BMW of Cape Cod, A Premier Company

The actual Service was fine once it was done. The lack of communication was troubling- it’s a new 2023 car. Was thinking only 1 day. It was in shop for 4 full days. I understand everywhere is sho The lack of communication was troubling- it’s a new 2023 car. Was thinking only 1 day. It was in shop for 4 full days. I understand everywhere is short staffed, a phone call wound have been all it took. Was told a call would be made with update, no call made. Car was returned unwashed or vacuumed as it states it was done. More

Just about everyone in the facility, other than the gentleman who opened the door as I drove out, seemed disinterested in the people around them. I got the impression they would prefer no people were t gentleman who opened the door as I drove out, seemed disinterested in the people around them. I got the impression they would prefer no people were there so that they could concentrate on the "important" stuff - paperwork and technology. They go through the motions - That's at best - average. More

Great service and great people to deal with. Will be going back again for sure! Will be going back again for sure! More

It's Always easy to be a satisfied customer with clear communication and a lyft communication and a lyft More

For me the dealership is conveniently located, the facilities are very well maintained and the staff is helpful. The process to set up an appointment is easy and they kept me informed on the progress facilities are very well maintained and the staff is helpful. The process to set up an appointment is easy and they kept me informed on the progress and timing of the work. More

Unfortunately the car stopped working one week after. More attention could have prevented this, knowing its an old car. More attention could have prevented this, knowing its an old car. More

They took my vehicle maintenance seriously and even anticipated needs I wasn’t aware of. The technician in the video sounded experienced and invested. Service Advisor was knowledgeable and efficient anticipated needs I wasn’t aware of. The technician in the video sounded experienced and invested. Service Advisor was knowledgeable and efficient More

Charlie was great, kept me up to date with what was happening with my car happening with my car More

Bought my second car from premier Tim Alex and Chris were outstanding everything promised was delivered an amazing group will recommend family and friends….. thank for the great experience outstanding everything promised was delivered an amazing group will recommend family and friends….. thank for the great experience More

Tim is fantastic. A+ Had a sensor problem 24 hours after taking possession of brand new 2023 X5 and its still not resolved. Getting a bit frustrated. A+ Had a sensor problem 24 hours after taking possession of brand new 2023 X5 and its still not resolved. Getting a bit frustrated. More