BMW of Catonsville

Recently purchased a new BMW through Jeff Beck at Russel BMW and was extremely satisfied. Jeff truly went the extra mile to make my purchase satisfying. He was extremely knowledgable about the car and BMW and was extremely satisfied. Jeff truly went the extra mile to make my purchase satisfying. He was extremely knowledgable about the car and was able to suggest which options most closely met what I was looking for giving the pros and relative cons of each feature. Jeff also showed integrity by delivering on his promise and providing the best deal in the region on a car that was extremely rare to locate ( A 335i xDrive M Sport in Estoril Blue with just the right amount of options). He was able to locate this car and deliver it near the end of the year when the dealership seemed to be at its busiest pace. He also introduced me to the leaders of the Service Group at Russel who were all very friendly and courteous. I would highly recommend Jeff and Russel BMW to anyone who is looking to purchase a BMW from a quality dealership at a great price from a very knowledgeable person with integrity. Thanks again! More

So, I have rated Russel BMW before and given them high marks on service as I have bought 3 cars from them that I have had serviced there (2 BMW's and 1 Toyota). After my experience this summer - NO MORE! marks on service as I have bought 3 cars from them that I have had serviced there (2 BMW's and 1 Toyota). After my experience this summer - NO MORE! I had a simple oil service for $100 and ended up with 3 quarts of oil in my garage (4 ft x 3 ft puddle) and another few on the road. When I called them and took it back there, they apologized and "fixed" the problem but lied about the cause. I spoke with someone who works on BMWs and he told me what caused the oil to spill. Anyhow, Russel BMW never reset my service indicator (as I requested). So, it took 3 times for a simple oil change and when I asked about a refund, my request was promptly dismissed. They did not pay to clean up the mess in my garage either - I scrubbed it for an hour with all kinds of products (after using kitty litter to soak up the oil) but the damage is still there. I will NEVER buy a car from them again and I will NEVER have it serviced there. In fact, I'm heading to BMW of Rockville today to give them a try. I will buy another BMW in the next few years, but they have lost my business for good. On a related note, it is too bad that Will Mitchell left them - he was the only service advisor who truly cared and got things handled! More

I took my car in to have a rear window malfunction fixed. I have had mixed results with Russel service in the past and due to holiday rush took it again, mostly for convenience and in hopes of getting a bett I have had mixed results with Russel service in the past and due to holiday rush took it again, mostly for convenience and in hopes of getting a better experience this time. Unfortunately I did not. I now can't find out the status of my car. After being put on hold once and disconnected and a second time so long I gave up I finally insisted on speaking with someone who could help me. The service rep couldn't help but told me my adviser would call "in 5 minutes". It's been several hours now and no call. As a BMW owner I go to the dealer for service for two reasons: supposed quality of repair; quality of service. I'm not sure about the first since most shops can get genuine BMW parts and for the second reason Russel has let me down now several times. I will find another dealer for my next car and for future service. More

The place is very good if you have Jeff as your contact although i get the coffee only after putting pen to paper. Nice coffee and warm hospitality. although i get the coffee only after putting pen to paper. Nice coffee and warm hospitality. More

I recently purchased a 2013 BMW 550i Xdrive from Russel BMW. My experience started by running across an interesting car while searching various local dealer websites on the internet. The first interaction BMW. My experience started by running across an interesting car while searching various local dealer websites on the internet. The first interaction was using a chat feature on their website. This feature worked very well as I was able to quickly get answers to my questions even though it was midnite on a Saturday. In addition to getting my questions answered I was able to setup an appointment to see and drive the car. When I arrived I was greeted my Jeff Beck, a salesman at Russel BMW. Jeff was very friendly and extremely knowledgeable about the car and all of its features. After a test drive I decided to trade in my 2009 MB AMG C63 for the BMW. When Jeff first came back with a valuation of my car he was concerned that it was to low but it was actually pretty fair. After some minor negotiations we came to an agreement. The entire process was quick fair, and painless. I would not hesitate to refer someone to Jeff Beck because I know they will be very happy. If anyone has any additional questions they are very welcome to contact me directly at dfreitag@baysidematerials.com. Best regards Doug Freitag More

I puchased a 2009 X5 from Jeff Beck on 11/06/2012. The entire sales experience was Great! Jeff is very knowledgeable and thorough throughout the entire sales process.He takes time and pride making sure yo entire sales experience was Great! Jeff is very knowledgeable and thorough throughout the entire sales process.He takes time and pride making sure you understand "All" details and options and how they work on the vehicle that you have purchased. The next day he personally called me to ask if I had any more questions about my vehicle. I would highly recommend my salesman, Jeff Beck for anyone looking to purchase a BMW from Russell BMW!!!! Sincerely, Michael S. Kunert More

Worst customer service I've had so far. Did not even let me have a proper test drive going to the highway, so slow at negotiating prices, and just flat out unfriendly. I've went to Mercedes and Acura in Cat me have a proper test drive going to the highway, so slow at negotiating prices, and just flat out unfriendly. I've went to Mercedes and Acura in Catonsville as well as Audi in Silver Spring. Catonsville BMW was BY FAR the worst customer service out of the four. I initially was edging towards getting a BMW 3 series but now with their horrible service, I'm going to get an Audi A4. More

This is my third time coming to this BMW dealer. All 3 times I was told one thing and something else was done my Rep was indecisive and unaware! But very friendly and professional which kept me coming bac times I was told one thing and something else was done my Rep was indecisive and unaware! But very friendly and professional which kept me coming back. This will be my last and final time coming here I don't like not knowing what is happening and waiting for days and weeks for my vehicle!!!!! More

I have had issues with other dealers (TOWSON) before. Just dishonesty or lack of contact or my vehicle had dirty mats upon return. So I changed my dealer experience. I called made an appointment at Rus Just dishonesty or lack of contact or my vehicle had dirty mats upon return. So I changed my dealer experience. I called made an appointment at Russell BMW and they set me up. I arrived was surprised to be greated in the lane by Yale who was standing there waiting for me. I was promptly in and out of the dealership with a loaner vehicle within 10 mintues. Very rare to have great service, great follow-up and no problems. More

I forget who I worked with at Russel, my family has bought numerous Toyota and Subaru vehicles from them, as myself was going making an upgrade choose to go to Russel, I am pretty easy going and light, bought numerous Toyota and Subaru vehicles from them, as myself was going making an upgrade choose to go to Russel, I am pretty easy going and light, the Salesman and Manager assisting me seem to be skeptical of me due to appearance and age (young male age 24) who also brought his father to bounce ideas and view points off of. I cam in with target purchase in mind and did my research. I was going back and forth with numbers and they were trying to get me either to leave and stop bothering them or just take the offer. I knew what the BMW 328 2009 was worth after viewing carfax that it had been sitting there for 3months and they cut the price down on the CPO about a month ago. I also knew shape, condition, and price I wanted on my Trade-in. The sales gentlemen seemed new and unfamiliar with the process. After the second offer and I asked him to go speak with his manager about more details, we noticed the phone ring and stopped, they turned on intercom mode with their side muted. Attempting to listen into our conversation, nice trick but we knew, I spoke my target numbers and worked other details into the conversation. They came back with an okay offer. After sales and final processing I had to bring it back for service due to power outage and generator power. (not a problem really) I just recently had it in for service for 50k miles and final pre-out of warranty. They seems to change the brakes as more dust is being produced, no topping off other fluids, power-ratchet my oil filter cap (not hand tight, over). Also taking it to local body shop from someone keying my car they pointed out the on-the-lot paint job they did painting the door and repairing small areas with just paint. Thank goodness Straightline (Elkridge,MD) is working with me and my insurer to get these straight also. Other minor things that just you wouldn't expect with a CPO vehicle, this isnt the only issue I have heard from other friends and other BMW owners. I would recommend either Towson, Annapolis, or Silver Spring dealers for sure in MD. As I am looking for a new BMW to add to my list ideally a 335is coupe I know I am not returning to Russel. More