BMW of Cape Cod, A Premier Company

I went to this dealership with high expectations that I would give up being a Mercedes owner and try becoming a member of the BMW family. Paul Capparella was the salesman I dealt with. He allowed us to tes would give up being a Mercedes owner and try becoming a member of the BMW family. Paul Capparella was the salesman I dealt with. He allowed us to test drive the car and gave me all the pricing I would need. I told him I would like to sleep on it and would get back to him. A day later I called when they opened and said I am ready to purchase and would be over with a check. He told me he had another customer interested in the vehicle driving up from Ct. I said ,"can't you just call him and tell him it is unavailable." He said absolutely no. He would have to give this individual the opportunity to test drive the vehicle. In an era when cars are at a premium , I would think first come first served would be acceptable. Paul would not change his mind and said don't bother coming over here. I will call you after the visit and let you know what the customer decided. Needless to say no call. Very disappointed in my initial encounter with the reps in the BMW world. I have taken my cash and went back to The friendly service oriented people at Mercedes. More

Great job on my overheating repair necessary because of recall issue! I am just visiting the Cape so not a regular but they treated me like a regular customer’ recall issue! I am just visiting the Cape so not a regular but they treated me like a regular customer’ More

Everything went fine with my vehicle recall fix. Arthur was very cordial and the work was done faster than their estimate which was very positive since I waited in the reception area which was quite Arthur was very cordial and the work was done faster than their estimate which was very positive since I waited in the reception area which was quite comfortable More

Arthur was great in service. He was very professional and knowledgeable. Andy in the Service Drive was also great. I will keep going back. He was very professional and knowledgeable. Andy in the Service Drive was also great. I will keep going back. More

Timely. Arthur kept me in the loops. Work completed fully. Had liane car available as requested Arthur kept me in the loops. Work completed fully. Had liane car available as requested More

Great Service always kept in the loop in regards to the work being none. 10 work being none. 10 More

Needed 2 tires, Megan was able to get them in 2 days and had them installed. had them installed. More

Service was great and kept me up to date. I recommend them to everyone. Will be back again I recommend them to everyone. Will be back again More

Traveling from the Outer Cape home to souhern Connecticut in the early morning hours, I ran over a piece of metal/landscaping equipment/car part - qho lnows but this put a 3" gash in the tire. This was on in the early morning hours, I ran over a piece of metal/landscaping equipment/car part - qho lnows but this put a 3" gash in the tire. This was on a brand new car. - not even one week old! BMW Roadside Aasistance took the call and got me towed into Hyannis. I was assigned Arthur, and he was great to work with. Very accommodating and pleasant! He had them take care of the job right away so I could drive another 2 hours home and work remotely for thre rest of the day Lol More

Arthur in service was great to work with. Very thorough and professional! I highly recommend BMW of Cape Cod. Very thorough and professional! I highly recommend BMW of Cape Cod. More