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BMW of Cape Cod, A Premier Company

Hyannis, MA

4.7
1,324 Reviews

500 Yarmouth Road

Hyannis, MA

02601

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Showing 1,324 reviews

August 20, 2020

I scheduled an online appointment and even received a text the day before confirming my appointment but once I arrived there wasn't any record of my appointment, but Corey took care of me and I got to ke More

by RK
Recommend Dealer
Yes
Employees Worked With
Corey
Aug 21, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for bringing this to our attention. We're happy to hear that Corey still took great care of you during your scheduled service appointment. We will look into our online scheduling system and address this issue so that does not occur again. - BMW of Cape Cod

August 19, 2020

I was in for my 10k service. They found a problem with one of my tires and treated me great. Thank you Premier the service was outstanding. More

by DUMAZACH03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Nee, Maeve Maher
Aug 19, 2020 -

BMW of Cape Cod, A Premier Company responded

This is what we like to hear! Thank you for trusting BMW of Cape Cod for all of your service needs!

August 18, 2020

I will not return. It's all about money and lots of it. 150 dollars for an oil change?! Another 150 just to look at my windshield washer fluid. Another 150 dollars to look at a part that doesn't work pr More

by COVE2574
Recommend Dealer
No
Employees Worked With
Maeve Maher
Sep 04, 2020 -

BMW of Cape Cod, A Premier Company responded

We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you are open to discussing this further please call us at 508-815-5500, ask for Nicholas Laham, General Manager. We greatly appreciate the opportunity to make things right and work towards earning back your business.

August 17, 2020

It was a pleasure purchasing a vehicle at BMW Cape Cod. I owe a special thanks to Ben Whitney for his perseverance in securing the vehicle I requested. More

by PJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Aug 18, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod, PJ. We will pass along your kind review to Ben! See you next time!

August 17, 2020

Work product is always well done. Was a bit disappointed with my last service; car was kept at the dealership initially for 2 days waiting for parts, which turned into 3 days to complete the repair leaving More

by B.J.FRANCIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Aug 21, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to provide your feedback, B.J. We understand your time is valuable and apologize for the inconvenience. It has been a challenge under the current circumstances to navigate thru COVID, in regards to parts supply & delivery. Our goal is to provide our customers with exceptional customer service each time they visit us. We will certainly strive to meet this goal during your next service visit. Thanks, Nick Laham - General Manager - 508-815-5500

August 15, 2020

Great experience. One other customer not wearing a mask and nobody from dealership spoke to him. Big issue. Don't put cookies out since it forces customers to remove their mask. More

by michaelsavello
Recommend Dealer
Yes
Employees Worked With
Don't know.
Aug 20, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for bringing this to our attention, Michael. We appreciate your feedback.

August 12, 2020

Al was kind and professional. It’s always a pleasure at BMW of Hyannis. Keep up the good work and stay safe. Thanks to you! More

by AJENH
Recommend Dealer
Yes
Employees Worked With
Alfred , Nicholas Laham, Bela Rua
Aug 13, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for trusting Al at BMW of Cape Cod! We appreciate your business!

August 12, 2020

I arrived at this dealership without appointment and was greeted with accommodating, professional, and knowledgeable staff. I got a great rate with bmw financing, which made the purchase process that much More

by ldarosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Whitney, Nicholas Laham
Aug 12, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for recommending BMW of Cape Cod! We're so happy to hear that Ben and Nick provided you with a 5-star car-buying experience! We look forward to seeing you at your first service appointment, Ida!

August 12, 2020

We have bought cars from both BMW and Chrysler and had great service on buying and service. The service employee was not on the list but he was good More

by wgood16
Recommend Dealer
Yes
Employees Worked With
Alfted
Aug 13, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to leave BMW of Cape Cod, this 5-stars review!

August 12, 2020

Service Due Vehicle needing routine service, never have to wait long, flexible with hours, have always had a good experience/ usually prefer to wait, comfortable More

by APOLLO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Aug 13, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to leave BMW of Cape Cod, this amazing review! We're so happy to hear that Maeve and our team delivered a 5-star experience!

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