BMW of Catonsville

The BEST BMW Dealership in MD for both Service & Sales!! After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - the After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - they REALLY suck!!!), I decided I would try another BMW dealership and see if their service department was any better - that's when I found BMW of Catonsville. I called to schedule my first service appointment there and the receptionist seemed friendly and they appeared to be relatively organized. Immediately upon arriving at the dealership, I was greeted before I could even get out of my car by a friendly service assistant who did a quick inspection of my car and then directed me to my service advisor, Ricky Catalan. Ricky is knowledgeable, friendly, down to earth, and very customer service oriented. Ever since that first experience with their service department, the excellent work that has been done on my car, and the OUTSTANDING customer service I have recieved from Ricky, I couldn't imagine taking my car anywhere else! Every time I need to take my car in for service I feel like they roll out the red carpet for me! And since Ricky has been so amazing, it is primarily because of him that I just recently traded in my 2008 BMW 135i for a new 2015 BMW M235i - I couldn't imagine buying a car elsewhere because I wouldn't want to have to get it serviced somewhere else! So of course when I was thinking about getting a new car, I asked Ricky which sales person there I should talk to - and I specifically told him that it had to be someone who wasn't the typical pushy sales guy type - that's when he referred me to Jeff Beck. After always having such a great experience with their service department, I prepared myself for having a crappy experience with the sales department because that's usually the way it works - you have a good experience with one department and a crappy experience with another department because its really rare to find an entire dealership that is on top of their game as a whole. However, I was definitely proven to be VERY wrong about that after meeting with Jeff. I explained to him what I was interested in and he was friendly and knowledgeable, yet very honest about things, which is exactly how a sales person should be! He also went above and beyond to find me the exact car I was looking for so that I wouldn't have to order it and wait 3 months for delivery of it. Much to my surprise, he ended up finding me the exact car I was looking for at another dealership in the area and told me if we worked out a deal that evening, he would personally go get the car that night and I could have it the next day...how awesome is that!?! So we agreed on a very fair value for my trade and I was happy with the deal that we worked out on the new car - I was actually very surprised at how quick and painless the negotiation process was, considering the negotiation process for my first BMW was a nightmare!! This was definitely the BEST experience I have had when buying a car. And just when I thought things couldn't get any better, Jeff introduced me to their BMW "Genius" - Justin Allen - who was insanely knowledgeable and patient when explaining and showing me everything that my new car could do. He even gives his cell # to new customers in case they have an issue with anything and he insists that you can call or text him any time of day and he will gladly walk you through how to help you. It's that kind of personal touch that makes everyone that I have worked with at BMW of Catonsville a valuable asset to their dealership and an absolute pleasure to work with if you're a customer. The other BMW dealerships in the area should really take a few lessons from BMW of Catonsville on how a successful dealership should be run. I HIGHLY recommend buying a car from BMW of Catonsville (specifically from Jeff Beck) and getting it serviced there as well (definitely ask for Ricky) - the best BMW dealership in Maryland by far!!!! More

Ultimate BMW Experience Gary and Sigis is the ultimate team at BMW of Catonsville. The first no haggle dealership experience ever. After getting no where in South Florida for Gary and Sigis is the ultimate team at BMW of Catonsville. The first no haggle dealership experience ever. After getting no where in South Florida for a M235i, I contacted BMW of Catonsville as they were showing a listng on cars.com. Within a few days and a few emails back and forth, the deal was solidified and ready to go. Flew up to Maryland 2 weeks later and exactly what we discussed remotely was exactly the price given to me. In and out of the dealership within an hour. Thank you guys so much. Loving the car and experience! More

Exceptional Customer Service and Satisfaction My Husband and I purchased our first BMW. During the whole entire process we experienced exceptional customer service. Starting with the initial gree My Husband and I purchased our first BMW. During the whole entire process we experienced exceptional customer service. Starting with the initial greeting we received from Benn Edwards, (BMW Client Advisor); right up to the crash course we received on how to operate the vehicle we just purchased. We would highly recommend the BMW of Catonsville dealership to purchase your first or next BMW. You will not be pressured or stressed out any way. Larry Cash who works in the Finance Dept will assist you in any way that will work according to your financial budget. Great team... Ask for Benn Edwards, he is a very courteous, professional and knowledgeable Client Advisor. You will be very satisfied,,,we are. Tina and Mike R. More

Great Buy and good service I recently bought a BMW 328xi from the BMW of Catonsville, and found the service and the transaction process to be very thorough. I would definitely r I recently bought a BMW 328xi from the BMW of Catonsville, and found the service and the transaction process to be very thorough. I would definitely recommend the dealership. They were proactive and took care of the sales process very well. - Shawn More

BMW of Catonsville My husband and I attended a BMW event on September 20. From the moment we entered, we were greeted cordially. I specifically asked for a salesperson My husband and I attended a BMW event on September 20. From the moment we entered, we were greeted cordially. I specifically asked for a salesperson who did not pressure clients. We were referred to Jeff Beck, and the experience from 10 AM to 5 PM was exceptional. He answered every question we asked, searched for the car which met our needs, and never once showed impatience when something did not work out. Although we had a preowned car in mind to purchase, we found a new car which was exactly what we were looking for. Larry Cash was the financial guru who had more papers on his desk for the sale of one car than we could imagine. He got us through all of it in a timely manner. Every aspect of the day was terrific, although tiring! BMW provided a lovely lunch for their clients and made every effort to make us comfortable. Each person in the queue whom we needed to see was very cordial. Kudos to the BMW "Genius", Justin, who had more information about the car to give us than we were able to process. But...he is available any day for an encore. More

Warm and welcoming sales associate with a lot of knowledge. I purchased a car and my sales associate was Arnita Wilson. She immediately greeted me with a smile and asked about what I was looking for. After a co I purchased a car and my sales associate was Arnita Wilson. She immediately greeted me with a smile and asked about what I was looking for. After a couple of minutes of understanding my needs, Arnita told me of the options that were available. When looking at the options, Arnita always put more importance into finding something that I really liked rather than trying to sell me something that was more than I could afford or even just try to sell me something. She actually also called around a couple of other dealerships to see their inventory. After I narrowed down my choices, we went on a no pressure test drive where with her wealth of knowledge, Arnita told me everything I had a questions about and more! When we returned to the dealership, I greatly appreciated Arnita's no pressure approach to buying a car as she strives to make you feel comfortable first. I even saved $2,500 dollars on my car comparable to other dealerships thanks to Arnita!! I had a great experience and I would definitely recommend Arnita to anyone looking to buy a new car. She is very professional, courteous, patient, and kind. More

Purchase of BMW X5 2015 Hi Folks.If you want a 5 STAR service please get in touch with Joe Rivera.He is the right salesman.It cannot be a better experience for us ! Very Prof Hi Folks.If you want a 5 STAR service please get in touch with Joe Rivera.He is the right salesman.It cannot be a better experience for us ! Very Professional and keep up the the good work!.Thank you for helping us in settling with our new 2015 X5! Over the above Joe even took additional step in fixing the stain of my trade in cars mat!.Thank you Joe! Best Regards,Rajiv More

Great customer service at BMW of Catonsville I recently purchased a 435i Convertible and it was a wonderful experience at BMW of Catonsville. Jeff Beck was great to work with an really knows his I recently purchased a 435i Convertible and it was a wonderful experience at BMW of Catonsville. Jeff Beck was great to work with an really knows his stuff. Justin Allen showed me all the features on the car and took all the time I needed. These two gentlemen were just as excited for me a I was with the car. I had a few after market items installed and Cindy Hahn in service organized everything and got it all done ahead of schedule. This dealership put me first and I highly recommend. More

Excellent Dealership Arnita Wilson was a great representative for the company in assisting with our purchase of a 2013 BMW 750i factory executive demo vehicle. Everyone we Arnita Wilson was a great representative for the company in assisting with our purchase of a 2013 BMW 750i factory executive demo vehicle. Everyone we met was extremely helpful and professional. They all went the extra mile to ensure we were completely satisfied. I would definitely recommend Arnitia and BMW of Catonsville to anyone considering a BMW. More