BMW of Buena Park - Service Center

The service appointment was disappointing. The CarPlay remains not working after 9 months of the new car purchase. The service folks just ask me to call the BMW Genius, which I spent two ho The CarPlay remains not working after 9 months of the new car purchase. The service folks just ask me to call the BMW Genius, which I spent two hours on the phone with no results. And then I am told that someone will respond to me via email 10 days later. The tires had nails. Technician could not tell me which tire(s) has it. And not sure why the nails are not pulled out. More

Always friendly and professional. Great service provided. Kyle has been so helpful and understanding every time I've visited the dealership. He ALWAYS goes above and to satisfy me. Great service provided. Kyle has been so helpful and understanding every time I've visited the dealership. He ALWAYS goes above and to satisfy me. More

Brought my car in for service but the service department did not fix the problem. Daniel Lee on the other hand put in a lot of work to have the service department at least look at the problem. Daniel, my se did not fix the problem. Daniel Lee on the other hand put in a lot of work to have the service department at least look at the problem. Daniel, my service advisor has excellent customer skills and went out of his way to help me. More

THEIR SERVICE WERE REALLY GREAT. I HAD TO REPLACE MY FRONT IRE AFTER CHECKING AND THEY PROVIDELOANER CAR AS WELL AS OTHER KIND SERVICES I HAD TO REPLACE MY FRONT IRE AFTER CHECKING AND THEY PROVIDELOANER CAR AS WELL AS OTHER KIND SERVICES More

Brought my BMW in for service. Everyone was so nice and helpful. Easy to set up the appointment and find the center. Didn’t feel like i was being sold things i didn’t need. Commun Everyone was so nice and helpful. Easy to set up the appointment and find the center. Didn’t feel like i was being sold things i didn’t need. Communication of progress was good and my car was done by end of the day. Pick up was very quick and i was on my way home. More

BMW Buena Park always does their best to help in any situation when it comes to your vehicle. I had a slight problem, and they did their best to fix it. They are very good at communicating with you on h situation when it comes to your vehicle. I had a slight problem, and they did their best to fix it. They are very good at communicating with you on how your vehicle is doing. More

Daniel my service provider was excellent! Great communication and updates when additional work was needed. He was very helpful determing that the additional work was covered under warranty. T Great communication and updates when additional work was needed. He was very helpful determing that the additional work was covered under warranty. The temporary facilities during a major renovation work well. More

Service was too slow. the nozzle cap on the replaced tire was missed. My front windshield wipe replacement was replaced in the dealer, but they were not firmly install the nozzle cap on the replaced tire was missed. My front windshield wipe replacement was replaced in the dealer, but they were not firmly installed cause my windshield broken. I reported to the shop manager. I just never have any answer back. another bad experience repaired the car engine leaking ended up with higher costs and delayed. More

They are currently renovating, so they have a temporary site to do services. They provide all the normal amenities, coffee etc. The overall service is still great, and maintenance repairs have always bee site to do services. They provide all the normal amenities, coffee etc. The overall service is still great, and maintenance repairs have always been very good. only recommendation is to provide customers better check out procedures. Only got a text message from the advisor stating car is ready, no information on what desk to go to or who to speak to on getting checked out, the advisor must have been on lunch since he was not longer at his desk, had to figure it out on my own. More

Fast and easy . They kept in touch with me all the way through texting . Will recommend to friends . They kept in touch with me all the way through texting . Will recommend to friends . More