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BMW of Cape Cod, A Premier Company

Hyannis, MA

Overview
Reviews
Vehicles
4.7
1,314 Reviews
Call Dealership (508) 815-5500
View Awards

500 Yarmouth Road

Hyannis, MA

02601

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Showing 1,314 reviews

March 09, 2023

I had an issue with my vehicle and the took me right in, identified the issue and I was back on road within an hour. More

by katowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Carter
Report | Print
Mar 10, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Cape Cod, A Premier Company. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 09, 2023

I had my vehicle there a week and was disappointed I couldn’t get a loaner car. I spent $500 out of pocket while some of your customers are offered a free vehicle. If that free service is built in to th More

by CHEFBOB21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Report | Print
Mar 10, 2023 -

BMW of Cape Cod, A Premier Company responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 06, 2023

Professional, courteous, prompt, thorough and friendly. What more could want?! Loved the video from the technician reviewing the service.great job team! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey, Madison Mascarelli
Report | Print
Mar 07, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you so much for your kind words, Paul, and for taking the time to leave us this wonderful feedback! Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 04, 2023

Very happy about the service except the car was not wash or the inside vacuum It was looking forward to that More

by Kschachter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Mar 05, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and we will share your comments with the team here at BMW of Cape Cod, A Premier Company. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 03, 2023

The team at Cape Cod BMW was excellent. Tim was extremely attentive and provided excellent follow-up. Alex went above and beyond by coming to my home to assess my car/determine the trade in More

by jessicastevens80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Muldoon, Richard Harrington, Bela Rua, Alex Robbins
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Mar 05, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at BMW of Cape Cod, A Premier Company are glad to have you as a customer. Alex Robbins - Sales Manager arobbins@drivepremier.com

March 02, 2023

Great service. Clear diagnosis of issues with my car and guidance on next steps to making repairs. More

by Edroy Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Mar 03, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to share your feedback with us, Edroy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

Customer service was lacking. . Requested help from the manager and no follow up or return call from manager. More

by ANGDRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Claffey
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your information? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

The service was great, my car was in for a warranty inspection, all work was completed efficiently and I was back on the road. More

by katowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Carter
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

Thanks for sharing your thoughts about your experience with BMW of Cape Cod, A Premier Company. We appreciate your business and hope to see you again soon! Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

This service was the best that I experienced at this dealership. Previously my experiences were negative. The service advisor on this visit, Charlie, was honest and very helpful! More

by kperillo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

We are very happy to hear that Charley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 26, 2023

The service advisors, technicians and wait area are all excellent. We are kept up to date during service. Professional. More

by FREDBERNARDO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Report | Print
Feb 26, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod, A Premier Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Myles Leavitt - Service Manager mleavitt@drivepremier.com

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