BMW of Catonsville

I puchased a 2009 X5 from Jeff Beck on 11/06/2012. The entire sales experience was Great! Jeff is very knowledgeable and thorough throughout the entire sales process.He takes time and pride making sure yo entire sales experience was Great! Jeff is very knowledgeable and thorough throughout the entire sales process.He takes time and pride making sure you understand "All" details and options and how they work on the vehicle that you have purchased. The next day he personally called me to ask if I had any more questions about my vehicle. I would highly recommend my salesman, Jeff Beck for anyone looking to purchase a BMW from Russell BMW!!!! Sincerely, Michael S. Kunert More

Worst customer service I've had so far. Did not even let me have a proper test drive going to the highway, so slow at negotiating prices, and just flat out unfriendly. I've went to Mercedes and Acura in Cat me have a proper test drive going to the highway, so slow at negotiating prices, and just flat out unfriendly. I've went to Mercedes and Acura in Catonsville as well as Audi in Silver Spring. Catonsville BMW was BY FAR the worst customer service out of the four. I initially was edging towards getting a BMW 3 series but now with their horrible service, I'm going to get an Audi A4. More

This is my third time coming to this BMW dealer. All 3 times I was told one thing and something else was done my Rep was indecisive and unaware! But very friendly and professional which kept me coming bac times I was told one thing and something else was done my Rep was indecisive and unaware! But very friendly and professional which kept me coming back. This will be my last and final time coming here I don't like not knowing what is happening and waiting for days and weeks for my vehicle!!!!! More

I have had issues with other dealers (TOWSON) before. Just dishonesty or lack of contact or my vehicle had dirty mats upon return. So I changed my dealer experience. I called made an appointment at Rus Just dishonesty or lack of contact or my vehicle had dirty mats upon return. So I changed my dealer experience. I called made an appointment at Russell BMW and they set me up. I arrived was surprised to be greated in the lane by Yale who was standing there waiting for me. I was promptly in and out of the dealership with a loaner vehicle within 10 mintues. Very rare to have great service, great follow-up and no problems. More

I forget who I worked with at Russel, my family has bought numerous Toyota and Subaru vehicles from them, as myself was going making an upgrade choose to go to Russel, I am pretty easy going and light, bought numerous Toyota and Subaru vehicles from them, as myself was going making an upgrade choose to go to Russel, I am pretty easy going and light, the Salesman and Manager assisting me seem to be skeptical of me due to appearance and age (young male age 24) who also brought his father to bounce ideas and view points off of. I cam in with target purchase in mind and did my research. I was going back and forth with numbers and they were trying to get me either to leave and stop bothering them or just take the offer. I knew what the BMW 328 2009 was worth after viewing carfax that it had been sitting there for 3months and they cut the price down on the CPO about a month ago. I also knew shape, condition, and price I wanted on my Trade-in. The sales gentlemen seemed new and unfamiliar with the process. After the second offer and I asked him to go speak with his manager about more details, we noticed the phone ring and stopped, they turned on intercom mode with their side muted. Attempting to listen into our conversation, nice trick but we knew, I spoke my target numbers and worked other details into the conversation. They came back with an okay offer. After sales and final processing I had to bring it back for service due to power outage and generator power. (not a problem really) I just recently had it in for service for 50k miles and final pre-out of warranty. They seems to change the brakes as more dust is being produced, no topping off other fluids, power-ratchet my oil filter cap (not hand tight, over). Also taking it to local body shop from someone keying my car they pointed out the on-the-lot paint job they did painting the door and repairing small areas with just paint. Thank goodness Straightline (Elkridge,MD) is working with me and my insurer to get these straight also. Other minor things that just you wouldn't expect with a CPO vehicle, this isnt the only issue I have heard from other friends and other BMW owners. I would recommend either Towson, Annapolis, or Silver Spring dealers for sure in MD. As I am looking for a new BMW to add to my list ideally a 335is coupe I know I am not returning to Russel. More

Readers, Purchased a 2008 335xi June 11, 2012 from Readers, Purchased a 2008 335xi June 11, 2012 from RUSSEL BMW Baltimore, MD after reaching an agreement on the deal earlier in the month. Once I Readers, Purchased a 2008 335xi June 11, 2012 from RUSSEL BMW Baltimore, MD after reaching an agreement on the deal earlier in the month. Once I viewed the vehicle, noticed some unmentioned stone chips on the hood that had been touched up with paint. I was a little disappointed but looked over the rest of the car and only noticed, at that time, a lighter that was missing. Mentioned the lighter issue to Mitchell Heyman, Sales Manager for RUSSEL BMW, although I do not smoke, that was part of the car and felt it needed to be there. Mentioned this to Mitchell, the sales manager. He told me, "that was an option and they were not standard?" Sounded untrue since I have owned BMW's throughout the decade and this was never an issue? But the last BMW I had purchased was from A & L BMW in Monroeville, PA. This was a brand new 2006 325xi. So, maybe things had changed? Well I bought the car and a high school buddy who's a Meteorologist in D.C. was providing me a place to stay while I was in process of purchasing this as well as driving me to RUSSEL BMW in . He too, having bought my '06 325xi from me, wanted to buy a newer BMW. He was uncomfortable with Mitchell's attitude. By the way, the next day he traded in and bought at BMW of Silverspring an'09 335xi. When I mentioned the lighter issue to the salesman selling to my friend at Silverspring BMW. He informed me that was untrue. So the next day I went back to Russell BMW to speak with Mitchell. Remember Mitch???? All of a sudden he was all giggly telling me he was only "Joking", not too funny. See where I am from, that kind of BS can get you in some serious trouble.... Especially with the kind of money that switched hands the day before. So that aside, I am a forgiving person, most of the time. So a week after I am back, I take the car I just bought from RUSSEL BMW to a reputable body shop in New Kensington, PA. I say reputable because all of Ross Auto Body's work, owned by Frank Ross carries a life time guarantee. All of it.... He looks that hood over and looks at the whole car. In the process points out the drivers side rear wheel well/quarter panel pointing out sand paper marks where there had been body work done. I told him I did not notice those when I initially looked at IT. His worker, who was with us, told me the dealer had to be blind not to notice this! I was feeling incompetent myself, since I did not notice it either. But, having purchased the 2 325xi's I had owned prior to this, I did not have an issue with the body. When I purchased these from A & L BMW in Monroeville, PA this never occurred. Ignorance on my part or excitement? Could have been both, just the same though, RUSSEL BMW in Baltimore, MD was notified of the expense to fix what they had looked past. Yes the vehicle was BMW CERTIFIED along with CAR FAX both of these services were part of the advertisement for this 2008 BMW 335xi on RUSSEL BMW's web site claiming not to have had any damage by their protocol. I have communicated with BMW NORTH customer service. They in turned got in touch Mitchell Heyman who informed them this damage did not exist when it left the floor. Hey Mitchell it did and if you would like to take anything I am claiming to court, I will submit myself to a polygraph. The car was as it was from RUSSEL BMW's floor, when I took it to Ross Auto Body in New Kensington PA. You sold me a Certified BMW that had damage on it before I bought it from your company. ALL I HAVE AND ASKED WAS THAT YOUR COMPANY FIT THE BILL FROM WHAT YOU SOLD ME THAT WAS FAULTY, faulty to the extent that the inspector failed to notice the body work that resulted from the collision. Hey Mitchell, I am addressing YOU since YOU made the decision for RUSSEL BMW Baltimore, MD not to correct this error. If I felt this sale was a square deal I'd keep my mouth shut. BUT Mitchell, just because a non qualified participant looked for damage, naming me, and did not see it, did not mean it was not there. I put my trust in you and your dealership. The car was CERTIFIED by a BMW representative. HEY ALL of you want to make the SALE. How else will you fill your bellies? But, I am a provider of your income. Just reimburse what I had to pay to have the body work corrected. And the company Ross Auto Body, owner Frank Ross, sent you the quote. His service is referred by Nationwide and State Farm insurance to their claimants. His Garage is about as big as your whole lot. Not a fly by nighter.... All I ask is reimbursement for the body work that was discovered, evidently caused by the FLAWED inspection that your SPECIALISTS performed and did not notice was done.... And let me tell you folks once pointed out by Frank Ross, owner of Ross Auto Body, it was evident correction needed made. Readers, below is the email I received from Mitchell, Greg, I am writing to you to let you know that Russel BMW will not be paying to fix the quarter panel on your BMW. We sold you the car after careful inspection by you. We did not notice any poor workmanship on your car and neither did you. You did notice the lack of lighter and tag frame and we took care of them for you. The car had no prior frame or accident damage as checked by our certification process. If the car had prior scratches repaired it must have been good enough to pass inspection of you and Ralph because you went over the car prior to leaving. I am sorry that the relationship has to go this way. Mitchell Heyman General Sales Manager Russel BMW ghinc1739@comcast.net 6700 Baltimore National Pike Baltimore, MD 21228 410-744-2000 ext:3630 fax: 410-744-4537 Readers, Anyone reading this, please note, if RUSSELL BMW Baltimore, MD makes right how I was wronged by the failed BMW CERTIFICATION. I will praise them as they should be, for reinforcing the dignity of this type ownership and product recognition. I await their response as well as I will send this correspondence to Mitchell as well. Keep in mind, this is all EVOLVES AROUND the PRINCIPAL of CERTIFICATION and PRODUCT QUALITY. The way this has been handled, to this point, is what gives car dealers a bad name. I hope Mitchell Heyman realizes this and reconsiders his decision. More

Exceptional is best word to describe my buying experience and follow up visits to Russel BMW. I recently purchased a used 135i Covertible from Russel BMW. Tuesday Macy was my sales person and I could not h and follow up visits to Russel BMW. I recently purchased a used 135i Covertible from Russel BMW. Tuesday Macy was my sales person and I could not have been happier with her knowledge of the entire product line, her great personality, and her absolutely no-pressure approach. It was a late Friday evening when I arrived. Unknown until after the paperwork was complete, Tuesday had another sale working at the same time and she managed to get both of us out the door and on our happy ways at the same time! Tuesday has also provided fantastic follow-up support. I needed a new owner's manual, which she promptly ordered as well as assisting me with car mats. I also met Dane Spealman, their Sales Manager, very nice guy and also very knowledgable. Actually, everyone I encountered while there was very pleasant and actually seemed HAPPY. A rare environment in these days. If I ever worked in the Automotive business this would be the place I'd want to work at... The place is clean, well laid out, easy to get to and the selection was incredible. Yes, I would buy again from Russel and Yes, I would definitely recommend anyone I know in the market for a BMW to visit them first. Well done Tuesday Macy! You had me at the first smile! Lyle Ostensen of Laurel, MD. More

WE HAVE PURCHASED VEHICLES FROM RUSSEL IN THE PAST AND ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM ALL EMPLOYEES, ESPECIALLY JEFF BECK, AND MANAGERS DANE AND MITCHELL. IT WAS A VERY HOT DAY WHEN WE RECENTLY W ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM ALL EMPLOYEES, ESPECIALLY JEFF BECK, AND MANAGERS DANE AND MITCHELL. IT WAS A VERY HOT DAY WHEN WE RECENTLY WENT TO TEST DRIVE A FEW USED VEHICLES AND THE TEAM THERE WAS VERY PROFESSIONAL AND COURTEOUS. WE WERE ABLE TO GET THE QUESTIONS ANSWERED ABOUT THE VARIOUS VEHICLES WE HAD AN INTEREST IN, EVEN THOUGH WE CHANGED OUR MINDS AND EVEN IN THE EXTREME HEAT WERE TREATED WITH RESPECT.WE WILL RECOMMEND RUSSEL TO ALL OF OUR FRIENDS. More

I bought a gently pre-owned BMW X3 xDrive35i from Russel BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I lucked out with one of the finest people one could meet. Tom was helpful and knowledgeable and went out of his way to check into the many things I could not do remotely. Tom helped me through a challenging import process and did everything that was required to make this a smooth transaction. He was also kind enough to pick me up at the airport and take me back to the dealership to finalize the transaction and meet the team at Russel BMW. In the middle of a power outage, we still managed to complete the transaction by going to a sister dealership to get some paperwork done. After a perfect transaction, and thanks to the power outage and early closing of the dealership, I got a fabulous tour of downtown Baltimore with Tom. I would certainly buy again from Russel BMW and I hope it will be with my salesperson. More

Had a great experience at Russel BMW. Tom was my sales rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling a little under the weather. Thanxs again for the great experience!!! More