BMW of Cape Cod, A Premier Company

Worst service and advisor that I’ve ever got. Bought my 750i in for new brakes, sunroof shade and coolant checked. I understand that parts are backordered, but advisor had no idea what she was talking abou 750i in for new brakes, sunroof shade and coolant checked. I understand that parts are backordered, but advisor had no idea what she was talking about. Told me front brakes were changed and not rear, but in reality rear were changed and not front. What a mess. On top of that I got a quote for coolant lines to be replaced, I got a call and email quote within two days the advisor called me 10 minutes before they closed and said she gave me the wrong quote which would be 400 more than first quote. What another mess. On top of that the sunroof shade that they said they fixed ends up bunching up and messed up 1 day after I got my car back. I reached out to the service manager Myles and made an appointment with him, but when I arrive they said he took the day off. I left my car for the advisor and asked for the general manager’s assist. Richard the general manager was the rudest guy I’ve ever spoke to. He offered 1k off of a service that they said was almost 3k (The service that they messed up to begin with). Honestly from the advisor Meave to the service manager Myles to the general manager Richard, they were not knowledgable and all cared about the money not customer satisfaction. I understand that there’s short staff everywhere but this was a very very expensive car to be messing around with. I was so disappointed I rather go to local shop than dealerships now. More

Everyone was friendly and welcoming. There was no pressure about the car. I felt like I was being told the truth about everything. The car was in terrific shape exactly as advertised. The transaction pressure about the car. I felt like I was being told the truth about everything. The car was in terrific shape exactly as advertised. The transaction took a long time, but that was because the dealership took care of everything - registration, insurance, title, license plate. I drove out the same day with the car. I’m very happy. More

Outstanding BMW dealership .. We've owned 10 BMWs - the last 6 purchased new from Cape Cod BMW. Trust is a key element for any business transaction - you want to be able to trust that the other party wil last 6 purchased new from Cape Cod BMW. Trust is a key element for any business transaction - you want to be able to trust that the other party will deliver the goods - and the folks at Cape Cod BMW DELIVER - be it Sales, Service, etc. We certainly recommend Cape Cod BMW for meeting all your BMW needs More

Worst experience dealing with what is supposed to be a BMW dealership. Just to get a response or paperwork after purchasing my BMW has been a complete nightmare. Emails and return calls are apparently not BMW dealership. Just to get a response or paperwork after purchasing my BMW has been a complete nightmare. Emails and return calls are apparently not in their job description and this includes the actual sales manager, Richard. Never again will I be going to Cape Cod BMW. More

Very quick and easy transaction. Love the car!! Everyone was nice and helpful. was nice and helpful. More

Customer service oriented experience! Went out of the way to help me pick a car that would meet my needs, within my price range. to help me pick a car that would meet my needs, within my price range. More

Very simple and easy process, the Salesman and Finance guy were easy and awesome to work with. Great experience overall guy were easy and awesome to work with. Great experience overall More

I’ve worked with several BMW dealers in the Nee England area and Cape Cod BMW was exceptional - the way an experience buying a vehicle should be - transparent, service oriented, fair pricing, and yes ultim area and Cape Cod BMW was exceptional - the way an experience buying a vehicle should be - transparent, service oriented, fair pricing, and yes ultimately enjoyable. More

Pleasant and straightforward. Listend to needs and wants and matched accordingly. and matched accordingly. More

This is my 5th BMW. Easiest car I ever bought. No haggle, no pressure to add things I didn’t want & good price. High marks no pressure to add things I didn’t want & good price. High marks More