BMW of Catonsville

Did not act in good faith Several days ago I emailed the dealership regarding a used 2014 328i. After confirming that the car was still available, I stated what I was willing t Several days ago I emailed the dealership regarding a used 2014 328i. After confirming that the car was still available, I stated what I was willing to pay and that funding was already in place. The day before my wife and I were to visit I received an assurance from the salesman that the sales manager had reviewed my offer and was "willing to work with it". After a 45min drive the next day my wife and I test drove the car and prepared to discuss the numbers. It was at this point that the sales manager informed us that he would not sell the car at the price we were told he would "work with". The sale price he presented was the original price I saw online! He then attempted to pressure us into using BMW financing to cover the higher price. Now don't get me wrong. The asking price wasn't bad, but who pays asking price? To not even offer us ANY sort of reduction is plain insulting! If they couldn't do the deal at the price we offered they should have been honest and told us BEFORE we made that long drive! They baited us into driving all the way to their dealership only to switch the deal when we got there. All seemed to be well until we arrived in person. We will NEVER buy from them and will recommend the same to our circle! More

Excellent Level of Service I bought my first BMW from BMW of Catonsville. Great representitives and overall selection of vehicles. Arnita helped me out on my purchase, and I w I bought my first BMW from BMW of Catonsville. Great representitives and overall selection of vehicles. Arnita helped me out on my purchase, and I would reccomend her to anyone wanting a knowledgable, honest sales representive. More

The customer service I received was "SECOND TO NONE"... Joe Rivera is the most customer oriented sales person I have ever bought a car from. It was a great pleasure working with Joe. And Larry Cash in Finan Joe Rivera is the most customer oriented sales person I have ever bought a car from. It was a great pleasure working with Joe. And Larry Cash in Finance has an uncanny way of putting your mind at ease when it comes to financing. He by far gave one of the best options presentation I have ever been given by a car dealership. Including BMW dealers who I have bought 2 other times (a 3 and 5 series new) in the past from. What a "Great Team" you have working at BMW of Catonsville... More

Great Experience BMW of Catonsville offered a stress free environment to purchase a new car. Everyone there was friendly and very helpful. Of course there is some nerv BMW of Catonsville offered a stress free environment to purchase a new car. Everyone there was friendly and very helpful. Of course there is some nerves that come into play when buying a new car, but Benn Edwards helped us out every step of the way. Benn was very knowledgeable and very patient while helping me pick out my dream car. He is very friendly and a very good salesman. Highly recommend Benn for customers looking for a BMW. He is awesome!! Thank you BMW of Catonsville More

Stress free buying experience Buying our first bimmer was nerve wracking. But Joe made us feel at home and Larry sealed the deal for us, literally. We got the model and the upgrad Buying our first bimmer was nerve wracking. But Joe made us feel at home and Larry sealed the deal for us, literally. We got the model and the upgrades that we want at the price lower than the other dealership we went at first. Joe has been really nice in dealing with all the necessary paperworks for our trade. More

Exceptional buying experience I search the internet and other dealers looking for a mineral silver x3 and finally found one at Catonsville BMW. I was really excited to find the c I search the internet and other dealers looking for a mineral silver x3 and finally found one at Catonsville BMW. I was really excited to find the car that I wanted with the features I wanted.. This is my third car that I purchase at this dealer ship and I have been veey satisfied. I highly recommend Catonsville BMW to purchase a car. More

Excellent Sales Person From the moment I steeped into their office until i'm done buying the vehicle, the only guy with whom I was in contact was Tom Eaton. His service was From the moment I steeped into their office until i'm done buying the vehicle, the only guy with whom I was in contact was Tom Eaton. His service was excellent. The quick responses that he gave when I shoot him questions made me finally stick with BMW of Catonsville. More

Great buying experience Took delivery of a new 328i last week. Jeff Beck did a stellar job locating a vehicle that met my "must have" list, and getting it from the port to th Took delivery of a new 328i last week. Jeff Beck did a stellar job locating a vehicle that met my "must have" list, and getting it from the port to the dealership quickly. Chris Allen in finance was also great to work with -- super nice guy and no hard sells. When I took delivery, Justin, the BMW Genius, did a thorough job of showing me every feature of the car. All told, it was a stellar car buying experience. I also appreciate the fact that Jeff took time to order accessories for me a week after the deal was done. More

Great Customer Service Neil is great! Every time I need something he is there ready to respond. I refer people to this dealership every time I have a chance. Neil is great! Every time I need something he is there ready to respond. I refer people to this dealership every time I have a chance. More