BMW of Buena Park - Service Center

Took my car in for a routine 15K mile oil change. When I <br>Took my car in for a routine 15K mile oil change. When I picked up the car, I found out that my passenger side rear view mirror stopped working <br>Took my car in for a routine 15K mile oil change. When I picked up the car, I found out that my passenger side rear view mirror stopped working eventhough the control switch is already set to passenger rear mirror. Also, I found a jelly and some bread crumbs inside my cup holder so I assume the mechanic was eating lunch inside my car. When I turned the ignition on, the AC was turned up at full blast and my radio settings have changed. At this point I was mad as hell thinking why can't those mother****ers just fix the car and not play around w/ anything else in my car. Well I complained to Shelly and they told me to schedule another appointment to have the rear view mirror fixed. So I've schedule another appointment and another waste of my time. When all this is done, I'll write about the conclusion to this frustration. So avoid this dealer for service at all cost.<br> More

Went in to have my OEM alarm installed...install took 1.5 hours total...the car was in the "out" lane for 20 mins until i went to the cashier and demanded my damn keys...waited another 10 mins for the servic hours total...the car was in the "out" lane for 20 mins until i went to the cashier and demanded my damn keys...waited another 10 mins for the service advisor (Sochi) to hand me my paper work...NO one showed me how to work the damn thing when I got it...<br>At home, I tried using a louisville slugger on my alarmed car...NO SIREN...i PAID $600 for this and thing doesn't even ring...<br>I call parts department...and the guy says the part is $130...<br>so they charged me $470 for 1.5 hours of labor (a little less)...<br>and also I think Shelly has a problem of taking customer's cars out for a test drive...I dont understand why my car was road-tested for an alarm install...<br><br>I REALLY regret buying my $50k Bimmer at Shelly...<br>they offered no loaner car service (although i was promised it) More

BEWARE OF SHELLY IF YOU HAVE A ///M CAR!!!!!I bought my 01 S54 M Roadster from SHELLY, the guy we bought the car from was a family friend and after he left SHELLY ive had nothing but bad service from here. 01 S54 M Roadster from SHELLY, the guy we bought the car from was a family friend and after he left SHELLY ive had nothing but bad service from here. I know more about issues with my car then the people there, recently i took my car in for an oil service, and when i go to pick the car up they had put on about 10-15 miles on her. I look at my gas gauge and well over 1/4 tank of gas is missing. I have reason to believe that a SHELLY BMW tech/driver etc. took my car out for a spin and abused the hell out of it. Wasting a 1/4 of gas in 10-15 miles is possible but only under extreme throttle and keeping it in the higher rpm range. When I complained to SHELLY all i got was "oh were sorry, but the car had to be test driven after the service" I replied "yes, test driven, but not abused to hell." basically i got nothing, they did nothing, but tell me to FUK OFF. I would think they would be more professional then that. I also have several Mercedes and this kind of incident never happened at MB. We have a CLK55 AMG and no apparent problems of MB guys trashing my vehicle. I'm the one who paid $50K for my car, and $1k for my SO3's. certainly I should be the only one allowed to drive her hard. I also assume that the person who had the consideration to trash my car didnt wait for my engine to be at operating temperature before they had raped my baby. We buy cars very often. SHELLY BMW has lost a customer, because I will never go back again. BTW. Just serveral months ago, SAVAGE BMW totaled a customers S54 E46 M3 on a so called test drive. BE AWARE More