BMW of Buena Park - Service Center

Hi. I have been a client with BMW since 1999 and I only drive BMW now. This was my first visit at Buena Park BMW for service. Although the dealership I have been a client with BMW since 1999 and I only drive BMW now. This was my first visit at Buena Park BMW for service. Although the dealership is going through a renovation, the temporary facility is well suited as a temporary set up. The staff were attentive and the appointment went smoothly. I waited outside in the area with the tables- it was nearly 3 hours. I think it would be nice to have some outlets in the outdoor area for charging devices. If a temporary outlet is not possible, my suggestion is for BMW to purchase a dozen of the “ANKER” brand Portable Power Packs that customers can use, or a Solar Powered Portable Power Pack for charging a phone or tablet. Many people sat outside as the weather was nice and if it is sunny the Solar power packs would be handy. In addition, a small fridge with bottled water would be nice for the outdoor area. Also, they should have a small frame on the table outside with the WIFI NAME listed and then a note underneath that no password is required. I used to work at The Four Seasons Hotels in Chicago, London and Boston and impeccable service and creative ideas and forward thinking for a clients need, that said in a temporary location the option for charging iphones and ipads and such… The coffee was nice because it was starbucks brand (thank goodness) and not some random “buy bulk” brand. The cashier was so nice and we cracked some jokes- very very kind- an africian american gentleman and I am sorry I forgot his name. I spoke to Alex about the service center and he is the one that explained to me that this is a temporary set up and told me that the new place will be nothing but extraordinary, well which I would except from BMW. My car was attended to and I had further questions and I wanted to speak to the actual technician that serviced my car. That request was honored and he came outside and answered my questions and we reviewed the video together that was sent to me, as he explained which was very helpful to me as I am not a “car tech” lol. The technician was very kind, and I forgot his name but I hope that you will recognize him as an important member of the BMW staff, so thank you. Thank you again. Jennifer More

Went because of a tpms sensor malfunction, and the service advisor was very informative and helpful. I would highly recommend this location to friends and family. service advisor was very informative and helpful. I would highly recommend this location to friends and family. More

Staff is friendly but need to be in better touch with customers regarding their car. customers regarding their car. More

I have been going to this dealership for several years now and I appreciate the attentiveness of the service writers and they keep you in the loop at all times. I especially like the videos from the techn now and I appreciate the attentiveness of the service writers and they keep you in the loop at all times. I especially like the videos from the technicians when they service your vehicle....the fact that they show you via video the issue with your car is reassuring. More

Excellent service, the advisor is nice and very helpful. Lots of information and explaination on what will be done on my car. Very clear and also give valuable advices. Lots of information and explaination on what will be done on my car. Very clear and also give valuable advices. More

Solid service experience. Christopher Carrillo was great. Flexible with getting me a rental car during my accident repairs. Christopher Carrillo was great. Flexible with getting me a rental car during my accident repairs. More

Excellent service from my advisor Juan. My X3 needed quite a bit of service and he found a way to get me very good estimates. There was one part that was not in stock and they arranged a ca My X3 needed quite a bit of service and he found a way to get me very good estimates. There was one part that was not in stock and they arranged a car to take us home and bring us back the nest day! More

It was excellent service, all staff very friendly. My advisor is a nice and very helpful person. Daniel Lee was a great advisor. He was very professional and attentive and Listened to my needs. And My advisor is a nice and very helpful person. Daniel Lee was a great advisor. He was very professional and attentive and Listened to my needs. And gave me a list of what repairs my car needs. When I picked up my car, they even washed my car, which made me feel really good. Thank you to everyone. :) More

It took 3 hours for the oil change. I was surprised it took this long for an oil change. My appointment was at 8 a.m., and I showed up at 7:40 a.m., and I didn't see too many cars while I was surprised it took this long for an oil change. My appointment was at 8 a.m., and I showed up at 7:40 a.m., and I didn't see too many cars while I was waiting for the service technician to show up. My car wasn't ready until 11:12 a.m. I requested to reset the code because of the LED lightbulbs that I replaced. When I picked up my car, I saw the warning light was still showing up. I asked him if he got a chance to tell the technician to put a code in. And he just made some confusing excuses that didn't make sense to understand. Bottom line: He forgot about it. The only reason I gave it three stars was because the staff were friendly and the dealer was pretty clean. I do not need to mention the name of the service technician; it's unnecessary. More

Amazing service, they gave me a list of what repairs my car needs. the people there are very nice!! will back here soon!!! car needs. the people there are very nice!! will back here soon!!! More