BMW of Cape Cod, A Premier Company

Service/oil change I had the oil changed on my X5 and Maeve was my service adviser, she was a pleasure to deal with and provided me with a new 3 series loaner. My car wa I had the oil changed on my X5 and Maeve was my service adviser, she was a pleasure to deal with and provided me with a new 3 series loaner. My car was ready on time, cleaned washed and ready to go. BMW of Cape Cod is definitely a Premier Company! Thanks again, Maeve More

Very quick response and a pleasure to work with. Joe and Rich made my transaction very fluid. I will consider BMW of Cape Cod for my next purchase. Rich made my transaction very fluid. I will consider BMW of Cape Cod for my next purchase. More

2 Recalls Had 2 recalls performed. Dropped the car off Sunday night, but the car wasn't ready until Thursday. Thought that was a bit lengthy, hence the 4 star Had 2 recalls performed. Dropped the car off Sunday night, but the car wasn't ready until Thursday. Thought that was a bit lengthy, hence the 4 stars rather than 5. More

Great service. Thank you. My late husband bought his car from you and loved your dealership so I have continued with the service even though travel to and from Nantucket is difficult with the boat reser car from you and loved your dealership so I have continued with the service even though travel to and from Nantucket is difficult with the boat reservations. More

It was a very pleasant visit. This was the first time I visited your dealership. I was greeted by Maeve who told of what the service consisted of and how long it would take. All my questions were answered. visited your dealership. I was greeted by Maeve who told of what the service consisted of and how long it would take. All my questions were answered. I would seriously consider leasing a Call from you in the future. I’m extremely satisfied! More

Had a great experience shopping for my car. Everybody was very pleasant. Great customer service, many thanks to Ben, Richard, Bela and Paul. Absolutely recommend this dealership very pleasant. Great customer service, many thanks to Ben, Richard, Bela and Paul. Absolutely recommend this dealership More

If only service could run like sales! Sales, especially James, is a model for any customer service organization: responsive, proactive, warmly genuine, efficient, and did I say responsive? Sales, especially James, is a model for any customer service organization: responsive, proactive, warmly genuine, efficient, and did I say responsive? Service is unfortunately challenging. We dread calling in, getting a loaner, being treated genuinely and not a number, getting responses after leaving messages. It is most frustrating. Sales is five stars plus. Service is a struggle. We are not new to BMW. We have seen more efficiency with service in the past. But the last couple of years has been tough. Your customers deserve follow-up and follow-thru. Please. More

Awesome service Al is professional with great customer service. He reassured me that my car’s issue would be taken care of as quick as possible. I felt like I was i Al is professional with great customer service. He reassured me that my car’s issue would be taken care of as quick as possible. I felt like I was in really good hands. More

Knowledgable We've been using Premier for 10 years. The shop is well-maintained and the staff is knowledgeable. We intend to stay with the company. We've been using Premier for 10 years. The shop is well-maintained and the staff is knowledgeable. We intend to stay with the company. More

Nail in tire The work done was great but tire too expensive and the car was there all weekend and I was out of a car and no one offered me one they also did a oil The work done was great but tire too expensive and the car was there all weekend and I was out of a car and no one offered me one they also did a oil changed but I didn’t drive it much for I was a way for the winter More