BMW of Catonsville

I bought a gently pre-owned BMW X3 xDrive35i from Russel BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I BMW on June 30th. I have nothing but praise for this dealership and especially for Tom, my sales person. This was a long distance transaction and I lucked out with one of the finest people one could meet. Tom was helpful and knowledgeable and went out of his way to check into the many things I could not do remotely. Tom helped me through a challenging import process and did everything that was required to make this a smooth transaction. He was also kind enough to pick me up at the airport and take me back to the dealership to finalize the transaction and meet the team at Russel BMW. In the middle of a power outage, we still managed to complete the transaction by going to a sister dealership to get some paperwork done. After a perfect transaction, and thanks to the power outage and early closing of the dealership, I got a fabulous tour of downtown Baltimore with Tom. I would certainly buy again from Russel BMW and I hope it will be with my salesperson. More

Had a great experience at Russel BMW. Tom was my sales rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling rep. He was on point with everything he said. He took the time to throughly go through all the features of my 2011 335 Xi eventhough he was feeling a little under the weather. Thanxs again for the great experience!!! More

I had a very enjoyable experience w/ Tom (& then Joshua in finance). Tom was very professional, courteous & knowledgable. He didn't have all the answers to my questions but gladly found out the an Joshua in finance). Tom was very professional, courteous & knowledgable. He didn't have all the answers to my questions but gladly found out the answers to the ones he didn't know. He was not pushy, just informative. He explained all of my options, including leasing, and I was grateful to find out I had an alternative (that made sense) that made my new BMW more affordable. I did not purchase on my first visit as I had just started shopping. Tom followed up w/ me and addressed all of my questions promptly & professionally. I visited other BMW dealerships that were stuffy, if not arrogant, and I decided to go w/ Russel because of Tom and how comfortable he made me feel; the deal he made me was really good too. I'm sure I could have saved a few hundred more if I wanted to waste my time harrassing the other dealers but it just wasn't worth it. This is my first BMW and so far the experience has been everything I expected. More

I was looking, no longer am, for an upgrade to my current commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending mayb commuter auto. I stopped by Russel here on Rt. 40 to check out their inventory, boy oh boy did I get more than I bargained for! After spending maybe ten minutes walking around the lot, we were approached by Tom. An arrogant, pompous gentleman. I get you work at BMW, but we're all humans...knock it down a notch. After cracking a few jokes at the expense of my current car, he so generously allowed us to test drive a 3-series that he knew nothing about. At least know the price, miles, year, etc... I fell in love after the test drive, however this guy brought me crashing down. His constant rushing, nagging, and fowl language really made me want to escape the clutches of the dealership. Instead we were roped into presentations about leasing options, general BMW facts, stuff that I already knew and do not care about. After about two hours, we finally escaped. For the next two week, I kid you not, this gentleman bombarded my mobile with phone calls, voicemails, and even, get this...text messages. For a solid two weeks I kept being bothered daily. I believe a salesman texting a potential client without permission is inappropriate and ludicrous. To make matters worse, they were creepy text messages, stating "call me please". I'm sorry, but buying a car or even just roaming around the lot at Russel BMW is nothing like a luxury car buying experience should be. More

I can honestly say that I did not expect much coming to the Dealership. I have never had a good experience with one before. I only went there to check out the 2008 M5 that I bought not really to buy it. Af the Dealership. I have never had a good experience with one before. I only went there to check out the 2008 M5 that I bought not really to buy it. After talking to Tuesday and she not pressuring me into buying the car I looked at it some more and decide to buy it. She is a respectful person and does not "force" you to buy anything. I was amazed with how much they worked with me even though I was very hesitant to talk to them. I will make sure to do all my business with my car with them. I can say that this dealership is true to its word. More

I just bought a 335d from Jeff Beck here. He was enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from bo enthusiastic, knowledgable and personable. I ended up walking out of the dealership with an amazing car, at good price and incredible support from both Jeff and the rest of the dealership. More

Purchased my first BMW at this dealership from Jeff Beck. Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jef Not only did Jeff provide the best price in the area he also shattered my preconception of the car saleman. Even after completing the transaction Jeff continued to keep in touch with me through the ordering and delivery process. After delivery Jeff made himself available for the most inane questions on my part and even was willing to meet with me to continue to answer any questions on the functions and systems of the BMW that I purchased. I would recommend Jeff and Russel BMW to anyone wanting to purchase a BMW and, should in the future I be in the market for another BMW I would have no hesitation in buying from Jeff / Russel BMw and willo definatly recommenend Jeff to anyone in the market for a BMW More

The salesman I dealt with (Jeff Beck) was knowledgeable, friendly, and pressure-free. I had a great experience, would do business with again, and would recommend to anyone. friendly, and pressure-free. I had a great experience, would do business with again, and would recommend to anyone. More

It was a great experience purchasing our 2013 X3 28i at Russel BMW. We already did our research and knew exactly what we wanted at the time of our visit. We worked with Ms.Macy on our order and Mr.Green of Russel BMW. We already did our research and knew exactly what we wanted at the time of our visit. We worked with Ms.Macy on our order and Mr.Green offered us very good price. No tricks through out the process. 6 weeks later we received our car and turned out it was the first X3 28i they sold for the model year 2013. More

The buying experience at Russel BMW exceeded my expectations. From the first phone call to the dealership, to speaking with the receptionist and meeting with the client advisor, Tuesday Macy. The e expectations. From the first phone call to the dealership, to speaking with the receptionist and meeting with the client advisor, Tuesday Macy. The entire process took a little over 3 hours. This included meeting the client advisor, test driving the vehicle to making the purchase. This was an truly an impressive experience. Ms. Macy was very professional, friendly and knowledgeable of the vehicle. There was zero pressure and a willingness to please. Mr. Julius Green, the sales manager was very helpful,professional and courteous as well. I would highly recommend Russell BMW and the staff who handled my sale to my friends and family members. Sincerely, Mrs. Oates More