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BMW of Cape Cod, A Premier Company

Hyannis, MA

Overview
Reviews
Vehicles
4.7
1,319 Reviews
Call Dealership (508) 815-5500
View Awards

500 Yarmouth Road

Hyannis, MA

02601

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Showing 1,319 reviews

March 02, 2023

Great service. Clear diagnosis of issues with my car and guidance on next steps to making repairs. More

by Edroy Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Mar 03, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for taking the time to share your feedback with us, Edroy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

Customer service was lacking. . Requested help from the manager and no follow up or return call from manager. More

by ANGDRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Claffey
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your information? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

The service was great, my car was in for a warranty inspection, all work was completed efficiently and I was back on the road. More

by katowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Carter
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

Thanks for sharing your thoughts about your experience with BMW of Cape Cod, A Premier Company. We appreciate your business and hope to see you again soon! Myles Leavitt - Service Manager mleavitt@drivepremier.com

March 01, 2023

This service was the best that I experienced at this dealership. Previously my experiences were negative. The service advisor on this visit, Charlie, was honest and very helpful! More

by kperillo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Mar 02, 2023 -

BMW of Cape Cod, A Premier Company responded

We are very happy to hear that Charley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 26, 2023

The service advisors, technicians and wait area are all excellent. We are kept up to date during service. Professional. More

by FREDBERNARDO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Report | Print
Feb 26, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for choosing BMW of Cape Cod, A Premier Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 26, 2023

The only problem I had was setting up service appt online. I never received confirmation and had to call to schedule . Everything else was fine. More

by ANNAP100
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Report | Print
Feb 26, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for your review. It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry to hear that you had some difficulty with our online scheduling. We will certainly share this review with our team and hopefully, it will improve. Thank you again for choosing BMW of Cape Cod, A Premier Company, we look forward to having you as one of our valued customers for many more years to come! Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 24, 2023

I highly recommend BMW of Cape Cod. Their service department does thorough work and they came in under the price they gave me to do the work to my car. They are a friendly staff as well More

by Jondore512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Report | Print
Feb 26, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Cape Cod, A Premier Company to be a positive one. Please don't hesitate to reach out if you need anything else. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 20, 2023

Exceptional service! Everything was completed on time and at the price originally quoted! Definitely will be serving here again! More

by Amerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Leavitt , Maeve Maher, Charley Claffey, Madison Mascarelli
Report | Print
Feb 21, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 18, 2023

$570 to replace a cracked plastic tail light is incredibly high. Unlikely that I’ll by a BMW again. More

by doug
Recommend Dealer
No
Employees Worked With
Madison Mascarelli
Report | Print
Feb 22, 2023 -

BMW of Cape Cod, A Premier Company responded

Doug, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 18, 2023

Richard and James were stand out amazing - helpful and so wonderful. I will be highly recommending BMW cape cod because of Richard and James! So thankful for their help!! More

by jessicaelizabethnewman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Carbonell, Richard Harrington
Report | Print
Feb 19, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you, Jessica! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Richard and James met your expectations. Thank you again for choosing BMW of Cape Cod, A Premier Company, we look forward to having you as one of our valued customers for many more years to come! Alex Robbins - Sales Manager arobbins@drivepremier.com

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