobile with phone calls, voicemails, and even, get this...text messages. For a solid two weeks I kept being bothered daily. I believe a salesman texting a potential client without permission is inappropriate and ludicrous. To make matters worse, they were creepy text messages, stating "call me please". I'm sorry, but buying a car or even just roaming around the lot at Russel BMW is nothing like a luxury car buying experience should be. More

I can honestly say that I did not expect much coming to the Dealership. I have never had a good experience with one before. I only went there to check out the 2008 M5 that I bought not really to buy it. Af the Dealership. I have never had a good experience with one before. I only went there to check out the 2008 M5 that I bought not really to buy it. After talking to Tuesday and she not pressuring me into buying the car I looked at it some more and decide to buy it. She is a respectful person and does not "force" you to buy anything. I was amazed with how much they worked with me even though I was very hesitant to talk to them. I will make sure to do all my business with my car with them. I can say that this dealership is true to its word. More

I just bought a 335d from Jeff Beck here. He was enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from bo enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from both Jeff and the rest of the dealership. More

Purchased my first BMW at this dealership from Jeff Beck. Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jef Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jeff continued to keep in touch with me through the ordering and delivery process. After delivery Jeff made himself available for the most inane questions on my part and even was willing to meet with me to continue to answer any questions on the functions and systems of the BMW that I purchased. I would recommend Jeff and Russel BMW to anyone wanting to purchase a BMW and, should in the future I be in the market for another BMW I would have no hesitation in buying from Jeff / Russel BMw and willo definatly recommenend Jeff to anyone in the market for a BMW More