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BMW of Cape Cod, A Premier Company

Hyannis, MA

4.7
1,314 Reviews

500 Yarmouth Road

Hyannis, MA

02601

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Showing 1,314 reviews

October 19, 2020

At the first visit the tech couldn’t hear the noise I was concerned about. At the second visit he could hear the noise when we took a drive together but it’s not covered under the Certified warranty. I told More

by MC
Recommend Dealer
No
Employees Worked With
Maeve Maher
Nov 03, 2020 -

BMW of Cape Cod, A Premier Company responded

We apologize your concerns were not fully addressed. We would welcome the opportunity to correct your concern with the hatch and further review repair options for your noise concern. Thanks, Myles Leavitt - Service Manager - 508-815-5500 x3121.

October 17, 2020

Maeve did an outstanding job with the customer service end of the visit. She went out of Her way to accommodate my schedule. That kind of customer service is so rare to find these days. It's tough for me More

by jack.highalpine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Oct 19, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for your confidence in Maeve at BMW of Cape Cod, Jack! We look forward to seeing you next time!

October 17, 2020

Service advisor Corey was courteous, friendly, and answered all the questions I had. The service was completed in a timely manner, and my vehicle was returned in a very clean condition. More

by Walt B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey German
Oct 19, 2020 -

BMW of Cape Cod, A Premier Company responded

Hi Walt, thank you for sharing your experience working with Corey at BMW of Cape Cod! See you next time!

October 17, 2020

The scheduling was easy and got an appointment within a week. My Car was immediately taken care of and returned after 90 min, as promised. More

by cape360
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C. German
Oct 19, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for sharing! We hope to provide all of our customers with this level of customer service! See you next time at BMW of Cape Cod!

October 17, 2020

A bit expensive I think for oil change and new filters. People were great though checkout person didn’t know who Adrian Hooydonk was. A bit surprising don’t you think? Car was not dry when I received it. More

by CJMCMASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myles Leavitt , Maeve Maher
Nov 02, 2020 -

BMW of Cape Cod, A Premier Company responded

We would be happy to reclean your vehicle at your convenience. Please reach out to Myles Leavitt - Service Manager - 508-815-5500 x3121. I look forward to hearing from you.

October 17, 2020

Scheduling was easy. Maeve, as always, was friendly and helpful. Transportation was arranged to and from work in a timely fashion. A seemless experience overall. More

by pflynnmd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Oct 19, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to leave BMW of Cape Cod this 5-star review! We look forward to passing along your kind words to Maeve!

October 16, 2020

Service was prompt and complete. My concerns were addressed in a professional and considerate manner. I am very satisfied. Maeve was courteous, professional and efficient. More

by hgorney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Oct 16, 2020 -

BMW of Cape Cod, A Premier Company responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Cape Cod!

October 15, 2020

I’m very pleased with both the service and the people employed by BMW on the Cape. Love my clean, shiny car. Great experience. Thanks. More

by CARLYSUE01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myles Leavitt , Maeve Maher
Oct 16, 2020 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod, we appreciate your positive feedback!

October 15, 2020

A great experience. Felt safe. Maeve was very friendly and welcoming. She informed me a long the way will be back for a part that was more in stock More

by TAM30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Whitney, Maeve Maher
Oct 16, 2020 -

BMW of Cape Cod, A Premier Company responded

We really appreciate you taking the time to provide feedback about your experience with Maeve and the BMW of Cape Cod team! Thank you!

October 15, 2020

Maeve never returned my phone call, never answered my calls, never texted me back. She doesn’t have good customer service at all. Thank you! More

by karentromp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maeve Maher
Nov 02, 2020 -

BMW of Cape Cod, A Premier Company responded

Hi Karen, we apologize for the breakdown in communication and look forward to the opportunity to provide you the level of customer service you should expect from BMW of Cape Cod in the future.

Nov 06, 2020 -

karentromp responded

Ok Thanks!!

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