BMW of Cape Cod, A Premier Company

The only reason I didn’t give 5 stars is because the cars are no longer washed at time of pickup. Tony was terrific as was the service and communication. The video of the inspection is very cool. are no longer washed at time of pickup. Tony was terrific as was the service and communication. The video of the inspection is very cool. More

James (sales) and Maeve (service) always do a great job. Professional and communicative. Thank you to both of them. And Rich for his joke telling. Professional and communicative. Thank you to both of them. And Rich for his joke telling. More

I purchased an oil change package when I purchased my car from my lease with 14k in miles, spent a fair amount of money on it. Was never informed that it expired after less than 2 years. I never used one oil from my lease with 14k in miles, spent a fair amount of money on it. Was never informed that it expired after less than 2 years. I never used one oil change. And I’m only at 22k in miles now 2 years later and had to spend $600 for a service that I paid for but never used. When I talked to 2 people who were higher ups they were a bit condescending and said did I think it went on indefinitely? Well maybe if it was explained, but hey they got the commission so they are happy. More

Easy drop off. Service department kept me informed. I knew all costs upfront. Vehicle was finished when they promised! Service department kept me informed. I knew all costs upfront. Vehicle was finished when they promised! More

This dealership was AMAZING to work with! ! Knowledgeable, courteous, timely, honest & professional. Highly recommend A++ ! Knowledgeable, courteous, timely, honest & professional. Highly recommend A++ More

Everything went well and Charley was efficient and professional. My only disappointment is that I expected the usual car cleaning, as listed In the work order but did not receive it. I was told i woul professional. My only disappointment is that I expected the usual car cleaning, as listed In the work order but did not receive it. I was told i would get a coupon for a detailing but have received it. More

Excellent service and staff. Friendly and kept me up to date when it would be ready. Friendly and kept me up to date when it would be ready. More

All are efficient and a pleasure to work with. They were on schedule and the waiting area is comfortable with coffee and snacks. No complaints! They were on schedule and the waiting area is comfortable with coffee and snacks. No complaints! More

The actual Service was fine once it was done. The lack of communication was troubling- it’s a new 2023 car. Was thinking only 1 day. It was in shop for 4 full days. I understand everywhere is sho The lack of communication was troubling- it’s a new 2023 car. Was thinking only 1 day. It was in shop for 4 full days. I understand everywhere is short staffed, a phone call wound have been all it took. Was told a call would be made with update, no call made. Car was returned unwashed or vacuumed as it states it was done. More

Just about everyone in the facility, other than the gentleman who opened the door as I drove out, seemed disinterested in the people around them. I got the impression they would prefer no people were t gentleman who opened the door as I drove out, seemed disinterested in the people around them. I got the impression they would prefer no people were there so that they could concentrate on the "important" stuff - paperwork and technology. They go through the motions - That's at best - average. More